Hospitality Consumer Behaviour Insight

Hospitality Consumer Behaviour
Insight

TABLE OF CONTENT
 Introduction
 Factors which influences consumer behavior and attitudes within a
hospitality
 Consumers trend changing with the impact of digital technology
 Conclusion

INTRODUCTION
The hospitality sector has been changing with rapid scale & is evolving
with time period. It has become essential to focus on this market situations
so that decisions making is carried out in proper manner. This sector
mainly focuses on providing of services such as lodging, events, weddings
etc. Main aim of this report is to understand the consumer behavior in
hospitality sector. Four Season Hotel and Resorts, headquartered in
Canada. This hotel provide ample number of services such as Wi-Fi,
online room booking & cancellation etc. It has many competitors such as
The Ritz Carlton, Mandarian Oriental, etc. This report comprises of
factors affecting consumer behavior, change of consumer trends, stages
of consumer decision making journey.

Factors which influences consumer behavior and attitudes
within a hospitality
Business environment refers to the sun of collection of all external and
internal factors like customers need and expectations, management, client,
owners, innovation in technology, social trends, economic change, supply
and demand, employees, suppliers etc. Such these factors affects the
company business directly or indirectly. It is essential to analyze and learn
the customer behavior and their attitude (Aras, 2017)