Hospitality History and Culture

Running head: HOSPITALITY HISTORY AND CULTURE
HOSPITALITY HISTORY AND CULTURE
Name of the Student
Name of the University
Author Note

1HOSPITALITY HISTORY AND CULTURE
Executive Summary
Home can be explained as a place where a person can live. It can be a living place used as a
residence for permanent or temporary staying. However, this can be elaborated into something
more as it can also be explained as a feeling of comfort and safety. Home is a place people can
make their living. The report discusses the concept of homes and what they usually mean to
people in business sectors. The report also highlights what is required to make a business to feel
like it is a place for comfort. The report explains the elements that would make a hotel feel like a
home to the tourists.

2HOSPITALITY HISTORY AND CULTURE
Table of Contents
Introduction......................................................................................................................................3
Background of Business..................................................................................................................3
Concept of Home.............................................................................................................................4
Accommodation Provider’s Home Concept....................................................................................6
Creating the Home Experience........................................................................................................7
Conclusion.......................................................................................................................................8
References......................................................................................................................................10

3HOSPITALITY HISTORY AND CULTURE
Introduction
Home is a place of comfort, safety and a sense of belonging. It is human nature to find a
place of belonging and being distinguish. The report explains the company Imperial Palace and
how it stands out from the rest of the hotel businesses that exists. The report explains what makes
Imperial Palace’s employees feel as if they were in their home. It is none about making the
workplace feel like a person is alienated. It is known that once a person gets the feeling of
comfort then their production would also increase. The report explains the factors related to the
connection when a tourist visits a new place and stays in a hotel, what are the elements the client
can expect and what are the service that the hotel can provide. The report further looks into the
facts that is required to create a home experience for the tourist so that the person has a sense of
belonging, as this is the most important element that the clients look for other than the
hospitality, the food, the ambience and others.
Background of Business
Imperial Palace is a hotel company based in Austrlia that serves its customers with
consumer electronics and video games. The business is headquartered in Sydney and it is also it
is also one of the largest hotels in terms of capitalization of market (Kypri 2016). The company
is also known to be one of the best franchises to exist in Sydney. However it is not only the end
results of the company that makes Imperial Palace stand out from the rest. One of the main
overlooked factors of the company is the benefits and the security that is provided to its
employees. It is because of which the business is able to generate a huge revenue every year.
They also possess a very small workforce. As of the year 2017, the total number of employees