Skills for Designing Memorable Hospitality Experience

Running head: HOSPITALITY
Hospitality

HOSPITALITY 2
Table of Contents
Table of Contents.............................................................................................................................2
Overview..........................................................................................................................................3
Skills that are used to design the memorable hospitality experience..............................................3
Key trends in the tourism and hospitality industry..........................................................................4
Creativity in business process..........................................................................................................4
ABC model of attitudes...................................................................................................................5
6 Persuasion Principles....................................................................................................................5
Traditional and contemporary media...............................................................................................6
Conclusion.......................................................................................................................................8
References........................................................................................................................................9

HOSPITALITY 3
Overview
This reflective report presents an understanding of creative skills that are used to design the
memorable hospitality experience and develops the personal level of creativity in future
hospitality experience.
Skills that are used to design the memorable hospitality experience
This week was beneficial for me to gain my experience regarding hospitality. During this week, I
learnt different components such as Pineapple Tradition, and leaning customer services that
would be used by me during working in hospitality sector. I also increased my knowledge about
the role play by managers in the hospitality sector. This would lead to allocating the task. When I
was working in a hotel, I have pointed out that doorman took the heavy suitcase for their guest
that leads to creating a distinct image in the mind of the guest. I have also observed that a real
hospital receptionist acknowledged the guest that leads to retain the existing guests and attract
the potential guests towards their hotel. I will apply this strategy in making a career in the hotel
as this would lead to getting potential success. It is also noticed that when a guest feels
distinguish within the hotel and get ease services then they develop the favourable image and tell
to 10 customers about the hotel (Teng, Wu & Liu, 2015).
In my previous organisation, I gained experienced that staff members should sincerely interact
with their guest. It would lead to creating a distinct picture among customers. Throughout this
week, I learnt that hospitality is originated from the bottom of the heart of employees as they
make feel appreciated to guest and satisfy them towards the hotel services. It is also addressed
that hotel creates happiness and also sell happiness as it would lead the guest to get a positive
experience from the hotel (Barber, 2014). I would implement this knowledge to become a good
manager in the hotel as this knowledge would aid to satisfy the guest in the hospitality sector.