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Hospitality Management Assignment : Clientele Hotel

Discuss accommodation and front office services, analyze roles and responsibilities of staff, discuss legal requirements, and evaluate services provided by the rooms division in hospitality businesses.

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Added on  2021-01-02

Hospitality Management Assignment : Clientele Hotel

Discuss accommodation and front office services, analyze roles and responsibilities of staff, discuss legal requirements, and evaluate services provided by the rooms division in hospitality businesses.

   Added on 2021-01-02

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Hospitality Management Assignment : Clientele Hotel_1
Hospitality Management Assignment : Clientele Hotel_2
INTRODUCTIONIn UK, hospitality industry is the largest industry which helps to contribute in theeconomic development as well. In the fields in hospitality industry, rooms division andhospitality management are some very important factors. This report will discuss about differentroles and responsibilities of accommodation and reception service staff of Clientele Hotel andwhat are the importance of front of house area, its key aspects of planning and management. Itwill also discuss about different critical factors which can be used for planning and managementof the accommodation service function of the organization, and what are the different saletechniques of Clientele hotel and will explain different calculation of rooms divisionperformance indicators in Clientele hotel.TASK 11.1 Accommodation and front office services of Clientele HotelIt is very important to have a proper accommodation and front office service for ClienteleHotel which operates in London, UK. It will help them in having a good customer satisfactionrate. Services provided by Clientele hotels are as follows,Accommodation : Facilities in accommodation which is provided to the customers ofClientele hotel is very good and diverse which involves different types of rooms for theircustomers, proper maintenance of their property etc. Clientele hotel also provides a wellmaintained and planned rooms to their guests, in order to make them feel conformable inthe stay in their hotel. The variety in their rooms includes, superior, deluxe and suiterooms. Apart from these facilities, they provide additional facilities as well, such as, extrabedding. If they provide services to their customers it will help them to generate a goodrevenue. Apart from wide range of rooms they offer, clientele hotel also provides servicesto them, like, housekeeping, administrative service, food services, etc to its guests. It alsotakes cares of their luggage as well.Front office services : Clientele hotel's front office services includes facilities, forexample, allocation of rooms to their guests, keeping their records, cashier, auditor etc.which can help them to increase their customer rate and can provide the best service tothem. They have to maintain the satisfaction level of the customers (Secchi and et.al.,2016).
Hospitality Management Assignment : Clientele Hotel_3

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