Report on Hotel and Hospitality Management

Running head: HOTEL AND HOSPITALITY MANAGEMENT
HOTEL AND HOSPITALITY MANAGEMENT
Name of the student
Name of the university
Author note

1HOTEL AND HOSPITALITY MANAGEMENT
Executive summary
The report aims at understanding the duties and the responsibilities of the manager in
undertaking the progress of the organization. The steps taken by the manager in order to achieve
the common goals of the organization is being stated in this report. The main purpose of
undertaking this analysis is to determine the functions of the manager and the effects of the
functions accordingly on the guest experience and the organizational progress.

2HOTEL AND HOSPITALITY MANAGEMENT
Table of Contents
Introduction to the job role..............................................................................................................3
Key responsibilities.........................................................................................................................3
Impact of the job role on the guest’s experience.............................................................................5
The impacts of the job role on the organization..............................................................................6
Conclusion.......................................................................................................................................7
References........................................................................................................................................8
Appendix........................................................................................................................................10

3HOTEL AND HOSPITALITY MANAGEMENT
Introduction to the job role
The services that are being provided by the hospitality industry is based on the quality of
the services and client retention. Therefore, the services are required to be monitored in order to
retain the client satisfaction. Moreover, the integration of the departments are required to be
undertaken in order to stimulate the best services that are being offered to the clients. Therefore,
a manager is appointed in an organization to monitor over the issues faced by the clients and the
employees and resolve the issues for the smooth functioning of the organization. The manager
looks after the internal and the external affairs of the organization and helps in keeping up with
the expectations of the clients (Refer to the image in appendix). The interactions undertaken by
the manager helps in the understanding of the modifications that the organization is required to
undertake in order to improve the services that are being provided to the clients.
(Grissemann, Plank and Brunner-Sperdin 2013)
1 Key responsibilities
The key responsibilities of the manager are client oriented. The responsibilities and the
job role of the manager help the organization in bringing the significant changes in the
organizational structure and the services provided by the organization. The manager attends to
the requirements of the clients. Finally, the manager enumerates the steps and strategies in order
to satisfy the needs of the consumers (Bharwani and Butt 2012). The manager of the organization
manages the stakeholders of the organization. The major functions of the manager are being
discussed in this section of the analysis. It helps in understanding the job role of the manager and
the manner in which the functions of the manager help in the expansion of the business.