Hospitality Industry of Malaysia: PDF
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Added on 2020-12-01
Hospitality Industry of Malaysia: PDF
Added on 2020-12-01
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HPT 20203 BUSINESS LAW SEMESTER FEBRUARY SESSION 2019/2020 GROUP ASSIGNMENT TITLE: HUSNA NASI BERLAUK NAME’S LECTURER : MISS HAZWANI BINTI SALLEH TUTORIAL GROUP : L2T4 GROUP MEMBERS MATRIC NO. ALEEA FATINA BINTI CHE AZIZ H18A0036 MUHAMMAD AMZAR BIN ABD AZIZH18A0247 MUHAMMAD AZAM BIN ABD AZIZ H18A0253 MURNI HUSNA BINTI MUHAMMAD JEHKA H18A0276 NAJWA IZZANI BINTI LAILI H18A0283 NOOR SYAZWANI BINTI NARZUWAN H18A0309
TABLE OF CONTENTS NO. DETAIL PAGE 1.0 Introduction 1 2.0 Background of the Business 2 3.0 Overview of the Business 3 4.0 Steps of Formatting the Business 4 - 6 5.0 The Authorized or Legal Body That Controls and Monitors the Business 7 - 10 6.0 The Law Provisions Govern Their Business Activities 11 - 12 7.0 Any Law Case or Legal Actions Taken by The Company or Against the Company 13 – 14 8.0 Challenge, Solution and Suggestion 15- 17 9.0 Conclusion 18 10.0 Appendix 19- 21 11.0 Bibliography 22
ACKNOWLEDGMENT Alhamdulillah, first of all we would like to thank God as finally we were able to finish our assignment that have been given by business law lecturer to us. This task had been done with all afford by group members even though a little bit problem were happened among us while doing this assignment. Luckily, all the problems can be settled down and we were able to adapt properly and wisely. Besides that, big thank we address to our lecture Ms. Hazwani because without her guide our project cannot be done properly like this. She always gives us supports and guide to us how to do our assignment. She also always teaches us and guide us to understand the things that we should know while studying business law and also in producing good project work On the other hand, big thank also to Mr. Sabri bin Yunos which is he is the owner of Husna Nasi Berlauk because without him our assignment cannot be done. He accepted to be interviewed by us and give full commitment to answer our question. Finally, thank to our beloved friend that always stick together and also work hard to produce a good assignment with all afford and responsibility. Hope that all the afford will give a lot of benefits to us and also to our group assignment. Million thank also we wish to all our classmate because they also help us in doing our group. They always give us ideas and comments on our project so that we can improve our project in many ways.
1 1.0 INTRODUCTION In hospitality industry which provides these two distinct services that satisfy people needs that are sleep and eat. Thus, under the big umbrella of hospitality, there are two main sectors which included lodging and food service. According to Dupre and Lane (1997), the commercial foodservice operations can be further categorized as stand-alone restaurants, food service within a lodging property and catering. Food service is a dominant segment of the hospitality industry that represents a significant proportion of the economy. There a lot of food service type among of it take away service. Take away orders are received either over the counter, driveway, telephone, website or mobile app. Payments are either made in advance via online payment or paid by cash at the time of order pickup. Husna Nasi Berlauk is a food service oriented take away service that located at PT641 Tingkat Bawah, Taman Kota SPP Warisan, Kg Berangan Hujung, 16200 Tumpat, Kelantan. The stall operations in 2000 which began with take away service and then be a supplier to wholesaler. The stall also practices, reflects and implements Islamic principles in the manufacture, provision, service of food services. The visitors to Kelantan who are looking for various of Kelantan dish. For your information, this Husna Nasi Berlauk offers quality of taste and great service. From here, guests can enjoy delicious food in Kelantan. With its location easy to find, which is it near to city the stall also offer cash on delivery to their customer such as office worker that no time to go out to eat or for those customers that lazy to go out and ordered by phone or others. Lastly, Husna Nasi Berlauk also supply their food to university such as University Malaysia Kelantan. At Husna Nasi Berlauk, every effort is made to their customer satisfied with their food in term of taste. The services provided by Husna Nasi Berlauk make customer loyal to buy with them. Top features of Husna Nasi Berlauk is they also use food rider like grab or food panda which is whenever customers place an order, an efficient online ordering system sends notifications via email or SMS to help the restaurant staff make the order execution faster. On the other hand, such software is also equipped with GPS systems that help you capture the entire address that in turn ensure timely and fast deliveries.
2 2.0 BACKGROUND OF THE BUSINESS Husna Nasi Berlauk is one of the famous brands in Kelantan, Malaysia. They offered various of dishes of ‘nasi berlauk’ which is a common dish among kelantanese. ‘Nasi berlauk’ is one of the Kelantan dishes that mostly eaten as a breakfast such as nasi gulai ikan, nasi gulai ayam, nasi daging kerutub and many more offers. Husna Nasi Berlauk has started the business since 2000 by Sabri Bin Dollah which is the owner of the business. After 20 years operations, Husna Nasi Berlauk has grown and become a synonym brand around the Malaysia for its product. Husna Nasi Berlauk is located in Tumpat, Kelantan and has expanded their business in Kuala Lumpur as well. They have agents to provide the product around Malaysia, so now all Malaysians can have ‘nasi berlauk’ even they not in Kelantan. They operated every day and have 15-20 employees to run the business as a kitchen helper, and in food packaging section. The owner of Husna Nasi Berlauk is a 50 years old man named Sabri Bin Dollah. He is the manager of the company and in charge of managing and overseeing the entire process of the company’s operations. The reasons why he first started up the business because he wants to try something new out from his current job. Mr. Sabri was a bank manager for 11 years before he made a decision to challenge his ability in managing his own business. He was determined to continue his family tradition in business by offering the food to the customers. The specialty of Husna Nasi Berlauk because of its originality by bringing back the age-old traditions and recipes in producing the food. The start-up capital of Husna Nasi Berlauk comes from his own financial sources that Mr.Sabri save up from his previous job. Due to his determination, now he succeeded to generate the company’s revenue around RM 50,000 in a month. The demand of the food has increase and the brand of Husna Nasi Berlauk has become well known for its customers. Target customers of the business are for everyone either kids, adults or old folks. Husna Nasi Berlauk also has become one of the options and favourite dishes of students in University Malaysia Kelantan (UMK) itself since there are a few agents that covers on that area. The company are taking another step forward in their efforts offering the best of their products, in order to maintain and create more customers in future. The mission of Husna Nasi Berlauk is want to growth and be recognized all over Malaysia with the best quality of products.
3 3.0OVERVIEW OF HUSNA NASI BERLAUK The company of Husna Nasi Berlauk existed in 2000 with 20 years experiences of operations. This company has become one of the most popular brands in making the best ‘nasi berlauk’ in Malaysia. In order to maintain the quality of the foods and provide the best services for the customers, Husna Nasi Berlauk has follow the accurate of rules and regulations set under hospitality laws in Malaysia. The company’s operation is legally registered with The Companies Commission of Malaysia (SSM)which where a statutory body formed under an Act of Parliament that regulates corporate and business affairs in Malaysia. The Husna Nasi Berlauk also has an approval in Department of Islamic Advancement of Malaysia (JAKIM) for the product’s Halal standardization accordance to the Malaysian Halal Certification Scheme issued by the competent authority. Then, the company apply the Malaysian Food Act 1983 where the implementation the products standard on the food safety and quality control, including food standards and food hygiene are well prepared. The main goals of Husna Nasi Berlauk is to ensure the company can gives the best quality in term of foods, services and also good environment to its customer in enjoying the taste of the dishes with full satisfaction.
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