Hospitality Provision in Travel & Tourism Sector - Assignment

Hospitality Provision in Travel &
Tourism Sector

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1- ARTICLE.........................................................................................................................3
TASK 2............................................................................................................................................6
2.1 Analyzing various implications of integration to hospitality industry...................................6
2.2 Discussing how integration may affect hospitality businesses..............................................8
TASK 3..........................................................................................................................................10
3.1 Developing a rationale for underwater restaurant...............................................................10
3.2 Developing a plan for a hospitality business including the operational requirements of the
business’ organizational structure in relation to human resource allocation.............................11
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
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INTRODUCTION
Accommodation providing industry plays a important role in the industry of travel and
tourism as it provides services such as accommodation, food etc. Under this service industry,
consumers are only able to consume services. There are various booming sectors in the travel
and tourism industry such as aviation, IT, hospitality etc (Popescu and Popescu, 2016).
Hospitality sector also includes event management, lodging, theme park etc. The present report is
based on Dorchester Collection that is a private hospitality firm situated in London, UK. It has
10 luxurious five star hotels in UK. Total asset of the firm is £1.893 billion GBP as well as total
equity is £879 million GBP. The following chain has 35 hundred employees working under its
name. Further, the report will include a brief discussion on the interrelationship between travel,
tourism and hospitality industries. Also, it will analyze implications of integration in the
hospitality sector. At last, the report will include a plan for accommodation providing business
that further include operational requirement of the entity.
TASK 1- ARTICLE
Responsibilities of hospitality industry within TT sector
From past few years, hospitality industry has become increasingly popular and has been
interrupted in various of means that can be industrial private as well as commercial services.
Accommodation services Hospitality industry can be described into different attributes that helps
in dealing with host or guest. Hospitality industry also helps in creating relationship that can be
either private or commercial services (Sigala, 2016).
Keys to successful in both commercial as well as private services include knowledge of
what can raise pleasure in the guest. Hospitality as a process includes arrival of guests, providing
comfort as well as fulfillment of the client’s wishes. Tourism industry is not same as the other
industry because it provides services to the consumers as well as other industries rendering
tangible products. Accommodation and tourism industry cannot be separated as both work
together for the success of each other. Following are importance of hospitality industry towards
the travel and tourism sector (Robinson and et.al., 2016).
Firstly, there are several components in the tourism industry including beverages, food,
transportation, place of attractions and lodging. All such components are also part of the
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accommodation service providing sector. Each of the elements is interrelated with each other.
So, in order to make sure that the customers will feel satisfied by using the tourism services,
there is necessary to ensure that they feel satisfied in terms of every element. Hospitality based
organizations such as Dorchester Collection provides food and beverages to the customers and
ensures that they are well treated during their lunch, dinner etc. Also, accommodation service
providing sector helps the tourism industry in applying transportation services to customer or
passenger to make them feel comfortable during their journey (Richins and Hull, 2016). They
provide cabs etc facility to guest so that they find convince in the traveling as well as exploring
UK. Other tourism components also need the hospitality services. Following points help in
understanding the significance of hospitality industry in the travel and tourism sector.
Secondly, services provided by the TT industry involves intangible product. Guests or
consumers will never feel that the product offered to them is precious until and unless they buy
it. So, when they buy those offered services, it is the prime responsibility of service provider in
relation to their clients will be provided with the best services. so that they can feel comfortable
by using services. All the services provided such as guest greeting, clean as well as tidy rooms,
showing the facilities provided on others are types of hospitality amenities. For instance, when
the guest entering in the hotel, service provider cannot simply give them the room key and let the
guest looking for their room without any assistance (Brandon-Jones and et.al., 2016). This is not
known as a hospitality or accommodation providing industry. Hospitality industry is more than
that the service provider is required to be friendly, courteous as well as helpful.
Thirdly, main purpose of hospitality is to encourage the consumers for repetitive
purchase as in the tourism industry, people are not just looking at the facilities or price offered
but are also looking at the services provided to them. This situation will generate higher revenue
for the company. Hospitality organization such as Dorchester Collection is not required to work
hard to promote its services. They just have to concern with the services provided to the
customer and must fulfill the guest’s expectation. This is more valuable rather than just
providing the best facilities. Tourism related companies such as Thomas Cook and Cox King are
required to emphasize on hospitality services to attain success (Getz and Page, 2016).
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