Leadership Styles and Emotional Intelligence in Hotel and Hospitality Management

Running head: HOTEL AND HOSPITALITY MANAGEMENT
Hotel and Hospitality Management
Name of the Student:
Name of the University:
Author note:

1HOTEL AND HOSPITALITY MANAGEMENT
In this reflective blog entry, I shall discuss about the different leadership styles,
characteristics, emotional intelligence etc. that were covered in the module 4. It is to mention
that I work as Assistant General Manager (AGM) in Regent Park Resort of Bangladesh. In
this paper, I shall elaborate on what happened and the most interesting about my entire
experience in this organisation. I would further shed light on what I have learned throughout
my serving.
Leader has a very tough but important job. As an Assistant General Manager in the
Regent Park Resort I had many duties and one among them was to manage the day to day
operations of the organisation and to make sure that there is always valuable and positive
working environment present in the company for the staffs. To do so, I had to lead a team of
some unique individuals for following the organisational vision as well as to motivate them
for working collaboratively towards attaining a common goal. I am very people-focused and
this is clear from the leadership style that I followed. I have followed democratic style or
leadership where I invited my peers in taking part in the decision making process. I have
given everyone chances and opportunities to participate and exchange their ideas so that they
can showcase their specialities and improve the production. Emotional intelligence have
helped me a lot to operate my job role in emotionally intelligent manners for meeting the
need of the staffs. I have learnt that self-awareness, relationship management, empathy and
self-regulation are the core of the entire process. These four components are the pillars of
emotional intelligence, which is very important for any leader like me who have diverse job
role to possess. However, all these have also stressed me a lot sometimes. With effective stress
management tragedies like open and collaborative approaches and flexibility, I have cultivated a
productive, positive and stress free environment for me in the workplace.
From the module I have learned several concepts which I am going to focus on in
efforts for becoming more effective at my workplace. I have realised the prevalence of the