HR Perspectives: Factors Affecting Employee Performance and Productivity at SMRT Corporation

Running Head: HR PERSPECTIVES 1
HR Perspectives
Name:
Institution

HR PERSPECTIVES 2
Executive Summary
The role of the human resources department is to ensure the welfare of the employees is
well catered. In the report, it has been established that certain factors contribute to low
productivity and performance of the employees. This includes poor organizational structuring,
micromanaging of the workforce, and inadequate training of the employees. It is the role of the
human resource personnel to ensure that all the employees can maximize their efforts in the
organization. The report recommends positive reinforcement, improving the quality of the
services, reducing micromanaging and incorporating training and development programs and
seminars. The report will analyze this factors by looking at human respire issues at Singapore
Mass Rapid Transport corporation
Introduction

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The human resource department in any organization plays a critical role in facilitating
business operations. The HR department is tasked with addressing the welfare of the workforce
and recruiting new talents. The process of attracting and retaining talent gives the organization a
good advantage in attaining its objectives. Therefore, talent management is one of the most
important contemporary issues for human resource managers that helps in improving work
efficiency and productivity. The improvement of human resource practices has been catalyzed by
the increase in customers' expectations for better services from the organizations. Human
resources are characterized by various aspects including employee performance. How the
employees carry themselves in the day to day activities will have a significant impact on the
reputation of the brand. employee performance can be defined as how the employees behave in
the work setting, and how they carry themselves in the execution of the tasks allocated to them.
Many organizations set performance targets that the employees are expected to achieve by
offering quality services, minimizing waste and operating efficiently. Another key aspect of HR
is the organizational performance, which is the process of analyzing the goals and objectives of
the organization by evaluating the actual outputs concerning the intended output. This analysis is
based on market performance, financial performance, and shareholder value performance.
Another critical aspect is organizational productivity, which entails the capacity of the
organization to produce the necessary and desired results with minimum expenditure of
personnel, material, time and energy. This report will analyze how low level of employee
performance impacts performance and productivity, by analyzing performance issues at SMRT
corporations. SMRT, is a Singapore based mass rapid transport corporation that deals with
public transportation. The report will additionally offer recommendations to fix the issues raised.
Factors resulting in low-level employee performance

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The issues of low-level productivity in the workplace are largely attributed to several
internal and personal issues that need to be addressed by the human resources department. Low
productivity has been shown to affect the morale of the employee, results in low-profit margins
and ultimately hinder efficiency and productivity in the workplace. The human resource
department is responsible for establishing structures that will motivate the workforce (Macke &
Genari, 2019). It is necessary for the human resource practitioner to first address the issues that
are affecting the employees to develop appropriate solutions that will motivate a low performing
workforce and improve the productivity of the workforce. Low employee performance can be
attributed to the factors discussed below,
Inadequate employee training
Low-performance levels at the work setting can often be attributed to inadequate
induction process and the training of the employees on the demands of the work. This lack of
proper training can result in the employees not being able to perform and complete important
projects promptly. Some of the employees may not have the technical ability to handle the tasks
given to them at all. Those employees that are well trained can complete the tasks handed to
them without constant supervision (Eriksson & Villeval, 2008). One of the issues associated with
the lack of proper training is the quality of work input as a result of inadequate skills. Lack of
proper training may impact the organization by producing products that do not meet the required
standards. This will, in turn, affect the reputation of the brand and consequently decrease the
number of customers. Similarly, low performing employees will result in the repetition of tasks
and this will also affect the performance of the organization by reducing the product outputs.
Following the case of SMRT whereby a worker had his leg amputated as a result of work
accident, inadequate employee training plays a role in that those tasked with overseeing