Issues in Human Resource Management within the Hospitality Industry

This report discusses the contemporary issues and emerging trends in HR management in the hospitality industry, with a focus on The Ritz London. It includes a job description and person specification for a marketing executive, as well as a process of performance management to minimize staff turnover, identify training needs, and enhance promotions.

Issues in Human resource
Management within the
Hospitality Industry

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
Investigate and choose at least three articles on the contemporary issues (Emerging trends)
connected with Human Resource Management in the Hospitality sector and bring your
reflection.....................................................................................................................................3
TASK 2 .........................................................................................................................................5
Design and develop a job description and a person specification from the range of
management positions within your selected hospitality organisation.........................................5
TASK 3............................................................................................................................................8
Process of Performance Management within your selected hospitality organisation to assist
organisation to minimise staff turnover, identify training needs and enhance promotions........8
TASK 4..........................................................................................................................................11
Critically analysing and revising two existing Human Resources practices and policies........11
CONCLUSION .............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Human resource management is related with recruiting of potential workers by which
they can work on suitable terms to attain their common targets of the business. The respective
management purpose to measure several sort of roles and responsibilities that are effectively
done by the human resource divisions. The management consider in this report is The Ritz
London. It was established in the year of 1906 and its headquarter is in London, United
Kingdom. This hotel is providing several quality of facilities to their visitors and it involves their
level best services that they can manage the values (Adelowotan, 2021). The respective project
will cover the several term of contemporary issues that are linked with linked to the HR
management and procedure of performance management that supports in declining the global
staff turnover. This project also include the job description and person specification for the
managerial industry. Hence, it also involves suitable evaluation of the HR policies and practices
in relation to respective management.
TASK 1
Investigate and choose at least three articles on the contemporary issues (Emerging trends)
connected with Human Resource Management in the Hospitality sector and bring your
reflection.
The most suitable sector in the field of market is termed as hospitality sector by which it
involves higher contribution in gross domestic goods. The superior quality of facilities is offered
by that emerging industry to their customer in market. The backbone of management is their
workers by that human resource management plays significant role in the business (Afum, and
et.al., 2021). The HR division will help by the emerging trends in the hospitality industry in
managing their roles for smoothly in business. As there are several sort of contemporary issues
and emerging trends in HR division of management in the industry of hospitality that are
discussed below - Globalization and its implications – At the contemporary industry of management it
manages their company as across to the business. It is effective for raising in
globalization that present an effective benefit for all respective who are within area of
marketplace. To perform in efficient way, it is significant for HR division to transfer their
orientation with effective emerging trends. To raise the revenue of the business, the

respective have to deal with their efforts and relates with internal and external situation of
the business. Hospitality sector is also popular for their servicing. By effective service
sector, HR division plays critical role. The HR manager have to deal with their worker
and upgrade several sort of abilities in them. Hence, the workers can present their roles
with higher term of effectiveness and can effectively deal with suitable project. In
relation to the Ritz London, the Human resource manager of the hospitality will be
accountable for maintaining their roles (Agarwal, 2021). It make sure their project of
ensuring that the employees is presenting their activities in profitable manner or not. As
there are several sort of techniques that are adapted for the development of hospitality by
HR manager. It help not just in maximising the turnover of the hotel but also supports in
gaining several competitive benefits in the field of market. In relation with it, it is there
roles of the managers to train and offer diverse abilities to their staff by which their staff
will work effectively. It is the role of managers of HR to encourage their employees and
appreciate their hard work. It is essential for managers to measure the globalization and
variations in the trends. The HR manager should perform as per to their present trends in
respect to develop higher term of turnover as compare to their challengers in marketplace.
The manager have to perform harder in respect to follow all the actions that supports in
operating their management smoothly and flexibly. Workforce diversity – It is one of the new emerging trend that help the business in terms
to the new developing trends that support the business in functions of the business
efficiently. As per to The Ritz London, HR division hire diverse sort of new workers who
have diverse abilities in them. It is termed as the fundamental cause of essential role of
human resource divisions (Al-Qaralleh, and Atan, 2021). The potential workers offers
high standardise facilities to their clients. Workers are termed as a critical part of the
business due to which such tactics will executed by business will effectively rely on the
management. The objective of the manager in The Ritz hotel is to maximise the turnover
of Hotel in market to attain such targets of divisions in which they have to concentrates
on hiring diverse workers with several abilities within business. The coordination with
diverse division is presented by HR manager of Ritz hotel in respect to recruit skilled
staff as per to the desires of the hotel. It involves one of the fundamental roles of the HR
manager is to offers several abilities like issues solving abilities, coordination,

communication abilities and few another in respect to bring the task in an efficient
manner in hospitality sector. The manager have the adaptability abilities that support in
helping and adapting the variations from it, that can effectively develop the diversity on
the management. In presenting the task efficiently in hospitality industry, the manager
have to enhance it by adapting new emerging trends.
 Uses of different technology – The hospitality sector involves higher technologies that is
essential and advantageous for emerging trends. It is significant for the HR manager to
adapt the new technology in their management. The manager have to change their stand
point about their trends in new technology. In respect to recruit the new talent diverse
new tools or approaches or methods should be followed by the managers of HR. The
aspect of business environment is dynamical because of consumer diversification. The
working of the business as per to the new technology trends about the choices of the
consumers (Asoba, and Patricia, 2021). By presenting of new and appropriate
technology trend, the Ritz London influence new consumer that support in producing the
turnover in marketplace. There are diverse new techniques that can be utilised by Hotel
in respect to gain competitive benefits within marketplace. By producing higher term of
turnover more than their challengers and gaining the suitable competitive benefits in
market is primary terms of the target of the business. The targets can effectively be
attained by changing the orientation manner to manage out the roles by HR division. The
HR division utilise several sort of tools to resolve the issues among the management. The
management of Ritz London offers their facilities by diverse tools. The HR division
present their roles efficiently by implementing diverse level of new technologies (Dorta-
Afonso, and et.al., 2021). The manager create the training and direction programme that
supports in becoming more productive in management by using diverse sort of new
techniques.
TASK 2
Design and develop a job description and a person specification from the range of management
positions within your selected hospitality organisation.
Job description

It is a document that is the combination of source of data regarding to certain job and to be
assigned responsibilities, task, roles and performing in such documents which named job
description. It also presents the manner of qualification and abilities that are manages in job
description that have to be maintained by the respective by which they can present their job role
in a suitable way. It is generally deals with required data that the workers require to be follow for
given job position and then they satisfy for the needs of job. While the hiring, the job description
is being presented by which they will be data about job profile and task to do with their
accessible abilities and qualification (Farooq, and et.al., 2021). This document plays effective
role for an individual that supports them in presenting where the job can suitable for respective
or not.
The Ritz London Hotel
Job title Marketing Executive
Purpose of the job By this job profile, the workers are accountable to satisfy pre-defined
targets of the business by utilising their combined set of abilities by
which they can effectively perform in their given job role and also
capable to satisfy the requirements and desires of their customers.
Likewise, efficient marketing campaigns require to be created by which
they can advances the products and facilities within market executives.
They are generally innovative and analytic by that they can experienced
administration and as well as commercial task by which they can meet
their roles. As effectively, marketing executives deals with several
divisions like research and growth, sales and distribution and many
more.
Location London, England
Responsibilities
and duties
 Present an efficient research for knowing the brand for the
purchasers.
 Suitably deals with financial information and distribute it in a
suitable way.
 Plan effective marketing campaigns and offers time to them.
 It might be effective to make sure the advertising actions for

management.
 Deals with suitable actions of the business by which they can
promote the new goods in marketplace.
 Monitoring and supervising on management's performance.
Educational
Qualifications
 Completing Masters in MBA with specialisation in finance and
marketing.
 Completing graduation in any field from effective reputed
college.
 Completed secondary field of education by getting 60% grade.
Required skills  Adaptive aspects by that it effectively adapt the variations.
 Efficient team working abilities.
 Effective planning and scheduling abilities for the business
 Strong communication skills and IT skills
 Problem-solving skills and creativity abilities.
Person specification:
It is termed as description of quality, skills and so on that should be deals with the
respective in respect to present their job. By the support of job description, specification of the
respective have been taken and like specification should be combined with all such needs of
recruiting procedure (Gill, Ahmad, and Kazmi, 2021). As the specification of the respective that
are use in particular section like short-listing of an individual or can be in sort of personal
interviews. For the efficient hiring procedure, as the person specification act present significant
tool that supports in dealing with all the required qualification and the experiences that the
respective should get the desirable respective. They should specifications supports the job in
measuring themselves in which they are effective for the presented job role.
Basis Necessities or essential Desirable
Educational
qualification
 Masters in Business from
reputed college.
 Efficient communication.
 Have the degree of
marketing and finance.
 Knowledge and awareness of

international business.
Experience  Should have 2 years of
experience in similar area.
 Efficient develop effective
public image.
 Effective utilisation of
PowerPoint presentation and
use of MS excel.
 Suitable experience in
importation, exportation,
supplying and measuring the
information.
Knowledge and
competencies
 Have suitable ability of
content direction method.
 Direct connection with users.
 Must have knowledge of
marketing and finance.
 Should capable to localized
marketplace of London.
Communication
Skills
 Effective communication
with users and create the
programs with the aim of
attracting others.
 Potential writing abilities of
English language with fewer
grammatical fault.
 Require to have superior
command in PPT by utilising
MS excel.
TASK 3
Process of Performance Management within your selected hospitality organisation to assist
organisation to minimise staff turnover, identify training needs and enhance promotions.
Performance management is the procedure of measuring the present working of the
workers that are being managed by the business by that they can reach to their desirable targets.
Workers and business are two effective terms for the global performance of the management
(Haldorai, Kim, and Garcia, 2022). It generally termed to a ongoing procedure that deals with
effective interaction between the manager and their workers of the business by that they analyse
their presentation in a suitable way. In relation to The Ritz London, the managers of the business

measure the performance of the business on regular basis and it will not supports them in
maintaining all the presented task but as well as support them to handle adverse term of effects
on global operations of the management like threat and risks. As the managers is effectively
measuring their working of the business then they always feel to be motivated and attracted. By
it, they can get the development and success of the business (Hassan, and et.al., 2022). This
respective procedure of the presented performance management will evaluate the aspects of The
Ritz London that are as follows - Planning – It is the section in that targets of the business have been interrelates to the
workers by which they can suitably attain them. As the targets of the management is
presented in the job description by that they can increase the workers who have the skills
by that they can accommodate the targets of the management. When the workers are
being hired by the human resource manager of The Ritz London as they can transfer the
targets to their employees by that they can effectively understand by managing effective
training schedule to them. The task is being suitably separated by the manager of The
Ritz London by that their workers present roles with suitable productivity and will
accommodate effective targets within effective period of time. Monitoring – It is the section in that the global working of the workers are being
supervised by that the leaders can effectively measure that all the working and activities
are being presented in a suitable way and will lead to check the differences. The manager
of The Ritz London evaluate the global presentation of the workers with no fault. Developing – At the time of evaluating the global working of the workers, the next
section is creating the variations by gathering the information that is being followed by
the manager of the business by which they can determine the issues, trainings, duty of
The Ritz London and particular courses are also being offered to them. Rating – It is the stage in that the manager will do appraisal of their workers as per to
their current job role and their performance. If the workers perform in productive way,
the high term of rating is assigned to them (Hayes, 2021). In context to the Ritz London,
the manager is executing several particular actions by which they can change and execute
it in a suitable way. For it, 360-degree feedback procedure will apply by the business on
measuring the global presentation of their employees.

 Rewarding – It is the final stage in that the rewards programs and social recognition is
being completed of their workers. It plays effective role in attracting their workers by
which they can present their job role in a suitable way that only enhance the global
presentation and also their productivity of business. In context to The Ritz London, the
business concentrates on retaining their skills and encouraged workers.
Staff turnover is the section in that the workers leave the business. It follows effective sort of
manner by that the workers revenue will be decreased that are as follows - Hiring the right individual for the workplace – HR manager of the business is generally
relates to the managerial actions (Margherita, 2022). It is significant for the HR manager
to hire their worker or the respective as per to their job role that they will help in attaining
their targets of the business by which they will lead to increase the global term of
profitability. In relation to The Ritz London, HR manager is recruiting the potential
workers who perform work in suitable way and training programs that are created by the
manager by that the workers become highly productive in their presented work. By
offering the suitable training planning, workers of hotel can effectively deal and resolve
the crucial issues. It also lead to have effective dealings on presented job role by which
they can efficiently reach to their desirable targets. Prioritizing worker's happiness – It is significant for the business of the management to
provide healthy and happy working situation by keeping their eyes on workers. It will
also enhance the global working situation that are generally increase the productivity of
their workers. In relation to the Ritz London, they are retaining their workers by that they
can develop the effective working situation and fair dealings. In relation to the Ritz
London, HR division increase particular plans by which they can retain their workers
with suitable method in business (Molina-Azorin, and et.al., 2021). Generally, they are
concentrating on several advertising actions for their workers by which they will not
maximise their effectiveness of the business and also contribute to their effective working
of the business.
 Keeping up with the market & offer competitive salaries to the personnels – It is the
general aspect that supports the business in decreasing their staff turnover. By measuring
the global market and offering workers with competitive benefits by which they can
retain their workers. In relation to the Ritz London, they are utilising the advanced

method of advertisement by which they can attract the workers by providing them
benefits.
TASK 4
Critically analysing and revising two existing Human Resources practices and policies.
Human resources practices
HRM section generally manages the global performance of the business and there are
several sort of business exercises in the business that involves the planning, communication and
management of resources. As there are particular targets that supports the HR manager to
accomplish for the business that are as follows - Employee Conduct Attendance and punctuality – It is being measured as a suitable
workers dealings. As the HR manager require to manage the consistent and fair dealing
for all the workers in the Hotel (Piwowar‐Sulej, 2021). The Ritz London HR manager is
applying the several technological applications by that they can make sure the punctuality
of several workers of the business. As the fundamental roles is managing the HR
manager. Workers recruiting is an effective manner in hospitality sector in which workers
require to effectively provide their visitors in hotel and provide their consumer with
deluxe and luxurious facilities. Likewise, salary and incentives are also helpful into it.
HR require to manage their presentation and communication that is a fundamental ability
in that it is essential for the HR manager to deal and by that they help the managers to
arrange their performance in a suitable way.
 Knowledge sharing – It is the significant exercise that make sure by the HR by that all
suitable data and presented knowledge that are being shared in suitable period of time. It
will also increase the coordination for developing an effective performance of the
workers. The HR manager of The Ritz London managing their meeting and programs by
that they pass the crucial courses of message to keep their workers upgrade. It also
supports in developing a manner of performing to their workers and allocating all the
actions in an effective course of guidance (Sanabria-Díaz, Aguiar-Quintana, and Araujo-
Cabrera, 2021). They generally utilise the database by that they require to retain it for
longer period of time. The manager of the hotel also concentrates on regular basis of laws

and rules by which all the functions can be operate in a suitable way. In respect to support
the business to attain their targets and objectives, HR manager maintains the global
knowledge sharing of the workers.
Human Resource Policies
Policies are structured by which they can make sure effective working of the business as such
approaches also supports in making an effective decisions by that they will manage their task. In
context to hospitality industry, the workers policies is significant in all manner and it will enables
the hotel to have an efficient functions (Yoopetch, Nimsai, and Kongarchapatara, 2021). By
presenting the HR policies to develop an effective code of conduct that are as follows -
 Employment Classification policy – It is the policy that are being recognised as the area
of the FLSA fair standards. It generally supports the business to cooperate with the
productive in their presented job roles by which they can get incentives and advantages
on the basis of their performance. HRM require to fairly maintain their global
performance of their workers to satisfy their roles of their certain task. As the workers
who are dedicated towards their work will get the deserving advantages and the
incentives according to their global performance. Likewise, the manager should always
perform task by following all the directions by which they can rank their workers on the
basis of their working and they will manage their effectiveness for the business. As the
approaches classification deals with several sort of workers that are part-time, full-time,
seasonal workers and many more. The business of The Ritz London is measuring the
abilities and competencies of their workers. Such effective hotel rank that is effectively
based on their performance (Zhao, and Zhou, 2021). By the support of such approaches
and the manner of performance, the hotel is giving challenges in the field of targeted
marketplace. As the management are offering quality of facilities to particular consumers
by that they can manage the consumers in a suitable way.
 Safety and health policy – By utilising the suitable approaches, the business of the
management can effectively make sure an effective working conditions of their workers
without going by the health problems. If the employees are feelings low then the HR
manager directly deal them with doctor to confirm their security. The manager of The
Ritz London are effectively deals with Industrial safety and health act that support the
management. It also help all the workers to feel safe and become more relaxed at the

management. When the workers are facing any serious injury and illness then the HR
manager get the answer by which their workers feel secure. It also supports in developing
the security to their workers and providing safe working situation. Al the decision about
health and security terms by HR manager by which they can develop the suitable working
condition. All such decisions are being followed that deal with the health and security of
the workers that is followed by HR manager by which they can make sure effective
working in the business. It is essential for the management to manage their better
physical and mental health of their workers by that they can contribute toward an
effective functions of such actions.

CONCLUSION
From the above mentioned report it has been concluded that, human resource management plays
suitable role and help in managing all the work. It also supports the workers in suitable manner
to retain them by that they can be encouraged and attracted to get effective outcome in the
business and satisfy the needs of their targets. They also resolve the crucial problems and issues
by that they can manage the value and standards of the business. The following project also
measure the new trends and subject matter that is linked with HRM and as well as reflection.
Likewise, job description have been developed and the person specification is being managed. At
last, it cover the procedure of maintaining the presentation in the hospitality industry to increase
the promotion, and will decrease the staff turnover and train their workers with the utilisation of
suitable HR approaches.

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