Roles and Responsibilities of a Hotel Receptionist

HOTEL RECIPTIONST 1
Name
Course
Lecturer
Date

HOTEL RECIPTIONST 2
Key duties for a receptionist
As a receptionist at the new plaza hotel, I have the following roles to play
1. Checking in and out of all the visitors and workers in the hotel
2. Allocating accommodation rooms to al hotel guests
3. Offering Foreign currency exchange services to all our needful customers and hotel
guests in need of foreign currency
4. Receiving and adding phones in a professional and courteous way
5. Assist the hotel in some of the clerical tasks
6. Booking meeting for intending meeting holders in the hotel
7. Receive and the distribution of hotel mails
To whom am I supposed to report to
As a receptionist in new plaza hotel, my immediate boss is the front office supervisor or
manager, in case of any issue or concern, I am supposed to report to them.
Hierarchy of roles in new hotel plaza
director
general
manager
revenue
manager
front office
manager
guests
relations
senior
reciptionist
night
manager

HOTEL RECIPTIONST 3
Roles and responsibilities
Director
 Approval all plans for the hotel
 Administrative tasks
General manager
 Hiring staff
 Motivation of the employees within the hotel
 Ensures a smooth functioning of every department and budgeting
Revenue manager
 Salary and wage allocation
 Helps in budget preparation
Front office manager
 Directing and coordinating all the activities within the front office departments
 He or she acts the link between all the employees in the front office and the overall
management
 He is responsible for most of the hiring and training of the front office employee
 Evaluation of duty performance of every front office worker
Night manager
 Responsible for all managerial roles in the front office but during night shifts