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Integration in Travel and Tourism Sector

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Added on  2019-12-17

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Hospitality provision in travel and tourism sector INTRODUCTION 3 Task 13 1.1 Explaining the roles and responsibilities of hospitality industry in travel and tourism sector and interrelationship between both 3 Task 26 2.1 Analyzing the implications of integration to hospitality industry 6 2.2 Discussing the way in which integration has affected a hospitality business 8 Task 310 3.1 Developing a rationale for chosen project and justifying decisions linked to the target market 10 3.2 Developing plan for thehospitalitybusinessforoperational requirement of company 12 Conclusion 14 References 16

Integration in Travel and Tourism Sector

   Added on 2019-12-17

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TABLE OF CONTENTSIntroduction......................................................................................................................................3Task 1...............................................................................................................................................31.1 Explaining the roles and responsibilities of hospitality industry in travel and tourism sectorand interrelationship between both..............................................................................................3Task 2...............................................................................................................................................62.1 Analyzing the implications of integration to hospitality industry.........................................62.2 Discussing the way in which integration has affected a hospitality business........................8Task 3.............................................................................................................................................103.1 Developing a rationale for chosen project and justifying decisions linked to the targetmarket .......................................................................................................................................103.2 Developing plan for the hospitality business for operational requirement of company......12Conclusion.....................................................................................................................................14References......................................................................................................................................162
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INTRODUCTIONPrimary aim of hospitality industry is to satisfy their clients. Professionals of hospitalityindustry generally work in the environment which is totally devoted to the buyer. Services ofindustry are designed as per the needs and demands of customers. Hospitality and tourism sectormerge together and provide a wide range of services such as food and drink, accommodation aswell as leisure activities (Brandon-Jones and Lewis, 2016). Diverse roles played by the expertsof hospitality industry are from catering personnel to croupiers. Main purpose of the tourismsector is to deliver quality oriented services to their clients in order to enhance their experience.Flavor of hospitality industry in travel and tourism sector is to bring out the innovative andcreative services for different types of tourists. Touch of hospitality services in the tourism sectoris to provide complete and unique facilities to customers such as business and regular clients.TASK 11.1 Explaining the roles and responsibilities of hospitality industry in travel and tourism sector and interrelationship between bothArticle Title: Role of hospitality in Travel & tourism sector and their inter-relationshipMagazine: The TravelPublished by: Assistant managerDated by: 2nd July 2016An assistant manager in hotel is responsible for increasing profits for company throughdifferent sources. They are responsible to raise credibility of the hotel in whole hospitalityindustry (Pearce 2016). Improvement in the services of hotel can attract lots of clients. There areavailability of a wide range of services such as accommodation, business meeting and leisureactivities under the single roof to obtain customer satisfaction. An assistant manager isresponsible to coordinate all activities of hotel and generate huge amount of revenue in theaccounts of hotel business.Following are the roles and responsibilities of hospitality industry within travel andtourism sector:Research- Customers choose hotels on the basis of geographical location such asaccessibility of roads, connected with railways or airways and facilities of business meetings3
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provided by the hotels. Popularity of hotel and final consideration of every customer is the priceof hotel or packages selected by customers. Company needs to develop its website to providecomplete information which would help customers in doing adequate research to enhance theirtravel experience with the firm. An assistant manager is required to identify the factors that shapefuture of hotel in order to gain competitive advantage over its competitors (Budeanu and Miller,2016).Awareness- The major issue involved in hospitality industry is to create awarenessamong customers to clarify all doubts related to services of hotel. Website of hotel has to bedeveloped in an effective manner so that clients can have all the details about hotel such asfacilities provided by the hotel industry, rating of hotel, location details and travel agencieswhich provide tickets of roadways, railways and airways. There are several websites whichprovide pros and cons of travel options to the customers with affordable pricing option ofdifferent tour providers such as MakeMyTrip, Thomas Cook and Trip Adviser. These travelwebsites provide information to customers with suggestions and comments of past clients whichwould help them to make a right decision. Travel information is provided to the clients in orderto facilitate them to select the travel option according to their budget and convenience.Building customer relationship- It helps to build stable revenue base and develop strongrelationship with the customers. A customer oriented program needs to enhance the loyaltyamong customers and business by rewarding them when they book travel ticket and tourpackages. It also increases the loyal customers for organization. For building customerrelationship, a good network creation is essential for the business by communicating with regularcustomers to strengthen the relationship.Interrelationship of hospitality industry and wider travel and tourism business:In the present competitive world, importance of hospitality sector has increased withchanging time and it includes travel and tourism industry. It also helps in handling large numberof tourists (Koo and Chung, 2016). Main aim of travel and tourism sector is to satisfy customersalong with meeting the needs and expectations of clients. It also includes setting standards andfulfilling them to ensure the customers satisfaction. One of the organizations is “Make my trip”which is a website that provides the entire travel information, hotel bookings and tour packagesto facilitate the customer's needs. It also has an option to invite people in order to share their4
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