Functions and Services of Room Division Operations at Taj Hotel, London

HOSPITALITY
OPERATION

INTRODUCTION
 This report includes functions and services of room division
operations of Taj Hotel, London and key operational roles of a
front office manager and an executive housekeeper at Taj
Hotel, London.
 This report also includes handling of customer complaints and
guest relationship at Taj Hotel, London. Yield Management and
revenue management at Taj Hotel, London have also been
included in this report.

Critically evaluate the functions and services provided by the Rooms Division
Operations-
 Room division department of Taj Hotel, London provides
services to housekeeping works.
 These work includes, completing inventory of all rooms as
per form provided. Daily maintenance of rooms. Cleaning
rooms, floor and building. Change bedding and making
beds.
 Maintain food supplies in rooms as required. Gathering and
empty trash. Clean furniture and fixtures of rooms.
Maintenance of ventilation and cooling system. Front office
on the other hand deal with customers.

Cont..
 Facilitate visitors access who came to hotel. They look after management of payment
by customers. They are responsible for answering calls of enquiry and other reasons.
 They welcome guest and look after their arrival and exit from the hotel and make
necessary arrangement asked by guest at Taj Hotel, London. They handle booking of
guest and their cancellation of reservation and manage availability of rooms for
customers as per their preference.