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Business Communication : Assignment

   

Added on  2020-01-06

11 Pages3726 Words198 Views
BUSINESSCOMMUNICATION

TABLE OF CONTENTSINTRODUCTION................................................................................................................................1TASK 1.................................................................................................................................................1Drafting a well organised e-mail message...................................................................................1TASK 2.................................................................................................................................................2Drafting a letter in response to a customer complaint.................................................................2TASK 3.................................................................................................................................................3INTRODUCTION................................................................................................................................3MAIN BODY.......................................................................................................................................4Different engagement measures implemented at various organization.......................................4CONCLUSION....................................................................................................................................6RECOMMENDATIONS.....................................................................................................................7TASK 4.................................................................................................................................................7Reflection: My experience in compiling the portfolio – reflection.............................................7CONCLUSION....................................................................................................................................8REFERENCES.....................................................................................................................................9

INTRODUCTION Business communication is a process which enable sharing of ideas and knowledgebetween individuals within and outside the company that is further executed for the commercialadvantages of the business (Menguc and et.al., 2013). It further relates to ways through whichorganization shares information about its products and services with prospective buyers toencourage its sales. In this report, various aspect of business communication will be studied inthe context of provided case study. TASK 1 Drafting a well organised e-mail messageWrite messageFrom: To: MaryGeorge@xxxxxxxxCc:Bcc:Subject: Regarding request for more informationDear Mary George,I am writing in reference to the present situation of a decision taken by the honourableMayor of a City Council. I hope you are already aware about the honour which will be given tolocal residents for outstanding services to the local community. I have received names from allthe leaders who have submitted their names of the residents whom they believed to be awarded. I would like to revise you that the ceremony is planned to be held on October 15 at Banquet.As a part of our program, it feels us honour to appreciate each awaredee with their outstandingwork at the ceremony itself in front of all. The same will also get published in the Councilnewsletter. In this regard, I have received the name of one of the awardees named as Jack Russell who isnominated by you. I like to acquire more information about Jack with respect to his contributionin similar field. I request you to send me all his work with the evidence if any. Secondly, kindlyinclude the pictures of Jack’s participation in different community works. His earlier rewards,recognition and appreciation till now are also required. In addition, I request to send his personalas well as professional information in the form of Curriculum Vitae. I request you to provide me all the details before 8th of October positively. This is to meet our1

convenience in processing information about Jack and other members latest before the ceremony.I would be grateful if you provide us fair and accurate information. I would appreciate if you deal with the current matter urgently.I look forward to hearing from you.Thanks and regards,Secretary,(City Council).TASK 2 Drafting a letter in response to a customer complaintGarment Delights.Date: 5th May, 2016Dear Cora Duncan,On behalf of our entire team of Garments Delight, I would like to thank you for finding timeto revert us your complaint regarding the large stain on one of the garments which is sold by ourcompany to you. It is appropriate on account as it made us informed about the issues and madeus prepared to address such kind of problems to provide best solutions to them on immediatebasis. Secondly, I would request you to accept out sincerest apology for this trouble caused from ourend. But, since you are valuable member to our organization, I would like to revise you with ourpolicy regarding refund. As per our records, you made the complaint after you signed thedelivery that is 15 weeks ago. In similar case, we are not held liable to such situations. However, since you are our valuable client and we appreciate your regular connection andbuying selling relationship with our brand, I talked and discussed about the present issue withour manager. According to that Cora, we are ready to present with a deal to dry clean your gownat the nearest laundry from your resident. I extend my apologies for the inconvenience which iscaused to you by this problem. In addition, I assure you that you will surely not face similartrouble in your next purchases. I request you to kindly send the dry cleaning bill to us with thename of Garment Delight Ltd at 45 Jenkins Road, SE1 8YT London. We will assure you thatafter you send us bill, the five days time will be sufficient for us to refund you the entire sum of

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