Analyzing Housekeeping Roles and Departmental Interrelationships

This report provides a comprehensive analysis of managing accommodation services, focusing on the housekeeping department within Travelodge UK. It begins by outlining the key roles within the housekeeping department, including executive, manager, guest room attendants, and laundry attendants, detailing their responsibilities and importance. The report then emphasizes the significance of forecasting linen stock and guest supplies, explaining how accurate forecasting contributes to customer satisfaction, improved supplier relationships, and reduced stockouts. Furthermore, the report examines the crucial interrelationships between the housekeeping department and other key departments such as front office, food and beverage, human resources, purchase, security, maintenance, and laundry, highlighting how these interconnections are vital for providing quality services and ensuring smooth operations within the hospitality environment. The study also discusses the importance of scheduling maintenance to minimize guest disruptions and the overall importance of security within the organization. The report concludes by summarizing the key findings and emphasizing the significance of the housekeeping department in ensuring the success of accommodation services.

Managing Accommodation
Services

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 3.................................................................................................................................................1
P6 Reviewing the key roles found within the housekeeping department in a selected
organization.................................................................................................................................1
P7 Assessing the importance of forecasting linen stock and other guest supplies to ensure
sufficient supply to meet demands..............................................................................................3
P8 Importance of interrelationships between housekeeping and other key departments within a
selected organization to provide quality provision and services.................................................4
LO 4.................................................................................................................................................6
P9 Examine the importance of scheduling maintenance or repair work to minimize disruption
to guests.......................................................................................................................................6
P10. Discussing the importance of security within a selected organization..............................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Hospitality management involves the process of overseeing administrative task of a hotel
or resort. The hotel staff member is responsible to ensure the welcoming and makes the guest
feel like home. However, the present study will be base on the services provided by the hotels.
Furthermore, In this report will helps to discuss the key roles found within the housekeeping
department also explains the importance of forecasting linen stock and other guest supplies to
ensure sufficient supply to meet those customers demand. The focus of the study is to describe
the importance of interrelationship between housekeeping and other key department within an
organization to conduct this study further, researcher has been chosen Travelodge UK which is a
private company operating in the hotels and hospitality industry throughout the United Kingdom.
Therefore, at the end of the segment the report will examine the role of scheduling maintenance
in order to eliminate the interruption to guests. Also, it will make justify or clear the importance
of security within the hospitality industry.
LO 3
Reviewing the key roles found within the housekeeping department in a selected organization.
Organizational chart or structure helps to understand the chain of command from top
down to the rank and file (Lambl and et.al., 2019). Each role within the hospitality sector has
their different roles and responsibilities. There are given some key roles of housekeeping
department exist in Travelodge.
Executive Level
An executive housekeeper who oversees every department managers are responsible for
specific areas of a hotel. For example, the executive housekeeper needs to report or give their all
information to general manager. Executive housekeeper checking and overlook on inventory
supplies, ensure the availability of hotel rooms, housekeeping budget, reviewing the
housekeeping activities (Chase, 2019).
Role : To take follow up the activities running in the housekeeping department. Executive level
of people can take the position of supervisor or manager by performing productive work within
the organization.
Responsibilities
 Ensure is the proper work done by the staff members in Travelodge.
 Ensure the availability of stock within housekeeping department.
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 Taking care of guests and accomplish their request (Lambl and et.al., 2019).
 Reviewing the budget plan.
Manager Level
Housekeeping supervisors are always responsible for management like ensure the fulfilment of
raw material needs, working performance of employees, availability of technology etc. For
example Housekeeping supervisors are responsible to ensure the proper functioning levels,
coordinating schedules for staff, hiring employees, performing other duties (Jose and et.al.,
2019).
Role : Role of manager is to develop the new plans for housekeeping and hiring new peoples for
the department (Chase, 2019).
Responsibilities :
 Fulfilling the requirements of housekeeping staff.
 Coordinating the activities with the other departments in Travelodge.
 Purchasing new raw material and fulfilling the requirement.
 Hiring new employees and staff members within the Travelodge.
Guest Room Attendants
Room attendants are the another role player in Travelodge. The role & responsibility of
Room Attendants is to ensure the occupied and vacant room for the upcoming guests. Give
information to other staff cleanliness of room within a less than 30 minutes. It makes the
business more challenging and difficult to make the system properly (Cassidy, 2017). The other
responsibility of Room attendant is making bed, changing towels, restocking toiletries etc.
Role : The role of Guest Room Attendants is to ensure the cleanliness in the rooms of hotels. In
order to get higher role within the organization individual require to perform some more creative
work to get the higher appreciation within Travelodge.
Responsibilities :
 Guest Room Attendant is responsible to change linens, clean bathrooms, making bed,
attend the guest phone calls and provide whatever they want.
 They also responsible for changing bulbs, remote control, batteries and stationary etc.
 Guest room Attendant also need to manage all damages or malfunction happened within
the Travelodge (Simón, Narangajavana and Llorente, 2016).
Laundry Attendants
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In the hospitality industry an efficient laundry system is one to keep maintaining good
operations. Laundry room attendants are responsible for cleaning the robes, towels, napkins,
tablecloths, employee uniforms and ensuring these items are ironed and folded for restocking
(Simón, Narangajavana and Llorente, 2016).
Role : The role of laundry attendants is to washing, cleaning, drying machinery etc. In order to
enhance the scope of the Travelodge. These laundry attendants should need to perform harder
work to get the position of housekeeping supervisor.
Responsibilities :
 Clean washers and fryers after every wash.
 Provide laundry services that makes the business organization and growth with the
different challenges (Miricho and Adedipe, 2018).
 Ensure the chemicals are used and stored in solid bags and disposed of correctly.
Assessing the importance of forecasting linen stock and other guest supplies to ensure sufficient
supply to meet demands.
Forecasting of supplies is the important measures that needs to be conduct accordingly. In
other words, forecasting is the essential tool that helps to calculate the future requirement. This
can help to measure the different opportunity to prevent the future risk. To maintain the proper
inventory or stock within the organization can help to meet the needs of the customer. Demand
forecasting basically helps to allow management to work in a better way for example : Higher
demand of work can helpful to motivate employees to perform more excellent work for its
clients. To forecast the Hotel linen stock which is the part of the housekeeping department.
Forecasting to hotel linen helps to maintained correct stock, properly stocked material (Miricho
and Adedipe, 2018).
The main purpose of stocktaking is to calculate the amount of stock is required to
maintain the stock (Chibili, 2017).
Importance of demand forecasting
Increasing customer satisfaction: Forecasting supplies can helpful to satisfy the needs
of customers by providing the needful services or products they want from Travelodge. By the
help of forecasting tool, travelogue can easily meet out the expectations. For example : Higher
demand can fluctuate the company reputation and its quality. In order to that company
maintained its customer satisfaction for increasing the demand forecast in the future.
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Improvise the suppliers relations: forecasting process keep maintained the proper
planning about raw material that facilitates the purchasing manager to purchase material on
timely basis.
Decreasing inventory Stock outs : Forecasting lisen stock is necessary for Travelodge
through they can get the benefits of low stock outs. Through forecasting manager automatically
get to know the availability of stock in the housekeeping. The requirement of stocks is cleaning
stuff, guests supplies in order to maintain the requirements of housekeeping within the
organization (Siliverstovs, 2017).
Forecasting demand and coordinating activities : forecasting demand is the best
process to better understand the growth and results to understand the better activity and perform
the long-lasting activities and goals. Many of the hospitality organization using sophisticated
software to calculate the forecasting tool to better understand the future results and goals.
However, the understanding level between the goals is also very much understand. It helps to
forecast the supply chain by using techniques. This can help Travelodge to measure the
seasonality demand and supply requirement.
Lowering safety and stock requirement : the foremost importance of forecasting
demand is to calculate the future required stock within the organization to meet out the customer
on the basis of occupancy level in the hotel. It helps to increase production request to
manufacture operation. Further apart, this system also required to be more effective that helps in
planning for new product development for travelogue (Pitt and et.al., 2016). It helps to planning
the better understanding growth to make the better understand the results to grow better customer
satisfaction and growth.
Importance of interrelationships between housekeeping and other key departments within a
selected organization to provide quality provision and services.
Housekeeping department of the Hospitality organization is the centre wheel for the
Travelodge (Tsai, Wu and Chou, 2018). All the other department connects directly or directly
with all major departments of hotel. Interrelationship within Housekeeping department with the
other department is very much important to be very much necessary and required to maintain the
proper work culture.
Housekeeping interrelationship with Front-office
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The direct or indirect relationship between housekeeping and front office department is
very much be very much required. The reason behind that, housekeeping ensures the room
facilities and on the other side, front office department of travelogue give the room to guests
after the room is cleaned without taking feedback from the better services and growth. This task
is required to be very much essential and leading to develop the better goals and services to end
consumers. Front office also must have connected with the all other departments that makes the
all system systematic and properly (Pandey, Zuo and Moghaddass, 2016).
Housekeeping interrelationship with Food and Beverages
The restaurant banquet and other F/B outlets requires to be more effective for the
customers that fulfils the needs of clients. Food and beverages department interconnected with
housekeeping staff in order to maintain the clean tablecloths, napkins and other things must also
be specific and leading. This is the reason why housekeeping department is necessary for Food
and beverages industry. Housekeeping department also need to connect with F&B to maintain
the clean hygienic environment (Ihsan and Alshibani, 2018). This is how Travelodge can easily
meet the needs of customers, and also makes the business organization more successful.
Housekeeping interrelationship with Human Resource
The interconnection between of these two department Housekeeping and HR is necessary
to share the information for new requirement of employee staff. Interconnectivity between two
department is necessary to gathered information for promotion, confirmation and other facilities.
By maintaining the quality staff within the business can automatically gives the productive
outcomes and gain the customer satisfaction growth (Chibili, 2017).
Housekeeping interrelationship with Purchase
Purchase department of Travelodge helps housekeeping department in purchasing some
required items in housekeeping such as guest, supplies, raw material, furniture, beddings, mats
etc (Cró and Martins, 2017). This is also very much required to be more productive and energetic
kind of material and effective performance.
Housekeeping interrelationship with security
Security department ensure the guest security measures, on which hotel itself invest huge
amount on the security or privacy for the customers (Housekeeping Co-Ordination with Other
Department, 2018). Many of the times, customer take negative advantage of these services and
commit the wrong activities. So in such situation, housekeeping is the department who
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communicate these activities directly to the security agent to take some strict action against those
culprits.
Housekeeping interrelationship with maintenance department
Housekeeping department is responsible to ensure the proper maintenance of furniture
and take care of the property of Travelodge. For that, proper correlation between housekeeping
and main department is necessary to safe and secure the premises for the guests. In case of any
damages housekeeping department directly inform to the maintenance department (Siliverstovs,
2017).
Housekeeping interrelationship with laundry
Housekeeping department interconnect with laundry just to wash the dirty clothes and
deliver and fresh linens to the guest as well as the other department of hotels. Laundry
department timely supply the requirement to housekeeping to conduct the services into more
smother manner (Housekeeping Co-Ordination with Other Department. 2018).
On the basis of above justification, it has been analysed that how much housekeeping
department is essential for the hospitality industry that make sure the all activities and goals in an
proper manner. It motivates and secure the proper service level and also provide the quality
provisions properly. This makes the better services and growth that to make the decision-making
process to achieve those functional activities and goals (Pitt and et.al., 2016).
LO 4
Examine the importance of scheduling maintenance or repair work to minimize disruption to
guests.
Purpose of scheduling maintenance for repairing the items within the hospitality sector. This is
required to be more authenticated and developing that must be more understanding what actually
need to be improved (Rhee and Yang, 2015). In hospitality sector it is very difficult for the
owners to maintain the proper security measures. All such problems and systematic performance
is required to be more effective and challenging. Proper maintenance, prevent or limit property
damages. Also it helps to secure the happening of crime. Travelodge must have been more aware
and considered the things into more deeply manner. To proper maintained the work it is required
to be more authenticated and working into more successful manner. This helps to monitored and
maintained the integrity level among the encirclement to proper and effective manner.
There are given some parameters which is very much important to maintain maintenance
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Planning and Scheduling
Planning for proper maintenance is very much required to be more effective in order to
save the cost and give the better rate of return. This planning tool is required to analyse the new
change and which is also helps to measure the effective learning task for the future.
Planning and organizing is the important concern for the hospitality sector that also maximize
and important for the better satisfaction results in the future. In hospitality sector Travelodge
should need to focus on the health & safety precautions that must be considered by the managers.
Apart from that, planning also consider some new innovation that helpful for the organization
development. Somehow planning and setting the aims and objectives has to be preventative for
the company.
Reliability-Centered Maintenance.
Next process is to evaluate the failure part that needs to be repaired with some other ones.
Also, the next process is to communicate the other department to be more effective and
communicating the task accordingly. This centre evaluates the machines and their reasons of
failure (Pandey, Zuo and Moghaddass, 2016).
Communication with housekeeping department is also very essential to discuss the
further implementation and that can also helpful to minimizes the uncertainties in the future
because the housekeeping staff is one of the most important staff within the organization.
PM/PDM Programs
PM/PDM is the program or the process that provides the training to staff members to
make them understand the difference between preventative and predictive maintenance. This
level of activities can help to prevent the future miss happening results. All such process or
activity helps to reduce the customer dissatisfaction and disclose the better activity or
performance.
Importance of planning maintenance
Prevent machines or environment from disasters, it is very essential measure for the hospitality
sector to secure the health and safety. It is the responsibility of Travelodge to ensure the proper
functioning level of all machines and equipments present in the hotel. For all such activities,
maintenance technicians need to have access to a number of key details for each piece of
equipment including below:
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Enhance customer satisfaction : in order to prevent machines and failure devices, it
can help to motivate the confidence and faith among the staff as well as the upcoming customers.
Prevention hospitality premises from the risk or the failure of equipments (Ihsan and Alshibani,
2018). It the important process or Travelodge also need to be aware about the maintaining
process they need to conduct.
Maintenance of hospitality buildings is the complex process which required to more
authenticated and effective.
Increasing the availability of customer attraction : By maintaining the proper safe and
secure environment. It will direct given the positive impact on the customers and it helps to
gather the better attention from customer sides (Pandey, Zuo and Moghaddass, 2016).
Discussing the importance of security within a selected organization.
Running a hospitality business is a very difficult task in which they much need to ensure
the proper availability of security measures. Many of the activities Hotel manager need to ensure
which is very much important for the task. The most essential and risky task of Travelodge is
that to make sure the proper security activities to safe employees as well as customers. There are
many ways or reasons for which Travelogue need to adhere all safety and security measures of
for the company (Pandey, Zuo and Moghaddass, 2016).
Guest : Protect clients from security risk and also secure them against crime, violation,
abduction and any other kind of health hazards from outsiders.
Staff : In order to consider the staff members, it is required to secure them against the
system. Provides them insurance, provide them health schemes, provident funds etc. all such
measures needs to be more required and managing the working objectives accordingly.
Guest Luggages : Travelodge also must make sure that the luggage or baggage of
customers also be protected from hazards (Cró and Martins, 2017).
Hotel Equipments : Travelodge must need to ensure the other hotel equipments
maintenance just to protect the team as well as customers such as proper functioning of lift,
kitchen equipments, building, fittings etc.
Protection of raw material goods etc : This is the another activity or place that must be
checked while planning for securing the premises from risk. This also be very much essential to
be more defined and long-lasting work outcomes.
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To maintain the employee performance productivity : Proper security existence and
availability of all resources motivates staff members to perform the functions into more
productive manner. The reason behind that proper safety and secure environment makes
employees more trustworthy against the organization (Pandey, Zuo and Moghaddass, 2016).
Disaster control : Disaster control is the another beneficial outcome from proper
implementing the safe and secure environment. Such implications within the hospitality sector
allows to reduce the possibilities of negative influences.
Keeping the data secure : Proper safety implications can also very important to keep the
organization data secure and safe from thief's. However, the business has to implement the
proper functioning level of the organization to conduct the proper business function and effective
outcomes and growth. The systematic performance will helps to continue the growth of the
overall system and motivates the other challenges and growth with best developing manner.
To maintained the reputation in the market : Proper safety and security measures also
helps to maintained the reputation of the business or the hotel within the competitive advantage.
However, the reputation of hospitality sector is highly based on the service or security level what
they actually provided to their clients (Cró and Martins, 2017).
Protection of funds
 In terms of security in banking system, so that this must be access by the only one person
to each bank.
 Supervisor must need to conduct audit occasionally (Infante Moro, Martínez López and
Infante Moro, 2015).
 Hotel should need to adhere all such important kinds of laws and legal implications in
order to protect the business environment from the interference of government.
Monitoring suspicious behaviour : this is the another role or responsibility of security
department within the Travelodge to examine the suspicious behaviour of any client or
employees in order to harm the organization with some other purposes. This is the main role-play
by the security team to check on the behaviour of individual who entered into the Hotel
premises.
Training Staff on Fire : Travelodge security team should responsible to give training to other
employees for some uncertain situations like fire. Fire can happened within the hotels for that
employees should have to know how to protect themselves;lves and their guests.
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CONCLUSION
On the basis of above report it has been discussed that how accommodation services has
been managed and how to secure the hospitality environment from risk. However, the present
study has been discussed the role found in hospitality sector and also gathered information about
the interrelationship between housekeeping department with other departments. Study also
gathered information and justified the importance of working targets and responsibility to be
more challenging and grateful. Report explained the importance or requirement of scheduling
maintenance of work to minimize the disruptions. All such activities and information described
that how much hospitality sector required to be attentive and most essential to be more
productive interns of getting good feedback from customers.
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