Role of Human Resource Managers in Conflict Resolution, Negotiation and Cross-Cultural Collaboration

Human Resource Management

Executive Summary
The objective of this report is to evaluate the role of human resource managers in
corporations and how they play a crucial part in their success. Firstly, the role of HR
managers in the resolution of organisations conflicts is discussed in the report along with
the evaluation of relevant theories and various workplace examples. Difference between
functional and dysfunctional conflicts are discussed in the report for understand their
impact on the organisational success. Furthermore, the role of negotiation skills of HR
managers is discussed in the report and how negotiation preparation strategy benefits a
company. Furthermore, the impact of cross-cultural collaboration in today’s global economy
is discussed along with various training recommendations are given which assist HR
managers in promoting cross cultural teamwork at the workplace to sustain the growth of
the enterprise.
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Table of Contents
Introduction............................................................................................................................. 3
Conflicts in organisations......................................................................................................... 4
Functional and Dysfunctional Conflicts................................................................................4
Recommendations............................................................................................................... 4
Negotiations at the workplace.................................................................................................5
Recommendations............................................................................................................... 7
Cross-cultural collaboration.....................................................................................................7
Recommendations............................................................................................................... 8
Conclusion.............................................................................................................................. 10
References..............................................................................................................................11
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Introduction
In today’s competitive business world, corporations focus on implementing effective policies
in order to maintain a positive working environment which promotes and supports
employee relationship and motivate them to perform better. Conflicts are common
between organisations because people from different cultures and backgrounds work
together with each other which leads to difference in views. The human resource
department focuses on reducing instances of dysfunctional conflicts which did not promote
innovation in the organisation (Bolman & Deal 2013). Negotiations are a part of the HR
activities based on which the HR department focuses on attracting and retaining talented
employees in the company. Furthermore, due to globalisation, the importance of cross-
cultural collaboration has increased between corporations since it creates positive
relationships between employees and it promotes an overall positive and supportive culture
in the organisation without any discrimination between employees (Matsumoto & Hwang
2013). In this report, relevant theories will be used to understand how HR managers can
resolve conflicts in the workplace and promote functional conflicts between employees and
management. This report will evaluate how negotiation is a key business activity and how
negotiation preparation strategy benefits an organisation in the long run. Furthermore, the
role of cross-cultural collaboration will be evaluated in the report and how training can
improve cross-cultural teamwork will be discussed in the report. Various recommendations
will be given in the report as well based on which the HR department can implement these
principles in their organisations.
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