Hospitality Provision in Travel & Tourism Sector
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Added on 2020-01-07
Hospitality Provision in Travel & Tourism Sector
Added on 2020-01-07
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HOSPITALITY PROVISIONIN TRAVEL &TOURISM SECTOR
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3TASK 1 UNDERSTAND THE ROLE OF HOSPITALITY INDUSTRY WITHIN TRAVEL ANDTOURISM SECTOR.......................................................................................................................31.1 Discuss the interrelationship between hospitality and wider travel and tourism businesses3Task 2 Understand the impact of integration within the hospitality industry..................................52.1 Analyze the implications of integration to the hospitality industry......................................52.2 Discuss how integration has affected a hospitality business.................................................7Task 3 Be able to plan the development of hospitality businesses..................................................83.1 Develop a rationale for a selected project clearly justifying decisions linked to target market..........................................................................................................................................83.2 Develop a plan for a hospitality business including the operational requirements of the business organizational structure in relation to human resource allocation..............................10Conclusion.....................................................................................................................................12References .....................................................................................................................................132
INTRODUCTIONHospitality sector has gained much importance in the present world due to availability ofwide range of services and this is the only reason customers are getting attracted towardshospitality services (Hay, 2016). Thus, in such respect hotel Foundation of UK has been takeninto consideration as it operates the business independently in UK. Furthermore, researcher hasalso discussed the role of hospitality services within travel and tourism sector and along with thatinterrelationship between hospitality and tourism businesses are also stated. Moreover, researcherhas also mentioned implications of integration between hospitality industry and along with that,impacts of such integration is discussed in the below section. Besides this, researcher has alsodiscussed how operational plans help the business entity to deliver prominent services to theclients.TASK 1: UNDERSTAND THE ROLE OF HOSPITALITY INDUSTRY WITHIN TRAVEL AND TOURISM SECTOR1.1 Discuss the interrelationship between hospitality and wider travel and tourism businessesHospitality and tourism services both are integrated with each other and both are entitledto deliver better services to the clients (Lee, Dopson and Ko, 2016). However, the main aim ofhospitality industry is to enhance the value of tourism services so that customers can acquirebetter experience. Several dimensions of hospitality industry are discussed in the belowmentioned section. Composition of hospitality industryThere are various categories of hotels included in hospitality industry such as budgetedhotels, five star hotels and bed and breakfast hotels. All the services are delivered to the clients asper the requirements which makes the customer satisfied and as a result it enhances the demandfor travel and tourism services. Services delivered by hotel Foundation are integrated with luxuryaspects and this entices other clients as well (Getz and Page, 2015). The main services in thehotel are food and beverages and accommodation amenities which enhances the value ofhospitality services. In order to deliver prominent services to the clients, hotel Foundation hasbeen emphasizing on better accommodation and housekeeping services which appeals customerintention. Apart from this, the subsequent hotel ensures that all the services are delivered inpackages so that customers need to visit diverse places. Complementary as well as value addedservices are included in the service list so as to satisfy all the clients. 3
Pubs, bars and restaurants are another category that delivers similar services to the clientsand that also play prominent role in underpinning the amenities of travel and tourism services.Affordable as well as luxury all types of services are included in this category especially for thepurpose of increasing customer segments. In respect to services of Foundation, the hotel alsoorganizes events for varied occasions according to the target customers. Small coffee shops aswell as cafes also play crucial role in managing the hospitality services (Ip, Law and Lee, 2011).Under hospitality services, chief emphasis has been paid on luxury and prominent services sothat clients can be retained. Pubs and bars are also engaged in delivering beverage services to theclients and apart from this, the hotel also serves other complementary services. At the time ofevents and parties, hotel Foundation also makes proper arrangement for catering services so thatbetter food services can be delivered to the clients. Although, this works on small scale still itplays crucial role in managing hospitality services. Travel and tourism sectorTravel and tourism sector comprises of various amenities which include visiting services,accommodation services, sightseeing services and food facilities. TUI group, Cox and Kings andThomas Cook are several populous entities that delivers travel and tourism services to thenclients with various packages (Lam and McKercher, 2013). Transportation, food services andaccommodation facilities are included in the packages which saves time as well as cost. In orderto promote the services, tour operators also work in this sector and as per the services, they getcommission from the respective entity. Such tour operators are also engaged in accelerating theclient base through promoting amenities of travel agencies. TUI Group is engaged in offeringpackages for varied destinations as per the preferences of clients. Tour operators are entitled to promote the services in an effective manner so that demandfor tourism can be increased. Most of the tourist entities are promoting services through socialmedia tools and digital marketing because that assists them to grab attention of wider customersegments. Besides this, TUI Group has also integrated with hotel Foundation which helps thebusiness travelers to deliver prominent services to the clients (Jayawardena and et.al., 2013).Most of the business customers of TUI Group are satisfied with the existing services because ofthe additional services included in the list. Travel and tourism services are integrated withhospitality services which also assists the clients to get all types of services. Tour operators andtour guides both have the authority to promote the services of hospitality industry and they arealso entitled to act as mediators in the same service provision. 4
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