Mobile Application for Managing a Hotel - Digital Solution

Running head: DIGITAL SOLUTION 1
Digital Solution
Student’s Name
Institutional Affiliation
Name of the digital solution: Mobile Application for managing a hotel

DIGITAL SOLUTION 2
Reasons for the Introduction of this digital solution:
The primary reason as to why we decided to come up with this app for our Hotel is
because we want to be efficient and create loyalty for our clients.
The mobile application will give the business an opportunity to interact with customers in
real time with relevant information concerning the location along with other
demographics via user profiles (McNally, 2018).
A useful App implies happy and committed clients which lead to buying customers.
Market research indicates that clients usually perceive Companies are offering mobile
apps more positively than those who do not. In that case, the app can make our business
nourish and help us build a relationship with our customers. It will also help us promote
our brand apart from just promoting our products and services (McNally, 2018).
Legislation: For us to introduce the digital solution to the workplace, the Australian
legislation which has to be taken into account are as highlighted below:
Privacy Act 1998: This has to be considered since in the new app we will use personal
information from our customers such as the phone numbers, personal names, and emails
and therefore it’s essential for correct use, storage along with disclosure of that
information (McNally, 2018).
Australian Government Policy Framework for Consumer Protection in Electronic
Commerce:
It has to be taken because we need to be sure that the payment process between our
Applications is going to be correct, and also to be responsible for providing a safe and
efficient online environment for our customers.

DIGITAL SOLUTION 3
SPAM Act 2003: Even when we are going to have our customers information (phone
number), we are not allowed to send any message or emails with information about our
company, if they don’t let us do it (McNally, 2018).
Standard operating procedure
Features of the digital solution
Design features
Contains the main page where the customer can see the menu, accumulated points.
A drop-down menu that contains the locations where we find restaurants.
Another item where we can place the order.
An item that shows the characteristics of each type of food, finally we can find a history
of the orders placed, the points accumulated and the terms and conditions accompanied
by the privacy policies (McNally, 2018).
App functions
1. It allows the customer to see the points where we find the restaurants in the city
indicating the detailed details of the place (Tan, Lee, Lin & Ooi, 2017).
2. The customer can make the personalized order and select the location, time and day to
pick it up.
3. The application indicates which value you must pay when you make the transaction.
4. Allows the client to know the accumulated points that are generated when making each
purchase
5. Loyalty to customers
6. Contains easy navigation that anyone can use.
How it is relevant to this workplace: