Hospitality Interview: Analysis of Front and Back House Operations

Running head: HOSPITALITY INTERVIEW
Hospitality Interview
Name of the Student:
Name of the University:
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2HOSPITALITY INTERVIEW
Table of Contents
Analysis of the Interview Findings..................................................................................................3
Type of Hospitality Enterprise Managed.....................................................................................3
Cuisine Offered and Reason Behind this Cuisine........................................................................3
Front House Operations...............................................................................................................3
Cost Control of the Front House Operations...............................................................................4
Back House Operations................................................................................................................4
Cost Control of the Back of the House Operations......................................................................5
Daily Business Operations Financial Control..............................................................................5
References........................................................................................................................................7
Appendix..........................................................................................................................................8

3HOSPITALITY INTERVIEW
Analysis of the Interview Findings
Type of Hospitality Enterprise Managed
There are five different sectors of the hospitality industry or enterprises out of which food and
beverages form the most important and crucial enterprise (Pizam, Shapoval and Ellis 2016). Jai
Ho India located in the coastal suburb of Hallet Cove is one of the most famous restaurants
which is owned and managed by Sanjeev Khattar (Jai Ho Indian Restaurant, 2018), the person
interviewed and this report is based on the same interview.
Cuisine Offered and Reason Behind this Cuisine
Located at Melbourne now, the restaurant offers delicious Indian Cuisine and adds to the varied
culture and caters to the tastes and demands of not only the Indians residing there but also the
other people that demand new cuisines on an everyday basis(Jai Ho Indian Restaurant, 2018) is
what has been asserted along the course of the interview.
Front House Operations
Front house operations of any restaurant include the operations and maintenance of any area
inside the premises of the restaurant where the customers are allowed to use or access (Sachs et
al. 2014). These areas include the dinning, bar, restrooms, the front desk and even other areas
that the customers are allowed to access and use. It is very essential to manage the activities and
operations of this area with precision and quality. These activities and operations include,
customer servicing, hiring, training and managing the staff so that they are able to provide the
best quality of customer services in terms of satisfaction (Günzel and Holm 2013). The other
management operations associated with the front house of a restaurant include designing,