This presentation discusses the operational aspects required for accommodation services in the hospitality industry, specifically focusing on the housekeeping department of Lemon Tree Hotel. It also explores the relationship between accommodation services and other departments, such as the front office unit. Additionally, it evaluates the effectiveness of operational management practices, with a focus on Business Process Management (BPM), and discusses approaches to achieve and monitor operational effectiveness. The presentation concludes with the importance of integrating efforts and communication among operational units for guest satisfaction.