Understanding hospitality industry

Understanding
Hospitality Industry

Table of Contents
Introduction......................................................................................................................................3
Task 1...............................................................................................................................................3
P1: Explore the different types of business within the hospitality industry and the diverse
products and services they offer ............................................................................................3
P2 Examine a range of operational and functional departments within a chosen hospitality
business...................................................................................................................................4
P3 Discuss the contribution of the hospitality industry to local, national and international
economies...............................................................................................................................5
P4 Investigate a range of different operational roles within the hospitality industry.............6
P5 Examine the skills required for roles within the hospitality industry and current skills
shortage...................................................................................................................................7
Task 2 (covered in PPT).......................................................................................................8
........................................................................................................................................................14
References .....................................................................................................................................16

Introduction
Hospitality industry is the broad sector which includes many businesses under its
operation for instance restaurants, hotels, motels, resorts and much more. The given industry
core value is to provide the better experiences through excellence in hospitality services. For the
given report document operational working at premier Inn is being taken into the consideration.
Premier Inn is the leading hospitality service chain organisation which was founded by the
Whitbread in 1987. The respective company operates the numbers of hotels and restaurant
globally. They offers the great hospitality services to its customers in the low budget. In the
report will be concluded the current structure, scope and size of the hospitality industry(Bowen
and Morosan, 2018). Further the report will evaluate the anticipated skills requirement in the
given industry. At last the internal as well as external factors which can impact the industry as
well as the current issue facing by the hospitality industry is to be evaluated in this report.
Task 1
P1: Explore the different types of business within the hospitality industry and the diverse
products and services they offer
Hospitality is the massive industry which connects different business ethics with each other. Due
to monolithic size of given industry it contributes majorly towards the growth of an economy.
The different businesses are categorized under these major categories I.e., food and beverages,
entertainment, accommodation and travel and tourism. In this particular discussion the
evaluation of the above categories is being taken in to consideration(Cabral and Jabbour, 2020).
 Food and beverages industry(F&B)- The food and beverages is the industry which
serves its services through foods and drinks to the customers. An above industry is one of
the biggest segment in the hospitality sector. The services were provided through
restaurants and bars to the customers. The growth prospectus Of the given sector is high
because of the large numbers of customers. Some of the services of F&B are explained
below;
Quick food services- In this food service the restaurants provides the quick food service to its
time conscious customers i.e., KFC, dominoes, Burger king etc.

Full fledged restaurants- these are the restaurant which features the complete service to the
customers i.e., fine dinning, themed based dinning and casual dinning experiences are fall under
this category.
 Entertainment industry- It is the industry which contributes the fun element in
customers travelling. The given industry plays a significant part in the hospitality sector.
The services which are categories in this category are night clubs, cruise services, marine
activities etc (Dogru and et.al, 2020).
 Accommodation industry- This is one of the broadest part in the hospitality sector. The
accommodation industry function is to provide the hotels or resort to its customers. The
given industry solely focuses to fulfil the customers requirement through its services.
 Travel and tourism industry- Travel and tourism is the diverse industry in the hospitality
sector. The function is to offer the transportation services to the customers i.e., Airlines,
trains, yacht, cruise ships etc. the respective sector dominates the hospitality industry
through its effective operations(Franco and et.al, 2020).
P2 Examine a range of operational and functional departments within a chosen hospitality
business.
Operational department- This department is responsible for creating higher level of
efficiency among working of employees in an organisation. It ensure that day to day operational
working of a business run in smooth manner without any hurdle. Following are the operation
department of Premier inn hotel are.
 Housekeeping department- This is the most important and valuable department in hotel.
This department ensures that guest rooms, common areas, lobbies, hallways and
restrooms are clean and ready to use. In simple words, the main job of housekeeping
department is to ensure that hotels always maintain their standard in cleanliness and
hygiene (Gursoy, 2018).
 Food department- In this department, food is prepare for customer. Various staff work
in this department are chef, cook, kitchen porter and many more. In the terms of
respective organisation, food department ensures that food which is prepare for customers
should always be hygienic and avoid any kind of adulteration.