Guaranteeing Service Quality in Hotel Industry: A Review of Literature
VerifiedAI Summary
This review of literature details about the theme of guaranteeing service quality in the environment. The hotel industry is itself a service industry that works on the philosophy of customer satisfaction in the environment. The review highlights the importance of service quality in the hotel industry and how it helps in attaining growth and competitive advantage in the external environment. The review also provides recommendations to the hotel industry to guarantee qualitative services to the customers in the environment.