Hospitality Management

Running head: Hospitality Management
HOSPITALITY MANAGEMENT
Name of the Student
Name of the University
Name of the Author

1Hospitality Management
Table of Contents
Case Study 1...............................................................................................................................1
Addressing the significant issues regarding drivers:..............................................................1
Addressing the problems related to the food quality of the tour agency:..............................1
Maintaining the Vehicle hygiene:..........................................................................................2
Employe Requirment:............................................................................................................2
Grounding:.............................................................................................................................2
Impact of the approached operations:....................................................................................2
Case Study 2...............................................................................................................................3
Nature of the complaint:.........................................................................................................3
Right procedure to recive the complaint:...............................................................................3
Aspects of investigation:........................................................................................................3
Action taken in order to punnish the culprit:.........................................................................3
Case Study 3...............................................................................................................................4
Systematic Investigation process:..........................................................................................4
Addressing the problem:........................................................................................................4
Aspect of investigation:..........................................................................................................4
Resources of the investigation:..............................................................................................5
Case Study 3...............................................................................................................................5
Action taken for to improve the service quality:....................................................................5
Action taken for the existing staffs:.......................................................................................5

2Hospitality Management
Case Study 1
Addressing the significant issues regarding drivers:
In order to address the issues regarding drivers working hours and work efficiency,
the transport company should implement a Driver Monitoring System (DMS) formally
known as the Drivers Attention monitor.
The following problems can be monitored with the help of DMS:
 Drivers behavior towards the passengers.
 Drivers acquiescence with traffic rules.
 Vehicle speed.
 Drivers alcohol influences.
 Utilization of safety guards.
 Location.
Addressing the problems related to the food quality of the tour agency:
It has been observed that most of the customers have complained about the poor food
quality as well as their unhygienic food serving service. In order to avoid this significant
problem mentioned by the customers, it is necessary to change the chef as well as the chef
should be provided with fresh food resources. And they should also opt for a safe food
handling procedure in order to serve hygienic foods to the customers.