Hospitality Provision in the Travel and Tourism Sector Assignment - Hilton resort
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Added on 2020-10-22
Hospitality Provision in the Travel and Tourism Sector Assignment - Hilton resort
Added on 2020-10-22
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HOSPITALITY PROVISION INTHE TRAVEL AND TOURISMSECTOR
Table of ContentsINTRODUCTION ..........................................................................................................................3TASK 1 ...........................................................................................................................................3A. Discussion about scope and scale of hospitality industry and define its interrelationship andexamine the role of hospitality function.................................................................................3TASK 2 ...........................................................................................................................................5A. Analyse hospitality integration with example. Define how horizontal and verticalintegration in industry affects hospitality business................................................................5B. Impact of integration and how organizations respond to the consequences of these verticaland horizontal integration (2.2)..............................................................................................7D1. Critical assessment of the vertical and horizontal integration and draw conclusion on basisof impacts laid........................................................................................................................7TASK 3............................................................................................................................................9A. Rational for new hospitality business or service outlining the product service concept...9M3 Develop coherent and logical principles in development of restaurant and bar at Hiltonresort, UK.............................................................................................................................10B. Develop and produce a project proposal for developing restaurant and bar with the resort10D2 Undertake activities to plan, manage and organise the development of proposed business..............................................................................................................................................11D3 Effective thinking in unfamiliar context with financial feasibility of hospitality business11CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTION Travel and Tourism sector has been a popular investment sector in recent times, as ithas been generating a lot of revenue for the stakeholders. In addition to this, Hospitalitybusiness is also one of the fast-growing business around the globe.Hospitality provision defined as various rules and regulations and it provides variety ofservices to the customers (Carpi and Pınar Şenoğuz, 2019). It is very assistive in order tounderstand the roles and responsibilities to the entity. Thus, it is a business that must go handin hand. Therefore, it deals in services as accommodation (hotels, motels, lodging, customerservices), transportation, food and beverage (restaurants, conferencing, banqueting, events),recreation etc. Hence, tourism facilities in travelling diverse business activities in diversedestination. It is inclusive of event planning, theme parks, transportation within the tourismindustry. Hospitality is one of the fastest growing industries in world today. As the hospitalitysector is one of the fastest growing industry, it will face a significant amount of challenges thatwill help in suitable planning of the operations and services that are offered by the organisationin a significant manner. The present report is based on business activities of hotel Hilton and it is global brandthat is engaged in services of hotel and resort. It is British based company. This is a globalbrand that engaged in American multi-nation hospitality company. It is a public-sector enterprisewhich operates in hospitality sector. This is one of the most advance and most luxurious hotelsall around the world. Founded in May 1919 by Conard Hilton, the company now own about morethan 5, 500 hotels, resorts and other hospitality property in about 85 countries which caters thecustomers of both, business and leisure purpose and is headquartered in Virginia, USA. Thefirm is known for its Hilton Honours customer loyalty program that provides the loyal customerswith free wi fi, key less entry and ability to choose rooms from mobile app. In recent FY 2018,the company had the revenue of US$ 8.90 billion with total assets worth US$ 14 billion. Thecompany had a work force of about 169,000 employees from all around the globe. The netincome of the organisation is US$ 764 million. The company offers the luxury and other
hospitality based services under a wide range of brand name. It is one of the largest hospitalitybusiness organisations in world.Therefore, report will cover the following things as scale and scope, integration inhospitality sector organisation, horizontal and vertical integration and to define that how doesthis all affect the hospitality business sector. Lastly, advantage and disadvantage of bothintegration and define its impacts and consequences to enterprise. TASK 1 A. Discussion about scope and scale of hospitality industry and define itsinterrelationship and examine the role of hospitality function.Hospitality industry is a broad group of businesses that provides service to variouscustomers and this is firm that mainly focused on satisfaction of customers and this providingspecific services to customers (Duhan and et.al., 2019). Therefore, the scope of the hotel Hiltonrefers to the wide range of businesses that provides services and facilities. It has also helped tounderstand their roles and responsibilities to the firm and that can be meet in more effectivemanner. It is firm that is belongs to key industries and huge growth prospectus in job. Therefore,main Scope of hospitality industry is to provide facilities as accommodation, food and beverage,entertainment and gaming and related products. Therefore, the working of hospitalitybusinesses is defined in below in context manner as- Lodging accommodation- It is one of the wide sectors of hospitality business thatranging from bed & breakfast enterprise (Jones, 2019). Therefore, customer services areindispensable in providing accommodation services. Hence, the factor as efficiency,integrate comfort and world class amenities are the core foundation that will affect theoperations of Hilton Hotels. The customer must have provide effective services so thatgrowth of the hospitality business can be sustained for long tenure. Food and beverage- It is one of the crucial sectors from among 5 different sectors inhospitality industry. Therefore, food and beverage industry are further sub-categorisedinto niches. Hilton Group is well known to provide its customer with high quality andluxurious food products. It is crucial to provide high quality food in order to enhance thesustainability of the enterprise.
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