Contemporary Hotel and Tourism Issues

This assignment covers the destination of New York in order to elaborate the tourist market potential, transport development, accommodation development, crisis and risk management, and the influence of social media on the tourism industry of New York. It discusses the impact of tourism on the economy, the role of transport in tourism, the development of accommodation, crisis and risk management practices, the influence of social media, and the development of visitor experiences in New York City.

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Contemporary Hotel and Tourism Issues

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Contents
Introduction......................................................................................................................................3
Contemporary tourism and accommodation issues.........................................................................3
Tourist market potential...................................................................................................................3
Influences of Contemporary Transport Development.................................................................4
Accommodation development.........................................................................................................5
Crisis and risk management.............................................................................................................7
Social media influence.....................................................................................................................7
Visitor experience development......................................................................................................8
Conclusion.......................................................................................................................................8
References........................................................................................................................................9

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Introduction
The travel and tourism sector is one of the well-known sections that have embarked on the
amendments at very huge scale. It is apparent that these factors put its huge influence at the
operation of the business of travel and tour companies. Tourism is travel for business and leisure
purpose and the tourist can be elaborated as the individuals who travel from one place to another
for the aim of developing services provided for such movement. There are various factors such
as political, economical, social, and technological that impact over the tourism industry. This
assignment covers the destination of New York in order to elaborate the tourist market potential,
transport development, accommodation development, crisis and risk management, and the
influence of social media on the tourism industry of NewYork. There are various places in the
city which considered by tourist to visit for a fun (Kunwar, 2015). It has alluring destinations like
Central Park, Empire State Building, The Metropolitan Museum of Art, Central Park, High Line,
Time Square and Brooklyn Bridge. The foreign tourists long for a meeting with New York along
with love to visit each and every corner of such huge city.

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Source: https://www.newportjets.com/jet-charter-destination-new-york-city-the-worlds-
financial-capital/
Contemporary tourism and accommodation issues
Tourist market potential
It has been analysed that New York has swelled from 33 million to nearly 63 million visitors,
with determination flows throughout the economy of the city. The tourism industry of New York
has risen to become of the top employment drivers (Boniface, Cooper and Cooper, 2016).
Psychographic segmentation is being chosen for this factor as it has been found that the full
impact of tourism on economy of New York is best seen through its reach. There are many new
Yorkers understand that tourism industry leads to development of the job at theme restaurants
such as Shrimp Co., Bubbba Gump and many attractions places such as Madame Tusauds wax
museum. But it is seen that this report describes that tourism is liable for a noteworthy part of the
job creation in number of fast growing cities, such as bars and restaurants that included 142,000
jobs. For instance, there are number of jobs in bars and restaurants have increased over the past
two decades, which become the reason of amplifying 91% since 2000 (Kennedy, 2015). This
become the major reason behind healthy share of this development which is considerable to
increase population and amplifying incomes, the analysis represents that half of attainment could
trunk from the demand of tourist. International as well as domestic tourists are liable for 24% of
all sales of drinking and restaurant places of New York City. It has been analyzed that Visa
credit card transactions made by people coming from outside area of New York City.

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Source: https://nycfuture.org/research/destination-new-york
The role of the tourists is huge in the contribution of the development of the retail sector of the
city, which has included nearly 71,000 jobs. Therefore, New York is being famous city and
especially famous for one of the wonders of the world for statue of liberty, visitors visit to this
city in order to increase their experience regarding travelling and fun. It represents that New
York has a great market potential for the tourism industry as it contributes in increasing job for
localise people (Dwyer, 2018).
Influences of Contemporary Transport Development
The growth of the facilities of transport has significant role in the tourism industry as they
contribute in increasing the rate of tourists in the country. There are many factors that become
the reason of advancement in the transportation that has made possible amendments in the term
of living and the process in which societies are developed which put huge impact over the
development of civilizations. The responsibility of the tourism sector is huge in meeting travel
requirements of people and transport need of goods (Martens, Feldesz and Merten, 2016). This
kind of activity changes the way of living of people and in a large city, people travel daily for
shopping, work and social reasons.

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It has been found that the system of the transportation of New York City is considered as the
complex infrastructural systems. It is the most populous city of United States that entails one of
the tramway. However, there is a huge system of transportation that enables people to visit from
one place to another with easy manner.
Due to populous city of United States, the pollution is increased in New York that put negative
impact over the growth of the tourism industry. The bad smell of truck tire out and the sight of
smoke impressive rising up from rooftops are all common experiences. Air pollution can be the
hazardous situation for many tourists such as lung cancer, asthma and heart disease. It has been
analyzed that New York City recently marked for 2,700 premature deaths due to lack of ozone in
the air (Hinsdale, 2016). High traffic and truck volume, the facilities of the industry and older
heating systems can donate to amplified levels of air pollution in insolvent neighbourhoods.
There are other environmental factors as a well in the city such as poor building maintenance can
also be the reason of asthma for many people.
In the context of aviation industry, it has been found that people refuse to prefer John F.
Kennedy Airport (JFK) airport due to less facilities and high rate of delaying and cancellation of
flights (Rabinowitz, 2018). This sort of activity destroys the plan of many tourists that is why the
rate of tourism got decreased as the tourists did not get right facilities from there.
Accommodation development
The role of the accommodation has significant role in the tourism and hospitality industry.
Tourist searches the facilities of the accommodation where they can stay and can able to enjoy
their holiday. It developed a huge impression the visitors to come again or not on the same
place. There are a plenty of hotels in New York that offers various facilities to its customer

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regarding accommodation. First priority of every tourist is to have a better place for
accommodation so that they could not face any issues further in their travelling plan. The hotel
industry of New York has experienced a decade of firm development, determined by amplify in
tourism. The number of tourists in 2014 was around 227.5 million and it has increased every year
(Cornelissen, 2017). To accommodate the developed demand, more than 45,000 rooms were
included across the state between 2006 and 2015. The plan of New York City is to add more
another 26,000 rooms by the end of 2019 (Yal, Nouri and Shukuhian, 2018). The increased
numbers of rooms in the hotel become the reason of increased job in the city. In the context of
the hotel market, New York City is the third largest hotel market in the country.
Source: https://www.osc.state.ny.us/osdc/hotel_industry_nyc_rpt2_2017.pdf
The services of New York Hotel are outstanding as they make feel more comfortable tourist at
their place so that they can enjoy their trip in more energetic way. They offer the service of
online check-in with showing the exact condition of the rooms and hotel through mobile
applications that enforce visitors to visit such place at huge level (Radojevic, Stanisic and Stanic,
2015). Furthermore, the hotels also offer other kinds of facilities to their foreign clients or
customers that make them satisfied.

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Source: https://www.osc.state.ny.us/osdc/hotel_industry_nyc_rpt2_2017.pdf
Above images shows that the level of received taxes by New York City from the hotel industry
that depicts that the occupancy of the hotel room tax developed $560 million in fiscal year that
amplify by 87% over 10 year period. The collection of tax accumulates from $0.50 to $2.00 on
the basis of daily room rate and there is additional tax rate as well which percentage are 5.875.
there are number of famous hotels in New York such as Mandarin Oriental New York, Four
Seasons Hotel New York, he Mark New York, The Whitby Hotel, The Beekman, Thompson
hotel and many more that provide a classy services to their customers so that they can get huge
attraction form the hotel industry as well. However, the cost of such hotels is high which is not
friendly with all kinds of people with their budget (Roberts, Hall and Morag, 2017).
Crisis and risk management
The risk management and crisis management put impact over the number of tourist in an
efficient manner. The development and planning of the tourism should be in the spirit of the
sustainable development in being cross sector along with the incorporated that entail various
agencies of government, the private corporations that facilitate in giving for the huge possible
advantages. Furthermore, there should be incorporated environment and social planning to

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connect with the existing uses, a process of life along with consideration of the environment.
New York has adopted a sustainable tourism practices at upper level which amplify the demand
of their destinations in the view of the tourist (Ponnapureddy, Priskin, Ohnmacht, Vinzenz and
Wirth, 2017). It is not easy task for New York City to become a sustainable big city in the
world. The main motive of the city is to increase greenery for which more than $340 million
invested in the park of the city and 620,000 trees and more than 5 million flower planted. The
city takes initiative to start program of NYC Clean and the Retrofit Accelerator that facilitated
continuously in bringing improvement in the environment and the health of neighbourhoods.
In the context of reducing the impact of pollution and carbon increment, the city has started a
voluntary leadership initiative. The carbon challenge participants have moved forcefully to cut
their energy emission and use (NYC, 2019). It has been found that around 21 participants have
attained their target in reducing the impact of carbon emission and number of hospitals and
commercial offices have enlarged their commitment to a 50% or more than its reduction by 2025
(Mowforth and Munt, 2015).
Social media influence
The social media has a huge attracting power in attracting the tourist. Tourism is major factor for
the foreign exchange earners along with contributors towards the economy of the country. The
New York’s government has taken various initiatives to develop their country to increase the
tourist. As it has been discussed that there is a one of the Seven Wonders of the World in New
York and for which the government of the country contributes in increasing the promotion of the
city so that the tourism can increase appropriately. The social media helps economy of the city to
increase the number of visitors (Han and Hyun, 2015.). It has been acknowledged by the city that

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the visitors need proper accommodation, luxury transportation services, proper transportation,
dining and site seeing facilities. It has been found that the travel and tourism industry of New
York is identified as a leader in providing authentic visitor experiences providing in the success
of economic success for the business of New York.
Visitor experience development
The role of the experience of the visitors has significant in increasing the development of the
tourism industry. There are number of places for visiting in New York which become the major
reason of increasing the experience of the customers towards the attraction of thedestination. The
experience of visitors is divided into two parts which are explained in below points:
Educational experiences
New York has number of museum and statue of liberty which is the sign of integrity. There is a
gargantuan 305ft Gallic-designed sculpture which is one of the major identified icons. Most of
the visitors visit this place to know more about the statue of liberty.
Technology experiences
The visitor can experience latest technology over there, as there is a system of watching
computer choreography at Grand Central Terminal. Along with that there is a largest hall in the
form of the Opera House that is most attractive place due to its dramatic arched entrance. It is
just the way of showing adaption of the latest technology by the city that enhances the rate of
visitors in the city.

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Conclusion
It can be concluded from above discussion that the role of the tourism industry has significant
role in the development of the country. New York is one of the city of United States that increase
the attraction of number of tourists towards the city. It has been found through above analysis
that the economy of the country can increased significantly with growing rate of the tourists. The
market potential of the country is high due to number of visitors in the city. Furthermore, it has
been found that due to increased number of population, air pollution has increased in the city
which is decreasing by the city by implementing various plans. The discussion has been made on
transportation and accommodation development in New York City. Along with the discussion
has been made on the crisis and risk management of tourism in New York City in which it has
been found that various initiatives has been taken by the city to make sustainable tourism. Hence,
New York has taken plentiful steps in endorsing their visiting the attractions by engaging on
handling the risk as well as crises tackled by them but sill they gap at number of points that
affected entire tourism industry. It has been found that due to extreme taxation in the aviation
and hotel, forces travellers to travel other countries. The planning of trip is dependent on
accommodations services of the hotel and high cost hotels disturb the budget of the visitors that
amplify the overall cost of the visitors. It opposes the tourist to expend the amount in the tourism
industry because of the shaking in their budget. Consequently, the development in
accommodation has put negative and positive impact over the tourism industry.

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References
Boniface, B., Cooper, R. and Cooper, C. (2016) Worldwide destinations: The geography of
travel and tourism. London: Routledge.
Cornelissen, S., 2017. The global tourism system: Governance, development and lessons from
South Africa. Routledge.
Dwyer, L. (2018) Tourism Development in the Blue Economy. The Blue Economy Handbook of
the Indian Ocean Region, p.299.
Han, H. and Hyun, S.S., 2015. Customer retention in the medical tourism industry: Impact of
quality, satisfaction, trust, and price reasonableness. Tourism Management, 46, pp.20-29.
Hinsdale, J. 2016. By the Numbers: Air Quality and Pollution in New York City. Available
[online] https://blogs.ei.columbia.edu/2016/06/06/air-quality-pollution-new-york-city/Accessed
on 9th Feb 2019.
Kennedy, L. (2015) The politics and changing paradigm of megaproject development in
metropolitan cities. Habitat International, 45, pp.163-168.
Kunwar, R.R. (2015) Tourism Crisis and Disaster Management. The Gaze: Journal of Tourism
and Hospitality, 7, pp.1-36.
Martens, H.M., Feldesz, K. and Merten, P. (2016) Crisis Management in Tourism–A Literature
Based Approach on the Proactive Prediction of a Crisis and the Implementation of Prevention
Measures. Athens Journal of Tourism, 3(2), pp.89-101.

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Mowforth, M. and Munt, I., 2015. Tourism and sustainability: Development, globalisation and
new tourism in the third world. Routledge.
NYC, 2019.The New York City Carbon ChallengeAvailable [online]
https://www1.nyc.gov/html/gbee/html/challenge/nyc-carbon-challenge.shtml Accessed on 9th
Feb 2019.
Ponnapureddy, S., Priskin, J., Ohnmacht, T., Vinzenz, F. and Wirth, W., 2017. The influence of
trust perceptions on German tourists’ intention to book a sustainable hotel: A new approach to
analysing marketing information. Journal of Sustainable Tourism, 25(7), pp.970-988.
Rabinowitz, J. 2018. Why travelers should never use New York City airports like JFK in bad
weather. Available [online] https://www.nbcnews.com/think/opinion/why-travelers-should-
never-use-new-york-city-airports-jfk-ncna836711 Accessed on 9th Feb 2019.
Radojevic, T., Stanisic, N. and Stanic, N., 2015.Ensuring positive feedback: Factors that
influence customer satisfaction in the contemporary hospitality industry. Tourism
Management, 51, pp.13-21.
Roberts, L., Hall, D. and Morag, M., 2017. New directions in rural tourism.Routledge.
Thomas, P. 2017. The Hotel Industry in New York City. Available [online]
https://www.osc.state.ny.us/osdc/hotel_industry_nyc_rpt2_2017.pdf Accessed on 9th Feb 2019.
Yal, M., Nouri, A. and Shukuhian, H. (2018) An Analysis of Travel Experience Satisfaction: A
Comparison between Domestic and International Tourists. Account and Financial Management
Journal, 3(09), pp.1721-1727.

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