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Hospitality Consumer Behaviour and Insight

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Added on  2023-01-17

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This presentation discusses the factors that influence consumer behavior and attitudes in the tourism industry, focusing on TUI Group. It also explores the changing consumer trends due to the emergence of digital technology.

Hospitality Consumer Behaviour and Insight

   Added on 2023-01-17

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Hospitality Consumer
Behaviour and Insight
Hospitality Consumer Behaviour and Insight_1
Table of contents
Introduction
Factors which influence on consumer behaviour and attitude
Consumer trends due to impact of digital technology
Conclusion
References
Hospitality Consumer Behaviour and Insight_2
INTRODUCTION
Tourism is regarded as the act of travelling to different location either for
business purpose or for gaining pleasure. Respective PPT is based on
TUI Group which is an Anglo German multinational travel and tourism
company headquartered in Germany. Respective PPT based on different
factors that influence on consumer behaviour and attitudes in tourism
industry. Further it explains the consumer trends that are changing due to
the emergence of digital technology.
Hospitality Consumer Behaviour and Insight_3
Factors which influence on consumer
behaviour and attitude
For an organisation it is very much crucial to evaluate the factors that
directly influence on the consumer behaviour and attitude so that
organisation can build products and services accordingly. In
context of TUI Group they before building products and services
evaluate following factors:
Cultural factors
Social factors
Personal factors
Psychological factors
Hospitality Consumer Behaviour and Insight_4

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