Introduction of Housekeeping PDF

HOUSEKEEPING
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HOUSEKEEPING
JAY PANDYA

HOUSEKEEPING
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Index
1. Introduction of Housekeeping .................................................................................. 2
2. Importance of Housekeeping .................................................................................. 2
3. Function & Responsibilites of Housekeeping .............................................. 3
4. Organizational Chart of Housekeeping Department .......................... 4
5. Process for Cleaning the Check-In Room ..................................................... 7
6. Conclusion ................................................................................................................................ 10
7. References .................................................................................................................................. 10

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Introduction
Housekeeping may be defined as ‘provision of a clean, comfortable, safe
and aesthetically appealing environment’.
The housekeeping Department in a hotel is responsible for the cleanliness,
maintenance & aesthetic upkeep of hotel. The housekeeping department
takes pride in keeping the hotel clean and comfortable. The room sale is
dependent on, apart from the several other things, the quality of room
décor, room facilities, cleanliness of room and how safe it is. Good
housekeeping is an invisible service, in that guests only really take notice
of it when your team fails to deliver the expected standards of cleanliness.
Importance of Housekeeping
• Housekeeping is the backbone of the Hotel.
• Housekeeping department is 24 x 7 x 365 operation,
• Housekeeping is an ancillary department that contributes in a big
way towards the overall reputations of a property.
• It stacks the needed linen to make up all the beds in hotel, the huge
amount of bathroom supplies, guest room supplies etc.
• Housekeeping department also deals with the cleaning equipment
and cleaning agents with the right cleaning procedures for the
maintenance of the hotel property

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Functions & Responsibilites
• Achieve the maximum possible efficiency in ensuring the care and
comfort of guests and in smooth running of the department.
• Co-ordinate with front office department for efficient sale of rooms.
• Provide linen in rooms, restaurants, banquets halls, conference venues,
health clubs and so on moreover provide uniforms for all staff and
adequate inventories for the same and maintain floral decorations
and maintain landscape areas of hotel.
• Coordinate with the purchase department for the procurement of
guests supplies, cleaning agents, equipment’s fabrics, carpets, and
other items used in hotel.
• Cater to the laundering requirements of the hotel linen, staff uniforms
and guest clothing.
• Ensure updations of records, form, formats and systematic operation
and for auditing purposes.
• Deale with lost and found articles.
• Establish a good working relationship with other department.
• Keep the general manager or administrator informed of all matters
requiring attention.
• Ensure that safety and security regulations are made known to all
staffs and department.