Impact of Information Technology and Social Media in the Hospitality and Tourism Industry

BBA 3004 Annotated bibliography template
REFERENCE (APA style) 6th edition ANALYSIS OF SOURCE material Key
Zeng, B., & Gerritsen, R. (2014). What do we know
about social media in tourism? A review.
1: In this article Zeng and Gerritsen (2014), author focussed on the
protagonist of various social media in the hospitality sector. 2: The different
aspects of social media in deciding the future of tourism is stated in this
paper. Social media helps greatly in the decision process of the tourism
industry which is a huge step regarding the development of the information
technology industry. 3: The authors of this resource focussed on the
increasing number of users of social media over the years. Qualitative data
analysis technique is used by the author of this resource to gather data
about the different information related to the topic. 4: The resource focuses
on the different applications of social media such as understanding the
consumer behaviour, information search about the availability of the hotels,
idea generation, photography and branding. 5: This selected resource will be
helping the clients to have a detailed knowledge about the different sectors
which will be impacted by the application of social media. 6: The limitation
of this resource is that it does not focus on any particular tourism industry so
that the effectiveness of that organization can be determined. 7: From the
selected resource it can be determined that social play a huge factor in the
growth and development in the tourism industry. The selected resource will
be contributing very much to understand this topic as it states all the
important information associated with the impact of social media across the
continents.
Key 1. Citation 2.
Introduction 3.
Aims & Research
methods 4. Scope
5. Usefulness (to
your research/ to
a particular topic)
6. Limitations 7.
Conclusions 8.
Reflection
(explain how this
work illuminates
your topic or how
it will fit in with
your research
Buhalis, D., & Law, R. (2008). Progress in information
technology and tourism management: 20 years on and
10 years after the Internet—The state of eTourism
research. Tourism Management, 29(4), 609-623. doi:
10.1016/j.tourman.2008.01.005
1: According to Buhalis and Law (2008), the impact of information
technology and its progress is discussed in this resource. 2: Information
technology play a huge factor in the growth of the eTourism industry. New
and advanced technologies are very much helpful in every aspect of the
eTourism. Tourism management is very much easier with the help of the
information systems. 3: The selected resource aims to highlight the areas of
eTourism which had a positive impact due to the application of the IT-based
systems such as the consumers and demand dimensions. 4: The different IT-
based applications which are discussed in this resource will be very much
important for both the selected research as well as from the point of view of
having an idea about the impact of information technology in eTourism. 5:
1

BBA 3004 Annotated bibliography template
The selected resource is very much useful in understanding the usefulness of
IT in the E-Tourism industry such as the development of the personalized to
address the individuals needs of the stakeholders associated with the
eTourism. 6: The drawback of the selected resource is that it is written
entirely in the generalized format rather than concentrating on any
particular information technology. 7: The selected resource helps in
concluding that information technology plays a huge role in the eTourism
industry. This resource helps in the development of the idea about how
information technology which helps the tourism industry, the inclusion of
the multimedia in the promotional aspects the eTourism is one of the vital
aspects of the tourism industry.
Moro, S., & Rita, P. (2018). Brand strategies in social
media in hospitality and tourism. International Journal
Of Contemporary Hospitality Management, 30(1), 343-
364. doi: 10.1108/ijchm-07-2016-0340
1: As discussed by Moro and Rita (2018), social media platforms should be
applied more on the tourism industries for enhancing the branding services
of the hospitality. 2: The rise of social media has improved the customer
services of the tourism industry as it helped in focusing more on the needs
and requirement of the customers. The feedback platform of the clients is
the most important measurement for measuring the success rate for the
tourism industry. 3: The prime objective of this resource is to focus on the
incorporation of social media in improving hospitality branding in the
tourism industry. Responsive social media platforms are accessed by the
clients so that the efficiency of the industry is maintained. 4: This paper
focusses on the brand building, text mining, implementation of the different
types of brand strategies with the help of social media platforms. 5: The
paper will be very much useful for the research as it helps in understanding
the use of information technology in various department of the tourism
industry. 6: The prime drawback of this paper is that it focusses only on the
point of view of different authors rather than focus on any of the issues of
the brand management in the social media platforms such as the impact of
the negative review on the tourism industry. 7: From this resource, it can be
concluded that different type of platforms in the form of websites, blogs,
applications such as Facebook and Instagram can be used effectively to
identify the satisfiers and the dissatisfies of the tourism industry. 8: The
paper is very much related to the selected topic of the research and will be
2

BBA 3004 Annotated bibliography template
helping to play a significant role in providing extra information about the
topic.
Cobos, L., Mejia, C., Ozturk, A., & Wang, Y. (2016). A
technology adoption and implementation process in an
independent hotel chain. International Journal Of
Hospitality Management, 57, 93-105. doi:
10.1016/j.ijhm.2016.06.005
According to Cobos et al. (2016), the new technologies which are adapted to
the tourism industry should be implemented with the help of a well-planned
process. 2: The Safety, Security and Service of the clients of the tourism
industry can be improved significantly only if the incorporated technologies
are properly. Satisfaction of the guests of the tourism which is the most
important aspect of this industry can be improved significantly with the help
of the effective planning and the execution guidelines of the incorporated
technologies. 3: The paper aims to find an effective method by which a
technology can be properly incorporated into the hospitality industry. The
authors of this resource have taken data from different types of secondary
data sources. 4: The paper provides in-depth knowledge about the Radio
Frequency Identification (RFI) technology, Electronic Locking Systems (ELS)
and the impact of the effective leadership qualities for the integration of a
technology in the hospitality. 5: The paper is very much useful to understand
how a technology should be incorporated into a working environment. It will
also be helping to contribute to the research. 6: The main limitations
associated with this paper is that it doo not discusses the issues which are
generally faced while incorporating a technology in the hospitality industry.
7: Based on the selected resource it can be said that the implementation
process is the key to success in the hospitality industry. 8: The paper is very
much related to the selected topic and will be contributing to adding
additional information to the research.
O’Connor, P., & Murphy, J. (2004). Research on
information technology in the hospitality industry.
International Journal Of Hospitality Management, 23(5),
473-484. doi: 10.1016/j.ijhm.2004.10.002
1: As stated by O’Connor and Murphy (2004), information technology plays a
huge role in different aspects of the hospitality industry such as the
interactions of the customers with the stakeholders of the tourism industry.
2: Information technology plays a huge role in the growth and development
of the hospitality industry. There are different sectors in the hospitality
industry which can be positively affected by the integration of information
technology such as the distribution of the hotel pamphlets and social media
marketing strategies. 3: The resource aims to discuss the role of the
different types of information systems in the hospitality sector of the
3