How Are Leaders And Managers In The Service Sector Responding To Managing Talent Across Different Age Profiles

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Hilton Hotels and Resorts is taken
which a global brand of full service
hotel located in more than 85
countries having about 586 hotels
that provide highly luxurious
hospitality facilities to its
customers. the staff of the company
plays an important role in building
brand image of company which
makes talent management
important in the organisation by
effective application of leadership
and managerial skills.
Management and leadership skills in service industry context
(Hilton hotels and Resorts)
With the changing technology and
changing scenario of business it is
important that the leadership and
management skills are changed in an
organisation which can help in monitoring
the staff members so that they can adapt to
the change. This can help in dealing
effectively with changing needs and wants
of customers so through innovation so that
high customer satisfaction can be gained
which is helpful in achieving a competitive
edge in market.
For effectively implementing
change in Hilton hotel so that
the staff members can adapt to
the change, various models can
be effectively applied like Kurt
Lewin’s model and ADPARK
so that changing needs of
customers can be met. In Kurt
Lewin’s model three stages are
followed which are unfreezing,
changing and refreezing while
implementation of change.
Kotter’s change model has
eight stages which help in
implementation of change in
the organisation effectively.
Introduction Compare and contrast
service sector change
management systems
Talent management
Importance of talent
management