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Provision of hospitality provision in travel and tourism sectors

   

Added on  2020-01-23

15 Pages6343 Words389 Views
Hospitality Provision in Travel andTourism Sector 1

TABLE OF CONTENTSINTRODUCTION ...............................................................................................................................3TASK 1.................................................................................................................................................31.1 The interrelationship between hospitality and wider travel and tourism businesses.................3TASK 2 ................................................................................................................................................52.1 Analysing of the implication of integration to the hospitality industry.....................................52.2 Impact of integration on hospitality business ...........................................................................6TASK 3 ................................................................................................................................................73.1 Rational for selected hospitality projects...................................................................................73.2 Plan for the hospitality business ...............................................................................................9CONCLUSION ..................................................................................................................................11REFERENCES...................................................................................................................................132

INTRODUCTION Travel and tourism has become the largest industry in the world as in the recent years it hasgrown at high exponential rate. It is considered as the largest employment generation sector. Thesupportive industry for this sector is hospitality where it follow different types of rules andregulations at the time of delivering of services to the customers (Definition of tourism, 2016). Thefollowing report is related to hospitality provisions in travel and tourism sector. To carry out thestudy, different case studies are taking into consideration. The aim of this assignment is to deliverknowledge to the learners about diversity of hospitality industry and enables them to investigate thisindustry in travel and tourism context. Along with this, the impact of integration of hospitalityindustry will also be explained under this study (Moutinho, 2011). On the other hand, the objectivesthat will be highlighted during the research are the role of the hospitality industry within the traveland tourism sector and development of hospitality business. TASK 11.1 The interrelationship between hospitality and wider travel and tourism businessesHospitality industry is a wide sector which includes lodging, themes parks, cruise lines,event planning, transportation as well as support tourism industry (Perch-Nielsen, Sesartic andStucki, 2010). In hospitality provision, it include different dimension in which one of the mostimportant is providing shelter and body comforts. In the present time, the expectations of consumerincreases for getting better quality of services at the lower prices. The managers of hotels facevarious challenges such as satisfying guests, delivering right services to customers on the right timeand ensure that guest visit the place again (Mehmetoglu and Norman, 2013). In UK, the hospitality industry is growing at high rate and it is considered as a major sourceof revenue and employment generation (Xiang and Gretzel, 2010). The following sector of UKincludes different compositions hotels, restaurants, pubs and bars, nightclubs, contract food serviceproviders etc. These all are delivering basic facilities to the customers like accommodation, food etceither on high or low prices. The service quality of hospitality sector varies according to the natureof business and size of the organization. In this context, the hotels of UK can be classified into threesections: based on location, based on number of rooms and based on facilities (James, 2012).The hospitality as well as tourism industry is categorized into various services providerwhich includes primary as well as secondary providers. The former deals regarding services inhotels, restaurants, accommodation and holiday cantering etc (Assaker, Vinzi. and O'Connor, 2011).On the other hand, secondary providers deal with the transportation facilities that include airlines,3

rail services, facilities of cab and management of visitors within the hotel etc. The hospitality aswell as tourism sector offers services across 365 days within the year to the clients and alsoprovides 24 hours services to the customers. Marriott is considered as one of the finest as well asluxurious chain of hotel as well resort within UK which is engaged in offering services related withaccommodation, lodging etc. to the customers. The firm possess approximately 4500 hotel in 79countries that has made revenue of US$ 626 million in the year 2013 (Brotherton, 2012). Thecomposition of the hospitality sector has been enumerated in the manner stated below:Hotel: It is regarded as establishment that is effective in offering paid accommodationservices to the visitors for the specified duration of time (Sivesan, 2012). They also offerseveral luxurious services that include en-suite bathroom, food services, storing facilitiesetc. Within UK, there is presence of various budget hotels which serves customers belongingto different segments. Several hotels are being divided according to the rating offered tothem that is 1 to 5 stars as this done as per the service rendered to the clients. Hotels haveseveral styles of room for their customers so that they can enjoy world class amenities(Elodie, Dimanche and Mounet, 2010). Marriott hotel offers luxurious staying facility for itscustomers by offering them with comfortable space, effective lightening with greateramenities which can persuade the customers to visit the place. Restaurant: It is considered another establishment that exists within the hospitality industrythat make sales of food items to the guests. Here the meals which are ordered are served andare eaten within the premises. Further, certain restaurant also grants services relating withdelivery of food (Evans, Stonehouseand Campbell, 2012). There are several kind ofrestaurant such as hast food corner, fine dining and cafe for the different purpose of family. Contract catering: Contract catering is one of the hospitality services that provide quality aswell as delicious food items to customers within UK market. Travel and tourism business provides relevant data to customers with respect to holidaypackages for several locations which aid the customers in accomplishing their requirements(Navickas and Malakauskaite, 2015). For instance, Thomas Cook is one of the finest operators intravel and tourism business for customers across the globe. The business is engaged in offeringseveral services to customers that includes granting information regarding varied packages ofholiday in several destinations. This ensures booking of hotel, cab facilities as well as foreignexchange services to the travellers (Perch-Nielsen, Sesartic and Stucki, 2010). By the means ofbringing change in the lifestyle in the present era, clients select the luxurious stay which results insatisfaction of their customers. The several services which are offered by Thomas Cook have beenenumerated in the manner below: 4

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