This report explores the impact of consumer behavior on the hospitality industry, focusing on various cultural, social, personal, and psychological factors that influence purchasing decisions. It also discusses the customer decision-making process and the importance of mapping out the customer journey. Additionally, it examines the differences between B2B and B2C decision-making processes and the methods for performing market research. Finally, it explores how marketers can influence different stages of the decision-making process in the hospitality sector.