Hospitality Provision in Travel & Tourism Sector - PDF

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Hospitality Provision in Travel &Tourism Sector
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Interrelationship between hospitality and wider travel and tourism businesses...................1TASK 2............................................................................................................................................42.1 Implications of integration to the hospitality industry..........................................................42.2 How integration has affected a hospitality business.............................................................5TASK 3............................................................................................................................................63.1 Rationale for a Hotel project clearly justifying decisions linked to target............................6market.........................................................................................................................................63.2 Plan for a hospitality business which includes the operational requirements.......................7of the business’ organisational structure in relation to human resource allocation...................7CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONHospitality businesses plays an important role in Travel and Tourism sector that it helpsto fill purpose of entertainment, leisure, fun times or for business trips effectively. The reportwill cover interrelationship between hospitality and wider travel and tourism businessesassociated withScope and Scale of hospitality business. In addition to this, implications ofintegration to the hospitality industry and How integration has affected a hospitality business willbe discussed in this report. This will help to demonstrate importance of integration strategy inorder to achieve success. Finally, the report will cover rationale for project clearly justifyingdecisions linked to target and a plan for a hospitality business which includes the operationalrequirements of the business’ organisational structure in relation to human resource allocation.TASK 11.1 Interrelationship between hospitality and wider travel and tourism businessesTravel and tourism is a part of recreational activity which is done by any person for thepurpose of entertainment, leisure and fun or for business trips effectively. In today's world, traveland tourism sector has earned a lot of importance in order to provide quality and better servicesto customers and tourists according to their satisfaction. Travellers select a particular destinationfrom their market research for spending holidays based on their interests (Buckley and Mossaz,2016). The globalisation is increasing and demand of travel and tourism sector is also enhancingthat hospitality business has emerged itself as one of the most developing and improving ascompared to others. Here are some features of hospitality businesses provided as below:Hospitality business provides many opportunities such as employment and for personnelas well.Businesses who are customer oriented aim to provide satisfied services and products.Such businesses create fun and deliver entertainment for people to become stress free andspend some joy-full time.Scope and Scale of hospitality businessEmployment opportunities:Hospitality businesses provide opportunities for local peoplethat there are so many services provided by them to customers and tourists. Customersatisfaction is one of the major factors of business success. Number of vacancies are there forpeople to fill their job requirements in hospitality businesses related to travel and tourism sector1
effectively. Communication skills play an important role in hospitality business which createssource for employment. Employment is increasing in tourism sector and supplying more than10% of GDP.Increasing tourists:The number of tourists in travel and tourism sector are increasingworld-wide. A lot of people in this world love to travel to different destinations by planning tripsin holidays or casually (Purwomarwanto and Ramachandran, 2015). Tremendous growth anddevelopment in tourism sector in economy created a growth of political aspects and socialequality across the globe. Travelling expenses are also reducing that the market of tourism andtravel is increasing enormously and effectively. International tourism is also increasing that thereis an effective need of hospitality businesses in order to provide services that help to maintain asustainable growth in tourism industry.International and communication technology:It can be said that technology has its ownimportance in every sector so as in travel and tourism as well as in hospitality business. There aretour operators, travel agencies and agents available or tourists in order to assist them and provideinformation regarding tourism and travelling places. Online marketing of tourism business suchas websites, portals created by hospitality business to offer different packages and informationregarding journey etc. For an example, ITC has helped the customers to know about travelpackages at one click.Accommodation services:Accommodation services are provided by hospitalitybusinesses in order to assist their customers effectively and achieve satisfaction. There are twotypes of accommodation services such as housekeeping and engineering department.Housekeeping workers are responsible for managing and providing cleanliness in hotel as well asin rooms (Chand, 2016). They also deliver services like laundry, break-fast, etc. This will helpcustomers to feel free and relaxed. Engineering staff is concerned with services like managingwater supply, electricity and other equipment which require maintenance. This will help to keepmaintenance of hospitality business in order to deliver quality products and services that help toachieve customer satisfaction. This will also increase travel and tourism sector that will helptowards growth of domestic market.Packages:It can be said that there are many businesses in the market related to travel andtourism sector which offers different packages and services. Online marketing of tourismbusiness such as websites, portals created by hospitality business to offer different packages and2
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