Development of a Plan for Personal Development Needs of HR Professionals in Pret a Manger

This report discusses the importance of HR in business organizations and the skills, knowledge, and behavior required for HR professionals. It also includes a personal skills audit and identifies certain skills, knowledge, and behavior. The report concludes by discussing the potential benefits of effective training and development programs for HR officers in Pret a Manger.

HR officer

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Determining knowledge, skills and behaviour as HR professional:............................................3
Critically assess potential benefit of HR to business organization:.............................................4
Conducting a personal skill audit:................................................................................................5
PDP:.............................................................................................................................................7
Identifying knowledge, skills and behaviour:..............................................................................8
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................1

INTRODUCTION
Every business organization need fuel of HR, without this fuel company can not process
further. HR department not only have responsibility to manage people and their productivity, but
they also have responsibility to maintain inner stability of business which allow them to stand
still in high tough market. This study is based on Pret a Manger, this company is multinational
sandwich franchise company. This report will discuss knowledge, skills and behaviour of HR
professional. Later this report have discussed personal skill audit and identified skills and
behaviour of HR role. At last this report have discussed potential benefit of HR officer to the
business organization with effective training and development.
MAIN BODY
Determining knowledge, skills and behaviour as HR professional:
HR department is heart of every business organization, without this a company can not
perform any activities as human resource are must require in the process. HR professional are
highly effective and professional towards managing people and their productivity in the
workplace. Every HR officer have responsibility to handle people and department with
knowledge, certain level of skills and behaviour, these highlight the effectiveness which a HR
officer contribute in the workplace. HR officer of Pret a Manger have certain types of basic and
manual responsibility which allow them to perform this position effectively. Key skills and
behaviour play vital role in completing HR responsibility required by Pret a Manger, certain
responsibility may include are:
Consultancy skills: every department of business organization need to consult HR officer before
making any decision because HR department is responsible for providing human capital to that
particular department. HR officer have responsibility to provide effective consultancy decision
and management guide to the department. HR officer of Pret a Manger provide consultancy to
any such problem or issue faced by the department, with the right knowledge HR officer provide
effective guidance to the department in achievement of requirement.
Decision making skills: HR officer is one of the most important stakeholder of the company,
they provide right decision at right time. Organization can face any issue both internally and
external which require involvement of HR officer and their skills level. HR officer of Pret a
Manger use certain skills such as leadership skills, Pret a Manger is that kind of organization

who depend upon HR department and their leadership style. HR officer provide effective
decision to management team and help company to stay stable.
Workplace policy making responsibility: HR department are made for people, these people are
essential stakeholder of the company. HR department have responsibility to make certain
workplace policy which can keep people managed and employee also feel safe with these
policies. It is very clear that without involvement of HR officer, Pret a Manger can not make any
workplace policy. Ethical behaviour of HR officer decide the efficiency of policy which they
have developed.
Promoting diversity responsibility: diversity can be strength or weakness of business
organization, diversity can be very beneficial if the company have ability to manage people and
their diverse cultural belief. HR officer of Pret a Manger need to use their diverse behaviour and
knowledge to manage people in the workplace, if the HR officer have ability to manage diversity
in the workplace then they can improve their performance of business organization.
Critically assess potential benefit of HR to business organization:
Every business organization need HR officer which can use special skills to manage
people and their productivity in the workplace, their behaviour decide the healthiness of
workplace. Through the training and development program a company can sharpen skills of HR
officer, although skills of HR officer are already sharpen which make them different from any
other HR personality. Pret a Manger provide effective training and development program to HR
officer which benefit them in certain are:
Employee retention: it is very clear that employees are the utmost reason why HR department is
formed, without employee HR department can not process further. When Pret a Manger tend to
provide effective training to HR officer, then improved employee retention is most beneficial
thing happen to a company. Skills of HR officer push employee to be effective in the workplace
and allow them to perform more efficiently. When HR tend to provide easiness to employee then
their productivity will tend to rise and hence retention can be notice among employees.
Talent management: talent is booster of business organization, employee with talent can boost
the growth speed of the company. Talent management is most important task of HR department,
they have responsibility to identify and hire talent. HR department of Pret a Manger take
responsibility to hire talent in the workplace, HR officer need to have skills to examine and

identify hidden talent of people before hiring them, with effective communication skills HR
officer have counter the right talent and hire them for the benefit of the company.
Organization culture: the most beneficial thing of having HR is, business get healthy
organizational culture. It is very clear that every business want their internal culture to be healthy
as this maintains productivity in the workplace and improve performance of business
organization. HR officer of Pret a Manger take responsibility to maintain healthy organizational
culture, they socially interact with employee to understand their potential need and issue in the
workplace.
Conducting a personal skill audit:
Name ABC
Job role: Human Resource Officer
Please tick as appropriate to indicate how you would rate your skills in relation to the following work / functional areas.
Very good Good Adequate Little or no experience
Information
Technology
Use Microsoft Office
Word
YES
Use Excel spreadsheet YES
Use a Database YES
Use specialist
HR software
YES
Use the internet YES
Use e-mail YES
Use PowerPoint YES
Very good Good Adequate Little or no experience
Communication Skills
Drafting contracts of
employment
YES
Taking notes of YES

disciplinary
Write reports YES
Produce material to
support presentations
YES
Delivering a training
session
YES
Resolving
disputes/complaints
YES
Interviewing YES
Advising on HR issues YES
Very good Good Adequate Little or no experience
Problem solving skills
Make good use of
verbal reasoning skills,
able to handle
complex data and
make selective use of
information
YES
Explore more than
one solution in order
to solve a problem
Consider the ideas
of others to help
solve problems
YES

Supervisory
Management
How much
experience have you
had in your role?
< 1 month 1-3 months > 3 months
How many people
have you managed at
any one time?
None 1-5 Above 5
I declare that the information given in this form is true
Signed
Date 29/12/21
PDP:
Goals Action Skills required Resource Success
criteria
Time
Promotion to
HR officer
To develop
interpersonal
skills and
apply them at
people of the
organization.
Leadership
skills
Online
training
program
High Within 6
months
To become
effective HR
officer
To practice
HR roles and
responsibilitie
s in the
workplace.
Project
management
skills
Experience
and
knowledge
from HR head
in the business
organization.
High Within 8
months

To become a
leader
To practice
leadership in
workplace and
need to
develop
various
leadership
habit to
achieve this
goal.
Leadership
skills and
management
skills
Online
leadership
skill
development
courses
Moderate Within 12
months
Identifying knowledge, skills and behaviour:
Communication skills: communication skills are most required in every business position, these
skills may be basic but have great role in the workplace. Every HR professional must have this
basic skills to maintain their effectiveness in the workplace, HR officer who have responsibility
of whole HR department need to have communication skills to deliver their message clearly and
effectively. Pret a Manger require communication as a basic skill in their HR role, this company
know that these skills will decide the performance of HR department. Training and development
program is being provided by the Pret a Manger to HR officer to develop or improve
communication skill.
Decision-making skills: decision-making skills are one of the most required skills in HR role,
this skills allow person to make effective decision. right decision at right time is crucial, to
develop this skill Pret a Manger conduct various training and development program which help
HR professional to sharpen their decision-making skills. Apart from having decision-making
skills a HR professional need to have critical thinking skills, this skills allow person to critically
examine and understand the situation and then provide effective decision to the management.
Pret a Manger want their HR officer to have decision-making skills with critical thinking skill.
CONCLUSION
This report have discussed HR and its importance in business organization, every
company need HR to manage people and their productivity in the workplace. Later this report
have discussed knowledge, skills and behaviour of HR professional. Later this report have

discussed personal skills audit and identified certain skills, knowledge and behaviour. At last this
report have discussed potential benefit of HR officer with the help of effective training and
development program in the business organization.

REFERENCES
Books and journals
Berman, E.M., Bowman, J.S., West, J.P. and Van Wart, M.R., 2021. Human resource
management in public service: Paradoxes, processes, and problems. CQ Press.
DeCenzo, D.A., Robbins, S.P. and Verhulst, S.L., 2016. Fundamentals of human resource
management. John Wiley & Sons.
Marchington, M., Wilkinson, A., Donnelly, R. and Kynighou, A., 2016. Human resource
management at work. Kogan Page Publishers.
Obedgiu, V., 2017. Human resource management, historical perspectives, evolution and
professional development. Journal of Management Development.
Storey, J., 2016. Human resource management. Edward Elgar Publishing Limited.