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Hospitality Industry Assignment - Crowne Plaza

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Added on  2020-11-23

Hospitality Industry Assignment - Crowne Plaza

   Added on 2020-11-23

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Hospitality industry is a pure customer oriented sector which always attemptsto new and innovative services to customers for maximising their satisfactionlevel. This industry mainly covers vast category of fields that is transportation,travelling, lodging and some core areas of tourism sector. Present report isbased on Crowne Plaza which a multinational brand in Hotels headquarteredin United Kingdom. It is a chain of hotel services which are offeredapproximately 53 countries. This report describes about different sectorswhich belongs to hospitality services along with the services which they offer.It also discusses about current structure, size and scope of hospitality industry.Additionally, it elaborates about current and anticipated skill that is requiredin hospitality industry. Transportation: Transportation services can be seen in the form of cabs, ships, buses,flights, trains as it helps traveller to move from one place to another in less period oftime. It is part of hospitality industry as with the help of transportation facilities onlyguest can reach the place of their want. Products and services offered by transportationsector of Hospitality industry includes mobile services, online booking option,itinerary for client, variety of transportation options with minimum time limit.Food and Beverages: This segment can be seen as the part of hospitality sector.Mainly hotel industry also builds its own cafeteria or restaurant for delivering bestquality food to its customer. In relation to Crowne Plaza Hotel, this Hotel is having itsown restaurant that provides excellent food services to guests within their buildingpremises only. Restaurant and Bar section of Crowne Plaza involves variety of fooditem and soft as well as hard drinks options along with the specialisation of differentplaces which avail options to guest in order to choose best one for them.Tourism: This sector mainly deals with the travellers and make them feel comfortablein overall visit. It can be said that tourism sector influences in interest to visitors totravel more and explore different places. In relation to Crowne Plaza, it can be saidthat this hotel is having tie up with different tour operators who maximises theirprofitability by filling vacant rooms of hotel. As per the above stated types sector within hospitality industry, it can be saidthat maximum of them are interrelated and performs their work responsibility ineffective manner. It has been analysed that main focus of overall hospitality industry isto provide innovative and attractive services to guest for enhancing their experience.This directly contributes in increasing sustainability of companies belongs tohospitality industry.INTRODUCTION HOTEL CHAIN RECRUITMENT FOR SKILLSDifferent types of business within Crowne PlazaHospitality industry is consisting of lots of sectors whose main objective is toavail effective services to its users as well as clients in order to retain them forlonger period. It has been observed that mainly hospitality sector includestransportation, Lodging, Food and Beverages, travel technology, recreation etc.Main of them are described as below: Lodging: It is simply defined as accommodation place where peopleused to stay during their visit from one place to another. Lodging is commonlynamed as Hotel industry that is availing accommodation facility to itscustomers. It can be said that Crowne Plaza Hotel comes under lodging sector.This hotel is offers variety of product and services to its customers forinfluencing them for longer duration of time. It includes fitness centre, Indoorpool, advance reservation facility, complimentary breakfast facility etc to itsguest.
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