Introduction to Housekeeping in Hospitality Management - Week 1
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Added on 2023/06/10
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This presentation provides an introduction to the housekeeping department in hospitality management, including the process of housekeeping, time management, communication, and interpersonal skills. It also includes a case study on housekeeping communication and references for further reading.
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Introduction to Housekeeping – Week1 Hospitality and Management : An Introduction to Housekeeping Name Student ID:
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Session Objectives •To teach the learners about the housekeeping department in hospitality management •To help learners identify the steps of housekeeping practices in hospitality management
What is Housekeeping •It is defined as “Housekeeping is thedepartmentthatis responsibleforthecleanliness andmaintenance,aesthetic upkeepofrooms,publicarea, back area and surroundings.“
What is Housekeeping? (Video)
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Process of Housekeeping •Cleaning and reporting any safety hazards to the homeowners or manager in charge. •The tasks include the vacuuming, sweeping, empting trash cans, dusting shelves, cleaning windows and mopping floors. •Changing lines, washing dishes and doing light ironing and laundry. •Interacting with customers is also the part of their process.
Time management in Housekeeping •It is important for keeping full stock of cleaning supplies. •Grouping similar tasks for faster results. •Being punctual on every days tasks. •Scheduling and delegating tasks.
Communication in Housekeeping •It requires excellent communication for being able to enhance the guests experiences that is show that they are listening to them. •Valuing their feedback and conveying clear messages. •Using simple devices for effective communication.
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Interpersonal skills in Housekeeping •Housekeepers often worked directly with the clients for being able to work with common interpersonal skills that are needed or the housekeepers including dependability, teamwork and responsibility. •Good house keepers are able to be obediently develop great zeal and passion on what they do. •A good housekeepers should always be reliable and dedicated enough to create an excellent job
Case Study on Housekeeping communication
Revision Housekeeping CommunicationInterpersonal skills Time management
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References •Ho, K.H. and Patrizi, A., 2021. Assessment of common housekeeping genes as reference for gene expression studies using RT-qPCR in mouse choroid plexus.Scientific reports.11(1). pp.1-15. •Navarro, A. and Martínez‐Murcia, A., 2018. Phylogenetic analyses of the genus Aeromonas based on housekeeping gene sequencing and its influence on systematics.Journal of applied microbiology.125(3). pp.622-631. •Panina, Y.,and et.al., 2018. Validation of common housekeeping genes as reference for qPCR gene expression analysis during iPS reprogramming process.Scientific reports.8(1). pp.1-8.