Aide Memoire for Hotel Staff to Manage Guest Service Experience for International Visitors

HOTEL INTERNATIONAL
MANAGEMENT

Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Aide memoire for hotel staff to help manage guest service experience for international visitors
.....................................................................................................................................................3
Key cultural differences custom and behaviour in international countries.................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
International hotel management includes all the techniques which are involve in managing
and maintaining hospitality organization. The management skills are required in order to increase
the guest experience internationally. It will also help in creating positive attitude in mind of
customers which is necessary for growth of hotel industry internationally. Present report will lay
emphasis on various hotels situated in China, Hong Kong, Macau and Singapore. It will explain
the strategies adopted by hospitality organization working over there to enhance the guest
experience. Report will lay focus on Aide memoire for hotel staff to manage consumers. It will
also describe the differences in culture and custom behavior followed in international countries.
TASK
Aide memoire for hotel staff to help manage guest service experience for international visitors
In accordance with Ahmed, (2017) Aide memoire is a French word that basically means
aid memory. It can be a reminder or memorandum that can serve the purpose. It can be taken as
informal writing of message so that the laid objective and task can be fulfilled. A hotel that is
truly striving to build a “world-class” service culture will make every effort to develop service
standards that emphasize exceptional service for every customer. One of the key factors that
separate good service from truly exceptional service is consistency. The most essential criteria
for all international hotels to get success is to enhance their experience of consumer. Like for
example Grand Hyatt Singapore a five-star hotel in order to make travellers visit mesmerising
are involved in treating every individual visiting their hotel or restaurants as VIP. It has
supported them in creating a positive experience in mind of consumers. For making guests re-
visiting the place the hotel staff of Grand Hyatt Singapore is engaged in providing elevated and
high class services.
In the view point of Nwangene, Dibua and Edoko, (2019) Proper training has been
provided to hotel staff so that quality of service is being provided by them to guest. This will
assist hospitality organization in creating consumer loyalty. Hotel provides exquisite
architecture, most mesmerising interior, unique space for event and variety of continental food.
All these aspects are being managed by hotel staff so that when any traveller visits their hotel
they are satisfied with the services and also provides positive feedback to others. In order to
increase consumer experience Grand Hyatt Singapore is also involved in providing training to
waiters and even to chef about how to serve food, garnish and decorate it. This has assisted them