Impact of Information Technology and Social Media in the Hospitality and Tourism Industry

This annotated bibliography discusses the impact of information technology and social media in the hospitality and tourism industry. It covers topics such as service automation, social media strategies, brand building, and technology adoption. The limitations and scope of each resource are also discussed.

BBA 3004 Annotated bibliography template
REFERENCE (APA style) 6th edition ANALYSIS OF SOURCE material Key
Zeng, B., & Gerritsen, R. (2014). What do we know
about social media in tourism? A review.
1: In this article Zeng and Gerritsen (2014), author focussed on the
protagonist of various social media in the hospitality sector. 2: The different
aspects of social media in deciding the future of tourism is stated in this
paper. Social media helps greatly in the decision process of the tourism
industry which is a huge step regarding the development of the information
technology industry. 3: The authors of this resource focussed on the
increasing number of users of social media over the years. Qualitative data
analysis technique is used by the author of this resource to gather data
about the different information related to the topic. 4: The resource focuses
on the different applications of social media such as understanding the
consumer behaviour, information search about the availability of the hotels,
idea generation, photography and branding. 5: This selected resource will be
helping the clients to have a detailed knowledge about the different sectors
which will be impacted by the application of social media. 6: The limitation
of this resource is that it does not focus on any particular tourism industry so
that the effectiveness of that organization can be determined. 7: From the
selected resource it can be determined that social play a huge factor in the
growth and development in the tourism industry. The selected resource will
be contributing very much to understand this topic as it states all the
important information associated with the impact of social media across the
continents.
Key 1. Citation 2.
Introduction 3.
Aims & Research
methods 4. Scope
5. Usefulness (to
your research/ to
a particular topic)
6. Limitations 7.
Conclusions 8.
Reflection
(explain how this
work illuminates
your topic or how
it will fit in with
your research
Buhalis, D., & Law, R. (2008). Progress in information
technology and tourism management: 20 years on and
10 years after the Internet—The state of eTourism
research. Tourism Management, 29(4), 609-623. doi:
10.1016/j.tourman.2008.01.005
1: According to Buhalis and Law (2008), the impact of information
technology and its progress is discussed in this resource. 2: Information
technology play a huge factor in the growth of the eTourism industry. New
and advanced technologies are very much helpful in every aspect of the
eTourism. Tourism management is very much easier with the help of the
information systems. 3: The selected resource aims to highlight the areas of
eTourism which had a positive impact due to the application of the IT-based
systems such as the consumers and demand dimensions. 4: The different IT-
based applications which are discussed in this resource will be very much
important for both the selected research as well as from the point of view of
having an idea about the impact of information technology in eTourism. 5:
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BBA 3004 Annotated bibliography template
The selected resource is very much useful in understanding the usefulness of
IT in the E-Tourism industry such as the development of the personalized to
address the individuals needs of the stakeholders associated with the
eTourism. 6: The drawback of the selected resource is that it is written
entirely in the generalized format rather than concentrating on any
particular information technology. 7: The selected resource helps in
concluding that information technology plays a huge role in the eTourism
industry. This resource helps in the development of the idea about how
information technology which helps the tourism industry, the inclusion of
the multimedia in the promotional aspects the eTourism is one of the vital
aspects of the tourism industry.
Moro, S., & Rita, P. (2018). Brand strategies in social
media in hospitality and tourism. International Journal
Of Contemporary Hospitality Management, 30(1), 343-
364. doi: 10.1108/ijchm-07-2016-0340
1: As discussed by Moro and Rita (2018), social media platforms should be
applied more on the tourism industries for enhancing the branding services
of the hospitality. 2: The rise of social media has improved the customer
services of the tourism industry as it helped in focusing more on the needs
and requirement of the customers. The feedback platform of the clients is
the most important measurement for measuring the success rate for the
tourism industry. 3: The prime objective of this resource is to focus on the
incorporation of social media in improving hospitality branding in the
tourism industry. Responsive social media platforms are accessed by the
clients so that the efficiency of the industry is maintained. 4: This paper
focusses on the brand building, text mining, implementation of the different
types of brand strategies with the help of social media platforms. 5: The
paper will be very much useful for the research as it helps in understanding
the use of information technology in various department of the tourism
industry. 6: The prime drawback of this paper is that it focusses only on the
point of view of different authors rather than focus on any of the issues of
the brand management in the social media platforms such as the impact of
the negative review on the tourism industry. 7: From this resource, it can be
concluded that different type of platforms in the form of websites, blogs,
applications such as Facebook and Instagram can be used effectively to
identify the satisfiers and the dissatisfies of the tourism industry. 8: The
paper is very much related to the selected topic of the research and will be
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BBA 3004 Annotated bibliography template
helping to play a significant role in providing extra information about the
topic.
Cobos, L., Mejia, C., Ozturk, A., & Wang, Y. (2016). A
technology adoption and implementation process in an
independent hotel chain. International Journal Of
Hospitality Management, 57, 93-105. doi:
10.1016/j.ijhm.2016.06.005
According to Cobos et al. (2016), the new technologies which are adapted to
the tourism industry should be implemented with the help of a well-planned
process. 2: The Safety, Security and Service of the clients of the tourism
industry can be improved significantly only if the incorporated technologies
are properly. Satisfaction of the guests of the tourism which is the most
important aspect of this industry can be improved significantly with the help
of the effective planning and the execution guidelines of the incorporated
technologies. 3: The paper aims to find an effective method by which a
technology can be properly incorporated into the hospitality industry. The
authors of this resource have taken data from different types of secondary
data sources. 4: The paper provides in-depth knowledge about the Radio
Frequency Identification (RFI) technology, Electronic Locking Systems (ELS)
and the impact of the effective leadership qualities for the integration of a
technology in the hospitality. 5: The paper is very much useful to understand
how a technology should be incorporated into a working environment. It will
also be helping to contribute to the research. 6: The main limitations
associated with this paper is that it doo not discusses the issues which are
generally faced while incorporating a technology in the hospitality industry.
7: Based on the selected resource it can be said that the implementation
process is the key to success in the hospitality industry. 8: The paper is very
much related to the selected topic and will be contributing to adding
additional information to the research.
O’Connor, P., & Murphy, J. (2004). Research on
information technology in the hospitality industry.
International Journal Of Hospitality Management, 23(5),
473-484. doi: 10.1016/j.ijhm.2004.10.002
1: As stated by O’Connor and Murphy (2004), information technology plays a
huge role in different aspects of the hospitality industry such as the
interactions of the customers with the stakeholders of the tourism industry.
2: Information technology plays a huge role in the growth and development
of the hospitality industry. There are different sectors in the hospitality
industry which can be positively affected by the integration of information
technology such as the distribution of the hotel pamphlets and social media
marketing strategies. 3: The resource aims to discuss the role of the
different types of information systems in the hospitality sector of the
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BBA 3004 Annotated bibliography template
tourism industry. Qualitative data analysis technique is used by the authors
of this resource. 4: The scope of the resource includes the developments
in the electronic distribution in the business models of the tourism industry,
the importance of the disintermediation, setting the prices of the online
assets of the hospitality industry and decision making process considering
the needs and requirements of the consumers. 5: The selected resource will
be very much useful regarding both the research as well as gaining extra
knowledge about hospitality management with the help of the information
system. 6: The main limitation associated with this resource is that it does
not discuss the challenges faced by the hospitality industry in applying the
information system in their working environment. 7: Based on the selected
resource it can be concluded that, the implementation of the information
system in the hospitality should be entirely depending upon a profession IT
governance plan as it would help it minimizing the negative effects of the IS.
8: The selected resource will be helping in understanding added information
such as the disintermediation and the electronic distribution of the business
models, this knowledge would help in the research.
Lu, Y., Chen, Z., & Law, R. (2017). Mapping the progress
of social media research in hospitality and tourism
management from 2004 to 2014. Journal Of Travel &
Tourism Marketing, 35(2), 102-118. doi:
10.1080/10548408.2017.1350249
1: According to Lu et al. (2017), social media have a huge influence in the
hospitality management in the tourism industry. 2: Blogging and the other
types of social media platforms are the most important contributions of IT in
the tourism industry. Different other platforms such as Trip Advisor and
Facebook are also used in the tourism corporations. Microblogging
platforms such as Twitter is also a very important aspect of the tourism
industry.
3: The resource aims to focus on the issues associated with the integration
of social media in the hospitality sector of the tourism industry. Six different
types of articles are considered by the author while writing this resource.
4: The scope of the resource includes a total tourism management plan such
as the research related to the topic, hospitality management, vacation
marketing, pricing and revenue management, food service department and
business ethics. 5: This resource will be very much useful for the regarding
the collection of information for the research. Added information can also
be an added advantage for the research. 6: The main limitation of the
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BBA 3004 Annotated bibliography template
resource is that it focusses only on the range of industry sectors which got
impacted due to the use of the different types of social media platforms
rather than concentrating on the hospitality sector of the tourism industry.
7: Based on the selected resource it can be concluded that the range of
activities mentioned in this resources can be very much helpful to know the
importance of social media in different industries. 8: The resource will be
helping in providing extra information to the research paper.
IVANOV, S., WEBSTER, C., & BEREZINA, K. (2017).
Adoption of robots and service automation by tourism
and hospitality companies.
1: According to IVANOV, WEBSTER and BEREZINA (2017), service automation
is a huge factor in the tourism industry. 2: The recent findings in the field of
science and technology has led to the growth of robots and automated
technologies in the hospitality industry. Artificial intelligence is the most
used automated technology in the hospitality industry, it used in different
types of operations such as the surveillance. 3: The resource aims to focus
on the impact of automated technologies in the hospital industry. The
research methods used by the authors of this resource is the secondary data
collection method which is from the other authors of the similar articles. 4:
The scope of this resource includes detailed information about service
automation, technology adoption and challenges facing the hospitality
industry in adopting service automation. 5: The resource is very much useful
to understand the issues and challenges associated with the integration of
automated technologies such as artificial intelligence in the hospitality
industry. 6: The limitation of the resource is that the information is only
based on the point of view of the author authors who have stated their
opinions in the literature review unit of the resource. 7: From this resource,
it can be concluded that the challenges associated with the implementation
of automated technologies should be mitigated before installing them in the
working environment of the hospitality industry. 8: This resources will be
very much beneficial for the research as it will add new dimensions to it.
Kiráľová, A., & Pavlíčeka, A. (2015). Development of
Social Media Strategies in Tourism Destination.
Procedia - Social And Behavioral Sciences, 175, 358-366.
doi: 10.1016/j.sbspro.2015.01.1211
1: As discussed by Kiráľová and Pavlíčeka (2015), social media strategies play
a huge factor in the destination marketing of the hospitality industry.
2: Tourism destination is defined as the natural entity considering the terms
and conditions of the tourism industry. The feelings of the clients are the
most important aspect of the tourism industry. Efficient social media
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BBA 3004 Annotated bibliography template
strategies are very much necessary in the tourism industry. 3: The prime
determination of this resource is to highlight the importance of the
strategies for the social media platforms used in the hospitality industry. The
data gathered in this resources is obtained from the secondary sources. 4:
The scope of this resource is that it provides in-depth knowledge about the
different aspects of social media platforms such as Facebook in the tourism
industry. The importance of the communication process is also described in
this resource. 5: This resource is very much useful for the research as it helps
in adding new information to the research in terms of the percentages of
clients using social media of this particular industry. 6: The limitation
associated with this resource is that it does not focus on the issues and
challenges of the communication process and the business strategies of the
implementation of social media in the tourism industry. 7: From this
resource, the importance of the communication plan in the social media
platforms used in the hospitality industry can be identified. The importance
of marketing strategies can also be understood with the help of this
resource. 8: This resource will be very much important for the research as it
will state about the business strategies associated with the social media
implementation in the tourism industry.
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