HOSPITALITY: Developing Manager and Employability Skills

This study focuses on self-assessment of skills, personal development plans, management styles, and teamwork in the hospitality industry. It emphasizes the importance of communication, time management, and commercial awareness.

HOSPITALITY THE DEVELOPING MANAGER AND EMPLOIBILITY
SKILLS

Introduction.................................................................................................................................................................... 3
Task 1.............................................................................................................................................................................. 4
SKILLS AUDIT...................................................................................................................................................................4
TASK 2.............................................................................................................................................................................6
SWOT ANALYSIS TEMPLATE............................................................................................................................................6
TASK 3.............................................................................................................................................................................8
Personal Development Plan (PDP)..................................................................................................................................8
TASK 4A......................................................................................................................................................................... 11
TASK 4B......................................................................................................................................................................... 12
TASK 4C......................................................................................................................................................................... 13
Task 4D [ES 4.2]/[ES 4.3]...............................................................................................................................................14
POTENTIAL IMPACT OF STRATEGIC DECISIONS.............................................................................................................14
Task 4E.......................................................................................................................................................................... 15
Role of Team Members to achieve goal........................................................................................................................15
Task 4F.......................................................................................................................................................................... 16
Efficient communicative style for motivating a team....................................................................................................16
Task 4G.......................................................................................................................................................................... 17
Motivational Techniques to prepare and execute the show.........................................................................................17
Task 4H.......................................................................................................................................................................... 18
How the Team Members work together to achieve the goal........................................................................................18
Task 4I........................................................................................................................................................................... 19
Achieving the goals with proper objectives and skills...................................................................................................19
Conclusion.....................................................................................................................................................................22
Reference list................................................................................................................................................................23

Introduction
Every manager needs to be motivating in order to bring out the best in the employees as well as achieve
organizational goals. The delegation of work and allotment of responsibilities should be done astutely. The
person to whom the work is delegated should have the necessary skills to complete the task.
This study will focus on self-assessment of skills possessed by an individual. The study also focuses on the
requirement of planning a self-development plan and steps to be taken to achieve these developments. It also
sheds light on the various styles of management and in which way these styles affect the work culture as
well as the atmosphere at the work place.

Task 1
SKILLS AUDIT
Knowledge and skills which I consider to be important for my current
studies
My ability rating (1-5)
I believe that I am good at the following mentioned skills and these will
definitely help me with the studies I am pursuing currently :
 Verbal and Written Communication
 Team Work
 Analyzing and Investigation
 Self Motivation
 Team Motivation
 Flexibility
 Time Management
 Planning and Organizing
 Commercial awareness
 Drive
5
4
3
5
4
4
3
4
3
4
Knowledge and skills which I consider to be important for my future career My ability rating (1-5)
The skills which I consider to be important as well as essential to possesses
for my future career Penguins are :

 Planning and Organizing – Every step while performing a task
should be planned and calculated. It is with these calculations the
organizing should be done.
 Time Management – It is important to achieve the tasks within the
time.
 Verbal and Written Communication – To be able to make other has
understand one’s self clearly.
 Team Motivation – The team should be helped to be energetic and
ready to perform.
4
4
5
4

TASK 2
SWOT ANALYSIS TEMPLATE
Strengths Weaknesses
I am good at planning and organising events.
Have good skills in communication and
writing.
I need to improve the commercial awareness
one should have in order to make sure the
company is competitive in the market.
I have contacts needed for the business,
experience of organising events at school and
college festivals and with a degree in
management, I shall be able to handle the task
of organizing and planning.
The resources in terms of experience of
handling tasks is low in my CV as I am not
currently working and could improve it with
work experience.
People see my excellent verbal and
communication skills as my strength because I
am able to make my ideas and perceptions
easily understandable to others.
Others see my workaholic nature as my
weakness as I tend to over work to achieve
more than required perfection and it might
affect one’s health at times.

Opportunities Threats
After having the required qualification and the
skills I possess I believe I will be able to grab
the opportunity to work with top business
houses.
Threats such as market downfalls might affect
my career prospects as in the industry I am
focused at needs the society to come forward
with the willingness to spend in order to
receive the services offered by it.
I can turn my strengths into opportunities by
delivering an unmatched grade of work to
attract the attention in the event industry and be
able to receive good cliental.
The weakness I believe I have might cause a
delay at work to recover my well being. This
can be overcome by the correct work-life
balance and will definitely be worked upon by
me.

TASK 3
Personal Development Plan (PDP)
What are my
objectives?
(short & long
term)
List them in
rank of
priority
What activities/actions
do I need to undertake
to achieve my
objectives
How will these activities
develop your potential?
Target date
for
achieving
my
objectives
Review
Date
SHORT TERM
1. To improve
team work.
Participate in team
activities and read
books relating to
teaming up with people.
Participating in team
activities will help me
improve my team work.
Having a good team
building skill is necessary
to achieve results which
require the involvement of
others.
2. Improve time
managing skills.
Attend all classes in
college as well
managing activities
outside in time.
By managing things on
time at a daily basis, it
will help in keeping tasks
completed as scheduled
and improving time
management.
3. To have more
commercial
Read the news daily and
keep track of what is
This shall help me in
having the required

awareness. happening in the event
industry.
knowledge of
competition, skills and
available services at the
current times to deliver
better client satisfaction at
the future job or business I
pursue in this industry.
4. Improving
the analyzing
and
investigation
skills.
Reading books, solving
puzzles, practicing
mathematical skills and
related activities.
These activities will help
in developing and
improving my analyzing
and investigation skills.
LONG TERM
1. Obtain a level
2 certification in
event
organizing and
planning.
Enroll into a relevant
institution when
possible.
It will help me in building
up my skill sets in
organizing and planning.
2. Obtain a
masters degree
in planning and
organizing.
Get admitted to a
college offering such
courses.
This will help in adding to
my credentials and
qualifications to apply for
relevant jobs.

3. Set up an
event
management
team.
Bring people and
contacts of similar
interests together.
This will enable me to
hone up my team building
skills as well lay
foundation to a good event
management team.
4. Plan and
organize events
and other
related
activities.
I will need to acquire
small contracts of
organizing events at the
start and gradually
move on to handling
bigger ones.
This will help me have
experience and sharpening
the organizing skills as
well as management of
events and help me
improve and learn.

TASK 4A
The methods of managing
The methods of managing tasks and people can be described as management styles. There are
many management styles and each have a different approach. Some prove to be more effective
and some lesser. These styles may vary depending upon various factors such as work culture,
characteristics of managers and employees and others (Benfari, 2013).
Comparison between more effective style of management, Developer, and a lesser effective,
Autocrat, style.
Management style
PARTICIPATIVE AUTOCRATIC
Definition A leader having the participative
management style helps his sub-
ordinates or team members to
sharpen their skills and develop
new qualities to achieve a higher
grade of work (Rolková and
Farkašová, 2015).
An autocrat leader’s management
style is authoritative and takes control
over every situation at work (Bosiok
and Sad, 2013).
Approach The leader or manager using this
approach will gain employee
commitment as well as support in
times of need at work. The sub-
ordinates being treated in this
style are more open to accept
challenges and face them with
utmost willingness and strength.
These kinds of leaders tend to get
bullish in order to get the work done
as per their schedule and requirement.
They might use this style to demean a
colleague, yell or even manage the
work through threats. It might also
lead to a fall in the employee morale
and decrease in productivity.
Example TESCO can be given as a good
example of practicing this
Helmsley Hotel chain displayed this
style of management and even earned

management style. its owner the nickname of ‘queen of
mean’.
TASK 4B
Specific Leadership style
The participative management style should be the perfect choice in taking care of the work and
lead the show. This method or style proves to be best when the leader has a part of knowledge
required to run the show and the other skilled sub-ordinates possess the other part of the
information (Gonos and Gallo, 2013). The subordinates should be welcomed to give their inputs
in the operations and help in carrying out the tasks smoothly. This allows them to become a part
of the team and build a sense of belonging amongst the members. This form of management
leads to increasing the responsibility of the employee, formation of self managed teams,
strengthening of teams to face every challenge and many other positive outcomes. The
participative method gives birth to creativity and innovation at work with ease as the employees
are set free to give their inputs and complete the tasks with perfection in the way they feel
comfortable (Kocher et al., 2013).
At the show at Olympia, London, the team shall consist of a leader and three sub-ordinates. The
leader should help the sub-ordinates to understand what they need to highlight on while speaking
to the potential customers or clients. The leader shall use the participative style of management
to delegate the work and be part in the completion of the tasks at the show. The leader should
care about the way the products and service offered by their Corporate Event Planning Company
should be showcased should debrief the sub-ordinates. The leader should be able to motivate and
participate with the others in displaying all the services and products.

TASK 4C
Sales strategy
The team of four at the show will follow the sales strategy of being flexible and having a perfect
pitch. The team will definitely come across unique demands from the potential clients during
the sales conversations. They need to be flexible in offering the service and products in best way
possible without making the company suffer and make a sale. Saying negative statements to the
clients defuses their willingness to hire the services and the products being sold. Saying a no can
be making the customer feel the services and products offered by the person at the show does not
possess problem solving qualities and instantly closes a door full of opportunities. The selling of
products should be delegated in a manner that each member is comfortable in providing a perfect
pitch of selling and knows all the details of the product. The pitch used by the sales person
should be attractive, having all the details of the product and the benefits the clients will receive
by choosing the product or service. The pitch should be able to make the client want to purchase
the product and be impressed by its features.
Sales Script
1. Welcoming and Greeting
In this step the client needs to be welcomed and greeted with utmost politeness. The sales
person should be able to make the client comfortable.
2. Enquiring
The sales person in this step needs to enquire about the requirement of the client. The enquiry
should be effective and should be able to identify the exact requirement of the client.
3. Presentation
The presentation of the product and product details needs to be communicated well to the
clients. They need to understand the features of the products and in which way it is going to
fulfill their requirement with great satisfaction.
4. Sale
In this step the sale is closed and the client appreciated for choosing the products and services.

Task 4D
POTENTIAL IMPACT OF STRATEGIC DECISIONS
Strategy is all about how uniquely an organization implements those ideas. In all sectors the
strategic decisions are taken to give the best economic growth to the organization. The strategies
are of two types
 Good strategy (for long term achievements)
 Bad strategy ( for short term achievements)
Good strategy always try to enforce such ideas in the company which will generate good revenue
in the long term, but bad strategy are implemented very easily in the organization to avoid hard
sides of the business (Sull and Sull, 2015). So the feasibility of such strategies depends on how
those strategies are being implemented. When a product gets a decrease in the selling price, it
can be overtly accepted by the customers, but the management should think about both the
positive and negative impacts of such decrease.
As the selling price is decreased therefore the management has to compromise with the quality of
the product. Other thing what happens due to the decrease in the selling price is that the profit
level decreases on the net volume of the product. The price strategy has to be implemented in
such a way that it generates revenue the most for the organization (Guo and Zervos, 2015). Due
to such pricing strategy the organization has to be functioned in such a way that it brings benefits
in a long run process. So the strategy which seems impractical in the beginning can bring good
revenue in the future. So a dip in selling price can bring changes in the net profit of the products.
Penguins based in UK is the chosen organization and how they have used strategies to make their
services provided in a proper way to their valuable customers.

Task 4E
Role of Team Members to achieve goal
According to the Belbin’s theory on team roles one can easily find out that he postulates such
structure to get the most outcome from the organization in a limited period of time. The different
team members in a company are
 Monitor Evaluator : One who has an efficient skills of decision making
 Resource Investigator : One who has efficiency to find out the strategies required for
decision making, as well as in making a good network with teams
 Implementer : One who focuses on the practical solution to find out the best outcome
 Team Worker : One who maintains a coherence in team working, without any
interpersonal conflicts
 Completer- Finisher : One who pays detailed attention on each task to be completed in a
organized way
 Specialist : One with deep knowledge in his service with a strong technical background
To bring a diversity in a team it is required to work together with people from different
backgrounds. In any big organization the team management makes such arrangement among the
team members so that everyone has the capability to work together to bring out the best outcome
(Steinbacket al., 2017). Penguins based in UK is the chosen organization in this project which is
a big name in event management industry. In event management industry everyone has to work
with proper strategy and a proper field work before implementing such strategies. So the team
leader has to incorporate all the above mentioned diversities in his team to execute the event in a
proper way. Time management is another big region to focus on as the team leader has to deliver
his work in a stipulated time.

Task 4F
Efficient communicative style for motivating a team
For the success of any organization, it is necessary to have strong communication skills. To bring
the team together it is necessary to maintain a healthy communication among the team members.
The basic theory of Communication comprises of:
 Encoding
 Transmits
 Decoding
 Response
So an individual decodes a message sent to him through a stimulus, understands the analytical
status of the message and encodes it for further communication purpose. Usually verbal and non-
verbal communication are used to communicate among each other. So for an event management
organization like Penguins communication is the only way out to carry out the task in a proper
way. So the Resource Investigator and Team Worker in a team are the ones who maintain the
strong communicating skills among the team members. But at some point some barriers come to
communicate in a team. Communication is always about a bi-directional process, so if there is
any barrier appears in communication it is mandatory to skip such complex channels. While
working in a team there will be a diversity in personality (Canale, 2014).
For the best outcome for Penguins the HRM should take strategy to bring out fruitful result to an
organization. So it is the responsibility of Implementer to find out the best strategies among the
team members without using any complex mode of communication. In a team there will be a
presence of difference in approach to a problem due to coming from different background and
preconceived prejudices regarding a job. So both the transmitter and receiver should act in
coherence to response a stimulus coming to them. Usually it is noticed among the team members
in misusing the language, due to the improper association with such words as well as poor way
of communication (Hofert,2015). Statements should be circulated among the team members in
such a way that it gives solution to the problem in an easier way, and both the receiver and
transmitter should be good in communicating with each other.

Task 4G
Motivational Techniques to prepare and execute the show
For the organizational growth, the leader should implement such motivation techniques which
will bring out the best outcome from the fellow team members. The three techniques usually
used by the leaders to carry out the projects
 Autocratic : where a leader becomes a dictator to carry out the work
 Democratic : where a leader shares his opinion with each member to make a decision
 Laissez-faire : in this approach the team members take decisions as the team leader trusts
his fellow mates
In any big organization the techniques that should be implemented by the leaders is Democratic
and Laissez-faire techniques. In an organization like Penguins where the service has to be
delivered to the customers at a stipulated time efficiently, so a team work is mandatory there. If
the team leaders approach to the team mates in these two techniques where he is keeping the
opinion of his team mates at first and this approach will definitely encourage the team mates to
work in coherence (Goleman,2017). It also shows that the team manager gives importance to the
opinion of his fellow mates, and that will bring commitment of the team members to their project
which creates a warm work culture among the team mates. The team leader can take such
techniques only he has the belief on his team members as well as the decisions made by them.
The team leader should also look after the critical approach of the project and whether such
strategies can complete the project in a stringent time frame (Northouse,2018). So the main aim
of the leader is to follow a strict time frame to deliver his work to his clients efficiently.

Task 4H
How the Team Members work together to achieve the goal
Each team member of Penguins in Olympia Event Production Show has showed his skills in an
effective manner. So from the Belbin’s proposed theory where everyone has to work in union to
bring out the best outcome for the project to leave an indelible mark in the even production
show. There should not be any barrier to communication between the receiver and transmitter
and the verbal communication is mandatory to carry out the work. The project is designed in
such a way that it has incorporate all those innovative strategies to make their sales different
from other teams. The organization culture in Penguins which have been taken are Democratic
and Laissez-Faire. In both of these motivational techniques the team leader has given freedom to
the team members to carry out the project. But due it is examined that due to such high level of
freedom the team members do not take the project seriously.
To get the best outcome from the project it is mandatory for the entire team member to follow
the strategy made by the team leader (D’Innocenzo, 2016). In the given project as the team
leader put the responsibility to the team member to make the decision, therefore there is a flaw in
executing the plans. So there can be a paternalistic style of approach where the leader does not
put the entire responsibility to the members. Due to this procedure the leader can monitor the job
assigned to each member in the team. The leader can also look at the work procedure of the
member in a minute way. In this procedure the leader can keep a high level supervision on his
fellow members.
May be this approach appears to be autocratic in nature and no freedom in the work culture, but
the work can be completed in a particular time frame efficiently. The leader should build up a
perfect teamwork among fellow team members. A proper orientation among the members is
needed to carry out the work. When a team works together each member should think about the
adverse situation they can face during the work procedure, and it is the psychological support
one needs from the team to carry out the work (Nasrudinet al., 2015). So a warm relationship
should be maintained among the team members. As the task is structured from beginning so the
work can be assigned perfectly with a time limit to the members.

Task 4I
Achieving the goals with proper objectives and skills
What were the
objectives set?
Have you
been
successful in
achieving
the
objectives
you had set?
If no
explain
why.
How much
do you
rank your
effort
towards
achieving
the
objectives
you had
set?
(1 to 5)
Personal and
managerial
skills gained.
How would
you use the
skills gained
to support
career
development.
Future
Development
Needs
SHORT TERM
1. To improve
team work.
yes 4 To work in a
team with a
proper
managerial
skills. But
due to the
complete
freedom
among the
team
members I
Will work in
coherence in
any team
which will be
provided to
me
Strict plan for
time
management

could not
manage the
time
constraint so
properly
2. Improve time
managing skills.
No. Due to
diversity in a
team which
allows to
work
together, but
it takes to
develop that
time
management
completely
in a team
2 To work with
the people
from
different
background
To meet
people from
different
backgrounds
Learn
different
skills from
the people
from
different
diversity
3. To have more
commercial
awareness.
yes 5 With the
proper
promotional
strategy I
develop this
awareness in
this industry
I will look
after more
creative
strategy in
sales
Work in the
core field of
strategy to
understand
the format
4. Improving the
analysing and
investigation
skills.
yes 4 Implementing
the best in the
industry to
the project to
get the best
result
To take the
long term
strategy for
the better
result
Read other
strategies
which are
present in the
industry
LONG TERM

1. Obtain a
level 2
certificati
on in
event
organizin
g and
planning.
yes 4 Getting a
perfect idea
about the
organization
with the skills
required for
the industry
To work with
skilled people
in the
organization
Implement
the skills
learnt from
previous
experience
2. Obtain a
master’s degree
in planning and
organizing.
No. Due to
the coming
of different
projects, it
was not
possible for
me to
continue
with the
master’s
degree
project
2 Got familiar
with the
master’s
degree
program, but
due to the
time
constraint
could not
make it
Read about
the program
3. Set up an event
management
team.
yes 3 It gives me
an idea how
to manage the
entire team
How to
deliver the
service to the
clients at a
proper time
Proper time
management
along with
the team
work
4. Plan and
organize events
and other related
activities.
yes 5 To find the
best possible
results
fruitful to the
Activities
should be
screened in a
proper way
Understood
the organized
events and
the activities

activities related to it
Conclusion
The skills, which have taken in the organization, are to bring the best outcome. In bringing
success in an organization a proper plan design should be there. It helps the entire team in
executing the process in a planned way. The plans which have executed in the project should
emphasize to work in a team work. In the project one has to not only work on the skills as well as
to keep proper ideas about the competition existing around the industry. The leader should have
this time management quality to bring out the best result.

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