This presentation provides an overview of hospitality operations, focusing on the housekeeping department, roles of front office manager and executive housekeeper, linen operations, control of linens, and yield management. It discusses the key sub departments of housekeeping, such as guest room cleanliness, public area cleanliness, laundry, linen, and lost and found. The roles and responsibilities of the front office manager and executive housekeeper are also explained. Additionally, it covers topics like par levels, control of linens, yield management, and elements of yield management. The presentation concludes with a discussion on high demand tactics of yield management and the importance of efficient hospitality operations in delivering quality products and services to guests.
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