Operations Management and Business Success

The provided document is a detailed report on the significance of operations management in achieving business success. It highlights various positive and negative benefits associated with customer services, emphasizing the importance of managing all activities related to consumers effectively to enhance buyer satisfaction in positive ways. The report also discusses the corporate social responsibility activities of Atwima Kwawoman Rural Bank Limited and its impact on the communities it operates, as well as business model design, regulation, and sustainability. It concludes that operations management is crucial for running enterprises effectively, leading to higher profitability and sustainability in the long term.

How Business
Operate

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK1.............................................................................................................................................1
1.1 Kind of business on the basis of public as well as private....................................................1
1.2 Several structures of business...............................................................................................1
1.3 Impact of local, national, international economic environment on the company
performance.................................................................................................................................2
TASK2.............................................................................................................................................3
2.1 Importance of accounting .....................................................................................................3
5.1 Various function of human resources department................................................................3
5.2 Key feature of employees legislation....................................................................................4
TASK3.............................................................................................................................................4
3.1 Profits and loss account of TESCO.......................................................................................4
TASK4.............................................................................................................................................5
4.1 Explain own and other role in team......................................................................................5
4.2Team development plan.........................................................................................................5
TASK5.............................................................................................................................................6
6.1 Impact of buyer's services on organisation success..............................................................6
6.2Benefits of clients services.....................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
Management of firm has develop plain to operating business activities in an effective
manner. Operations activities includes manage inventory of raw material as well as finish goods,
control over inflow or outflow, produce high quality commodities and services etc. All these
factor has help organisation to gain competitive benefit as compare to competitors at market
place. In this report select TESCO to explain impact of business operations on their performance.
It is a British global organisation which run their business activities in retail sector. TESCO was
established in the year of 1919 by Jack Cohen. Company has approx 6553 store at international
level with almost 467000 employees (Reim, Parida and Örtqvist, 2015). TESCO is a third largest
retail organisation in whole world. In this assignment cover motivation theories and leadership
style. Also includes type of businesses and their structures as well as financial or HR function
impact on enterprises success.
TASK1
1.1 Kind of business on the basis of public as well as private
In the world several kind of organisation has work and each one has different goals and
objectives related to operating business activities. Mostly private as well as public two type of
company has run their business in UK. The private firm mean which can not offer share in
market and government can not invest their fund into this. In public organisation, government
has purchase some share of company as well as invest fund in order to retain right to participate
in decision making process of management. Through this, government has save employees as
well as public right on their money which are invested by them. Both kind of enterprises has run
their business for profits but one major difference is public sector firm has work for clients
interest as well as full fill their needs, want in an effective manner.
1.2 Several structures of business
TESCO has big organisation which are operating their business activities at international
level. Some different type of firm structures are explain as follows:
Sole proprietorship: One person run all whole business activities in order to gain profits.
They are responsible for both loss and profits. Mostly this kind of organisation has run their
business at small level (Petro and Gardiner, 2015).
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General partnership: Minimum two and maximum 50 person are work to with in a for to
achieve common vision as well as mission limited period of tine. Management of an organisation
has develop partnership deed and mention each one partners role, responsibilities with their
agreed proportion of investment in business.
Limited partnership: Partners of firm develop partnership deed in this they are mention
that each one of partner can liable on loss in limited or agreed mound so that they are save their
right of running business activities with out or less liabilities. Through this, company can
responsible for small amount of payment of losses to other like public, suppliers, vendors and
many more. It also called limited by liability. In this minimum 2 and maximum partners are
allow to start enterprises.
Corporations: Big organisation or group of companies are come under type of business.
For example ASDA is a subsidiary firm of Walmart. In this kind of enterprises have develop
board of directors and management concern them before taking decision related to company.
Non profits company: Non profits organisation has run their business activities for social
development and they can not focus on profits or competition at market place.
1.3 Impact of local, national, international economic environment on the company performance
TESCO has world largest organisation which are operating their business at global level.
So that, their performance may affected by different type of economical environment. Some of
them are explain as follows:
Local: It mean city or town economical environment may affect TESCO performance.
Management of the company has analyse some factor like per person income, living standard of
people, preference, needs and many more (Palattella, and et. al., 2016). Each of this element
may create positive as well as negative impact firm presentation and some other is high profits,
build image, gain sustainability, customer's satisfaction etc.
National: Marketing manager produce product after consider all this, it help to gain
profits and full fill demand of clients effectively. Some economical factor interest rate, exchange
charge, taxation policies and many more are affect firms. Competition is very high in UK, so that
management of TESCO has see their competitors strategies and develop their own to complete
them effectively. Some positive impact of national economy is provide high market share,
competitive environment, opportunities, profits, benefits of government policies and many more.
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International: In various nation rule, regulation of retail trading is different so that
TESCO has management has consider these all policies when they are operating business
activities in other location. It create positive as well as negative impact on organisation
performance (Omar, Leach and March, 2014).
TASK2
2.1 Importance of accounting
Accounting manager has play important role with in organisation. They make financial
statements which are help government, public and others. Manager of firm has make budget for
each one department like marketing, research and development, human resources, operations and
many more and they are completing their work with given funds. Accounting is provide
information related to cash or cash equivalents like how much amount are invest by different
section, advertisement or promotional expenses, cash inflow outflow and other financial work
are completed by accounting manager.
5.1 Various function of human resources department
Human resources management has play wider in respect to employees as well as
employers. Some important role of HR manager in TESCO has explain as follows:
Training and development: Human resources executive has develop training plan in
order to improve employee's skills, knowledges, capabilities etc. For this, they are analyse
workers needs and wants accordingly make plan which help to enhance staff members
performance as well as productivity in long period of time (Gassmann, Frankenberger and Csik,
2014). It is a most important activities that has improve motivation and self confidence to
achieve goals, objectives in limited period of time effectively.
Appraisal: Management has make performance appraisal which help to analyse
employees interest toward firm. TESCO has used 360 degree method of workers assessment. In
this, they have received feedback form all staff members and interpreted them effectively in
order to gain positive outcomes in limited period of time.
Recruitment and section: HR manager is hire candidates according to firm requirement.
There are two recruitment sources internal as well as external and both have their own advantage
or disadvantage. Management of TESCO used internal sources of recruitment in order to
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completing task in an effective manner. Some important internal recruitment sources are
promotion, transfers, references, old staff etc.
Salary, compensation, HR polices etc.: It is a most important part of an organisation
which are develop motivation among employees. HR manager has make salary, compensation
plan, human resources policies and many more.
5.2 Key feature of employees legislation
In United Kingdom, government make several employees legislation in order to prevent
rights of all staff members with in working place. It is a management responsibilities to
implementing all law at work place to motive labour (Dunning, 2014). Some important
legislation are explain as follows:
Discrimination rule: Discrimination on the basis of gender, age, education, experience,
nationality, colour and many more can not implementing at working place by HR manager of
TESCO.
Maternity leave law: Government of UK has provide 12 weeks maternity leave to all
pregnant women. It is a company responsibilities to provide this facility to lady staff and they are
also offer additional 12 weeks leave but firm can not pay amount for this kind leave to
employees.
Minimum salary act: Each and every firm has provide minimum wages to all staff
members which provide equal opportunities to all workers with in a organisation.
TASK3
3.1 Profits and loss account of TESCO
Profits and loss account has help management, public, government and any other person
those are interested into organisation. It shows what is the company current position at market
place.
Profits and loss account Year 2017
Total Revenue 55295000
Cost of Revenue 52932000
Gross Profit 2363000
Selling General and Administrative 1190000
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Total Operating Expenses 54122000
Operating Income or Loss 1173000
Income from Continuing Operations
Total Other Income/Expenses Net -1028000
Earnings Before Interest and Taxes 1173000
Interest Expense -513000
Income Before Tax 145000
Income Tax Expense 87000
Minority Interest -24000
Net Income From Continuing Ops 58000
Non-recurring Events
Discontinued Operations -112000
Net Income
Net Income -40000
Net Income Applicable To Common Shares -40000
TASK4
4.1 Explain own and other role in team
As a team leader my role with in group is controlling, directing, managing, influencing
members positive behaviour, share experience, enhance motivation, analyse needs, reduce
conflicts and many more in order to achieve goals and objectives in specific period of time in an
effective manner (Doppelt, 2017). Other group members has also play some role and
responsibilities toward team are follow subordinates path, share information related to project
work, competing task, analysis market and many more. Through this, firm are capable to gain
higher profitability in long period of time in appropriate manner.
4.2Team development plan
TESCO HR Managers has enhance their plan for raising workers capabilities as well as
professional skills. Their are different phases of improving a team plan by HR mangers of an
organisation are as follows:
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Forming: It is an initial phase of developing a group which is explained as building a ateam
management according to its abilities, capabilities and skills. Coordinating and directing them to
accomplishing a work properly (Bernstein, 2015).
Storming: HR executive are conducting a brainstorming work for all workers to increase their
knowledge as well as skills which aid them in meeting goals properly.
Norming: In this phase, companies management has enhance policies or techniques to build a
good relations within team members which aid in removing disputes.
Performing: In this leaders give directions and guidance to team so that they can accomplished
activities in an proper manner.
Motivational theories
In this theories is an one of necessary techniques which are used by companies for
improving performance of workers and productivity. Tesco management had used various
theories of motivational for increasing their workers satisfaction towards company. Some of
theories are as follows: Maslow hierarchy need of motivation theory: In this Tesco management have to
evaluate their employees requirements for improving their satisfaction. Certain main
requirements are self actualisation, self esteem, social cultural etc. generally, people
satisfied their wants and needs which aid in meeting objectives and goals properly (Amit
and Zott, 2015).
 Herzberg's two factor theory: In this, there are two types of hygienic factors as well as
motivational impact on their workers. This factors mean components which exist within a
a workplace along with that it aid in stimulating workers. This factor of motivational aid
in managing for enhancing satisfaction of workers.
TASK5
6.1 Impact of buyer's services on organisation success
Management of an organisation has develop effective customer's services in order to
improve clients satisfaction. Through this activities, firm has build strong brand image at market
place which help to achieve higher market position, profitability, awareness about product
features, quality, technology at market place. Each and every organisation management are focus
on clients gratification because through this firm are selling their product to existing consumers,
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gain advantage of mouth publicity by offer high quality services and several more points which
affect organisation success.
6.2Benefits of clients services
There are various positive as well as negative benefits associated with customer's services
of the company. It is a management responsibilities to manage all activities related to consumers
effectively which help to enhance buyers satisfaction in positive ways (Adjei and et. al., 2014).
Some important benefit of this work are higher clients retention, satisfaction, profitability,
sustainability, market position, complete competition, high sales volume, expand working area,
mouth publicity and many more.
CONCLUSION
From the above report it is concluded that operations is a one of the important activities
which are help to run enterprises effectively. It is a management responsibilities to manage all
task with in organisation effectively to gain higher profitability, sustainability in long period of
time. They are conducting an event for increasing performance of workers and its productivity.
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REFERENCES
Books and Journals
Adjei, H., and et. al., 2014. Assessing the Corporate Social Responsibility Activities of Atwima
Kwawoman Rural Bank Limited and its Impact on the Communities it Operates.
European Journal of Business and Innovation Research. 2(4). pp.36-47.
Amit, R. and Zott, C., 2015. Crafting business architecture: The antecedents of business model
design. Strategic Entrepreneurship Journal. 9(4). pp.331-350.
Bernstein, M. H., 2015. Regulating business by independent commission. Princeton University
Press.
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Dunning, J. H., 2014. The Globalization of Business (Routledge Revivals): The Challenge of the
1990s. Routledge.
economies. Routledge.
Gassmann, O., Frankenberger, K. and Csik, M., 2014. The business model navigator: 55 models
that will revolutionise your business. Pearson UK.
Omar, A.T., Leach, D. and March, J., 2014. Collaboration between nonprofit and business
sectors: A framework to guide strategy development for nonprofit organizations.
VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations. 25(3).
pp.657-678.
Palattella, M. R., and et. al., 2016. Internet of things in the 5G era: Enablers, architecture, and
business models. IEEE Journal on Selected Areas in Communications. 34(3). pp.510-
527.
Petro, Y. and Gardiner, P., 2015. An investigation of the influence of organizational design on
project portfolio success, effectiveness and business efficiency for project-based
organizations. International Journal of Project Management. 33(8). pp.1717-1729.
Reim, W., Parida, V. and Örtqvist, D., 2015. Product–Service Systems (PSS) business models
and tactics–a systematic literature review. Journal of Cleaner Production. 97. pp.61-75.
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