Hospitality Operations: Analyzing Room Division, SOPs, and Management

This report provides a comprehensive analysis of hospitality operations, focusing on the functions and services provided by the room division and housekeeping departments within a hotel setting, specifically referencing the Novotel London Canary Wharf. It examines the core production roles and duties for two room division positions and studies the innovativeness involved in writing two Standard Operating Procedures (SOPs) within housekeeping production. Furthermore, the report critically determines management and high-demand techniques for raising hotel occupancy, including yield management elements such as occupancy percentage, average daily rate, and revenue per available room. The conclusion summarizes the key findings related to room division, housekeeping, SOPs, and strategies for enhancing hotel efficiency and profitability.