Learn about the different types of organizations in the public and private sectors and their operations. Understand the impact of customer service and the benefits of customer profiling. Explore the economic environment and its effects on businesses.
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1. Types of organization in public and private sectors Public Sector Those sector which are owned by government is known as public sectors. Their motive is to serve for public and public enterprises usually do not mean to earn money from the public. There are various types of public sector in UK such as Cambridge City Council, it is a institution which is governed by government and different charity run for small age children.
Continued.. Private Sector This sector is run by private individuals and groups and their mean is to earn large amount of profit. Private sector do not contributes to the economy of UK. Some examples of private sectors are TESCO, which is a leading company in UK who offer variety of products.
2. Different structure Functional Structure: Thisstructureisbeneficialforsmallgroupofbusinessand through this structure each department of an organization can search to find out talents and knowledge of worker. Thereiswidevariationineachsectorbecauseoflackin coordination and communication between departments. Divisional Structure: This structure is helpful for large companies such as in private sectorwhooperatehugegeographicarea.Thisstructureis beneficial because it help to met the need rapidly. It need more time and it is quite costlier that is why many companies usually avoid this structure.
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Continued... Matrix Structure It is a mixture of both structure and usually used by multinational companies. This help to create power in all organization because it follow dual management system.
3. Impact on economic environment Local economic factors such as high employment rates affect the profit and price of TESCO. It also affect its marketing opportunities and performance in local markets. Different substitute affect the demand of product and services of TESCO. Having strong retail service TESCO create so many rivals against it and due to low price of its product it faces loss in its national economy. TESCO affect the global economic environment such as manufacturing facilities vary from country to country and cheap labor, low taxes in foreign countries force TESCO to establish facilities in other countries.
TASK 5 1. Impact of customer service
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Continued.. Providing good customer service will improve the business's profit. Responds to every complaints on timely creates good image of a business. Help to build loyal image in a market. Good customer service will help to prevent a business from negative reviews. Positive reviews about a business will make a company financially strong.
2. Benefits of customer profiling Help in better communication. Develop better opportunities for a company because customers provide feedback and suggestion. Help in increases profit. A good customers profile help in reduces competition. If a company know customer profile then it help to attract more customers and making best strategy for a company.
References Buchanan, D. A. and McCalman, J., 2018.High performance work systems: The digital experience. Routledge. De Vito, L. and et.al., 2018. Employee motivation based on the hierarchy of needs, expectancy and the two-factor theories applied with higher education employees. IJAMEE. Huda, M. and et.al., 2018. Transmitting leadership based civic responsibility: insights from service learning. International Journal of Ethics and Systems, 34(1), pp.20-31.