Hospitality Management Assignment - Marriott International

HOSPITALITY
MANAGEMENT

Table of Contents
INTRODUCTION ..........................................................................................................................1
P1. The classical and contemporary management theories apply to hospitality business and
Compare between 2 business based on company culture...........................................................1
P2. Role of a leader and different leadership style in a service sector industry context............4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................5

INTRODUCTION
Hospitality generally means about an individual welcoming another people in their
homes or any other area where they work. Hospitality management is considered as a scope of
professional practices as well as the occupation which is related with the management of resorts,
hotels and another lodging (Arifin, 2013). For this report the chosen company is Marriott
international which is a leading American multinational that manages as well as franchises a
wider hotels and related facilities of lodging portfolio. The purpose of this report is to explain
different management theories and their application in service industry. Role of leaders and
various leadership style within services industry.
P1. The classical and contemporary management theories apply to hospitality business and
Compare between 2 business based on company culture.
Management theories considered as a set of general guidelines which guide manager for
managing the company. These are generally implemented to assists in enhancing productivity as
well as service quality of hospitality industry. Manager do not use only single concepts or theory
at time time of strategies implementation within workplace. They apply various theories
according to the work, workforce and purpose. Marriott international use classical theory and
contemporary theory that are mentioned below:
Classical theory:
Classical theory is usually depending upon the belief that employees only has economic
as well as physical requirements. Job satisfaction and social needs are not important for them
(Pizam, 2012). This theory in applied in Marriott international and McDonald as it provides a
clear management structure, their operations and functions. It helps manager to clearly define the
role of employees that make work easier which increases the productivity of company. Under
this there are scientific, bureaucratic and administrative theory. Marriott international and
McDonald use the administrative theory that is explained below:
Administrative theory: This is a kind of classical management theory which was
introduced by Henry Fayol in year 1841- 1925. it is a manner through which company organise
things in systematic way. This way specifically explains the tasks, labour division as well as a
organisational hierarchy structure. It emphasizes on developing the performance as well as all
functions of company. Henry Fayol told that planning, organizing, directing, staffing and
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