Hotel Operations Management

Running Head: HOTEL OPERATIONS MANAGEMENT
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Hotel Operations Management
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HOTEL OPERATIONS MANAGEMENT
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Executive Summary
The report reflects on the Pullman and iBis Budget Accor hotels. They are one of the
major Accor hotel groups in the world. The hotels operate different on delivery of the services,
facilities used to provide the services, the rates of the rooms among other supplementary
services. The hotels have main operating structures that are characterized by management
contracts, franchise agreements, and ownership. They have a wide portfolio that covers about 26
different market hotel segments. In this report, the property portfolio evaluation and analysis of
the upper scale Accor Hotel will be done. In addition, the same will be done on the budget scale
Accor Hotel. In this report, the Pullman hotel is the Upper scale brand type and Ibis Budget hotel
is the budget scale Accor brand.
Introduction
The Accor hotels are the current group of hotels present in market segments. They
operate across the five continents. They have boosted the economy of the the countries that they
operate (Apostu, 2014, p.79). The Accor hotels are known for offering the guest with the best
treatments like no other hotel. These hotels are categorized into three different categories:
midscale, upscale and budget economy. They are comprised of the complimentary brands which
are recognized all over the world. They offer very quality services to customers. In the report, I
will focus on two hotels.
1: Pullman Hotel
This is one of today’s major world hotels. It is an upper scale hotel brand owned by the
AccorHotels. It has more than 117 hotels in Africa, Europe, Middle East Latina America as well
as the Asia Pacific (Capocchi, 2019 p. 191).

HOTEL OPERATIONS MANAGEMENT
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1.1 Provided facilities
Pullman hotel provides various facilities for the comfort of its customers. Unlike the ibis
Budget hotel, Pullman hotel provides the services that cater for international hotel standards. The
hotel has a special Artist playground. This facility is intended to add value to cultural events and
facilitate entertainment within the hotel. The ground is designed in such a way that the
permanent artist's playground is at the central part within the hotel. The hotel provides a business
playground facility. This is kind of a room that reflects the global nomad within the hotel (Lehto,
2014 p.255). It is a room in which guests are welcomed before they are given directions based on
what they need. This room acts as meeting ground, especially official meetings. It has junction
facilities which everyone enjoys the facilities based on their needs. The exercise areas within the
hotel include the gym room, table tennis section, swimming pools among others. The hotel offers
cosmetics, check in/out facilities.
1.2 Services available
Pullman hotel offers various services depending on the location of the hotel. The hotel
management team focuses on the culture of the people within which the hotel is located.
Considering that the hotel is located in different parts of the world it offers different services
depending culture of people within. The hotel offers entertainment services by welcoming many
artists who entertain their customers. In addition, the hotel offers other services such as cosmetic
and beauty services for potential customers. The amble environment services offered by the hotel
enable people to have their business and official meetings within the hotel. The massage therapy
services are offered by the hotel for the total satisfaction of the customers.
1.3 Room rates