how business operate

standard 2:2

Customer Service

TABLE OF CONTENTS
• Introduction
 Impacts of customer service on business success
 Benefits of customer profiling to business
 Analysing impacts of customer service on business success
 Analyzing of customer profiling for delivering targeted customer
service
• Conclusion

Impacts of customer service on business success
Customer service is considered as the key to success for business
organisations.
Every business focuses on providing best services to its customers in order
to satisfy them and earn their trust.
Effective customer services provided by company can help in gaining
brand image and reputation.
Thus, customer service leads to bring positive impact in form of success
for the business.

Benefits of customer profiling to business
 Customer profiling refers to way of creating a
portrait of the customers for making designs of
decisions that are concerning with the business
services.
 Customers are divided into groups into customers
who are sharing similar characteristics and every
group is given a representative with a picture,
name and description.

Analyzing impacts of customer service on
business success
Effective customer services leads to bring positive impacts and
benefits for the business organization.
Customers feel satisfied when they are treated with good products
and services and it also helps in building brand image and reputation.

 Customer profiling is a marketing tool or technique which is used by
business organisations for understanding their customers and it also
helps in making better business decisions.
 This decisions are in concerned with effective delivery of targeted
customer service.
Analysing of customer profiling for delivering targeted customer service

CONCLUSION
Business needs to follow various key employment legislation which
leads to impact business organisation.
These legislation also brings benefit to both employees and employer.
Customer service also leads to bring great impacts on the business
success.

REFERENCES
 Reid, W., 2018. The meaning of company accounts. Routledge.
 Ruch, W. and et.al., 2018. Team roles: Their relationships to character
strengths and job satisfaction. The Journal of Positive Psychology. 13(2).
pp.190-199.

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