Hospitality Provision in the Travel and Tourism Sector - Assignment
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Added on 2020-10-05
Hospitality Provision in the Travel and Tourism Sector - Assignment
Added on 2020-10-05
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Hospitality Provision in theTravel and Tourism Sector1
Table of ContentsINTRODUCTION:.............................................................................................................................3TASK 1...............................................................................................................................................31.1 Scope and scale of hospitality industry within travel and tourism sector and analyse its rolein organisation ...............................................................................................................................3TASK 2...............................................................................................................................................42.1 Integration in hospitality sector organizations and examine with example.............................42.2 Impacts of integration and how the organisation decides to respond tothe consequences of integration....................................................................................................6TASK 3...............................................................................................................................................73.1 & 3.2 Rationale of new hospitality business outlining product service concept and projectproposal..........................................................................................................................................7CONCLUSION: ..............................................................................................................................11REFERENCES:................................................................................................................................122
INTRODUCTION:Hospitality industry and travel tourism are responsible the growth of economy of industry.They provide accommodation and food and services to customers and is playing a vital role intravel and tourism sector. International tourism has reached to 842 million in 2006. Similarly,passenger transport range has also improvised and increased up to 883 billion that indicates thatforeign visitors has increased by $2.4 billion per day (Alfaro and et.al., 2016). It is the majorsource of employment and has been ranked number one industry all over the world. In developingas well as developed areas its services have been growing. It includes lodging, food services,cruises, marketing, finance, customer service, casinos. Youngsters like to take education foraspiring posts. Various types of jobs exist in different parts of the country. This report presentsscope, integration of Thomas Cook and Marriott Company and shows affect of horizontal andvertical integration on this sector.TASK 11.1 Scope and scale of hospitality industry within travel and tourism sector and analyse its role inorganisation Hospitality is defined as one of crucial sector which varies from other industries and takescare of customers. It brings money, placements and many other opportunities. Employees andmanagers in this sector are well-qualified and trained in human resources and customer service. Itis important for staff to coordinate with guests which provides them excellent experience. Scope ofhospitality relates to career development and rise in economy. Various types of career can bepursued with a degree. Employees working there are categorised by lodging manager, restaurantmanager, cruise director, concierge, travel agent, facilities manager and many more. Consumerwill only choose a hotel which provides best service (Andringa, Poulston and Pernecky, 2016).Travel and tourism consists of all services like travelling, food etc. Customer service of ThomasCook is widely spread all over the world. In UK many unemployed people are benefited withskilled and management roles. Around 106,300 people have replaced those who left jobs. 89% ofthe workforce is analysed to be of this sector. Thomas Cook is employing much youngerworkforce all across the world. Contract food and catering industry have also shown great growth.This sector has contributed to all industries and has increased businesses to 3# while travelservice decreased to 8%. Core part of hospitality sector are hotels, catering and event management.3
Thomas Cook employees behave with care and kindness to customers. It believes in serving peoplewith utmost care and provides quality wise service and accommodation. It provides customerswith flights and required auxiliary services. It works with different countries as the tour operatorand contribute to UK's economy by delivering job to 31,000 employees. It provides excellentfamily packages in which scheduled flights, accommodation, leisure travel products are mentioned(Bavik, 2016). It is interrelated with other hotels like Hilton International. It includes car hire,travel insurance and other packaged hotels. It is one of the leading leisure travel groups. It has acourteous staff which takes bags and provide help in check-in formalities. It has various types ofair travel services like domestic, international, scheduled and charter. It provides overnight servicewhich cleans rooms and serve drink and food. It exceeds expectations of customers by impressingthem and improving their services. All equipments provided by Thomas Cook were functioningproperly. This makes customers friendly with other amenities like play area, swimming pool etc. Staff plays an important role in providing intangible services like modesty, respect tocustomers and friendly atmosphere. Hospitality sector ranges from regional companies tomultinational industries (Bui and et.al., 2016). When the customer is escorted to room then the jobof employee ends after asking his needs. It should be taken in mind that both tangible andintangible services are taken care of. Customer pays money is counted in tangible service while theimportance which he receives comes under the latter one. Main role of this sector is it generatesincome in variety of ways and boosts up other local industries. Some indirect jobs are also createdin retail industry and in food and agriculture sector due to huge amount of international visitors.They spent money in human needs and explore new places. Thus, global trade is supported bythem. Foreign direct Investment is more analysed in economies and there is preservation oftradition industries and indigenous products. Tourists are more attracted by good and impressiveinfrastructural facilities (Cook, Hsu and Marqua, 2014). Thus, development of buildings takesplace and money is generated. It benefits almost every unit of economy and acceleratedevelopment and growth of individual nations all over the world.TASK 22.1 Integration in hospitality sector organizations and examine with exampleIntegration can be described as the aggregation of one or more units in such a way thatcould evolve into a single entity. Travel and tourism as well as hospitality both play important role4
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