Hotel Chain Recruitment for Skills

HOTEL CHAIN RECRUITMENT
FOR SKILLS

Table of Contents
INTRODUCTION................................................................................................................................3
TASK1..................................................................................................................................................3
1. Different types of business in hospitality industry and diverse products they offer....................3
2. Contribution of hospitality industry to local, national and international economies...................4
3. Evaluation of global growth and influence of licensing and franchising agreements and its
contribution to economic growth.....................................................................................................4
TASK2..................................................................................................................................................5
1. Operational and Functional departments within organisation....................................................5
2. Different employment roles in operational department of hospitality industry...........................6
3. Review of skill gaps and shortages..............................................................................................7
4. Solution of skill gaps impacting hospitality business..................................................................7
CONCLUSION....................................................................................................................................8
References............................................................................................................................................9

INTRODUCTION
Hospitality industry posses variety of factors that influences its functioning in different
sectors of an organisation (Lloyd, Warhurst and Dutton, 2013). It is important in overseeing the
administrative work of hotel, resorts etc. which represents the type of experience that tourist or
customers can enjoy at particular hotel. Organisation undertaken here is Ramada. It is a
multinational hotel chain founded in 1953. Further more, in this report, different types of business
within hospitality industry and diverse products and services offered are discussed, range of
operational and functional departments and its contribution to local , national and international
economies are elaborated. Also, investigation on different operation roles and lack of skills and
skills needed in Ramada is explained.
TASK1
1. Different types of business in hospitality industry and diverse products they offer.
Hospitality industry applies to any company that deals with customer satisfaction and is
focussed on meeting leisurely needs. It deals in businesses relating to food and beverages, travel
and tourism, lodging, recreation, etc.
Food and beverages : This is one of the largest segment of hospitality industry. It comprises
of meals, snacks and beverages (Bailly and Léné, 2012). It is basically the industry which provides
or prepares food for their customers. Ramada can have restaurants, bakery, coffee shops and bars
for their customers. It will enhance the customer by providing excellent food and first class service.
Travel and tourism : It provides services of transportation like flights, trains, cabs, etc.
Ramada can provide above services to their clients so that so that customers can reach their desired
destination, travel and go back.
Lodging: It means accommodation to stay at some place for limited time. It provides
services of hotels, hostels etc. Customer service is critical in providing these services. Ramada
offers accommodation services which include reservation, suits, public dinning, banquet facilities,
laundry, room services, etc.
Recreation : It refers to any activity that people do for relaxation of their mind and
enjoyment like movie theatre, amusement parks, etc. they are incredibly diverse because it depends
on mood of customers that what kind of relaxation or enjoyment they want. Ramada can provide
services to their customers for relaxation like swimming pool, spa, gaming zones for kids, live
music , etc. Aim of this is to brush up person's mind.