BSBHRM501 - BBC Industries: HR Services, Performance & SLA Report

This report assesses the relationship between Service Level Agreements (SLAs) and business performance at BBC Industries, focusing on managing expectations, boosting employee morale and productivity, and aligning services with business delivery. It examines financial risks and mitigation strategies, emphasizing proactive payment methods. The report also evaluates Return on Investment (ROI) as a performance measure, monitoring performance against SLAs through quality, warranty periods, and client feedback. Furthermore, it outlines strategies for monitoring performance in relation to the organization's values, code of conduct, and legal obligations, including compliance, discipline, and litigation. The analysis covers product quality assessment using warranty periods and customer feedback to ensure efficient performance and adherence to company standards.

University
Human Resource services
by
Name
Date
Lecturer’s Name

( a). The relationship of SLA to business performance at various levels of the
organisation
I. Managing the levels of expectations, increasing the morale of the
employees, boosting of productivity, and work prioritization.
II. It also supports the continuous improvement processes and enables the
business to align its services to business delivery.
III. Managing relationships and litigation issues.

Risk Mitigation strategy
Financial risks The risk associated with default in
payment is real in this industry. The
company therefore must put in place
payment methods which are capable
of minimizing such risks. The same
can be done through ensuring that the
customer pays 80% of the value of the
product upfront.
(b). Risk level and management (risk mitigation)

(c ). Return on investment ( ROI)
Return on investment is a measure of performance through an
evaluation of a company’s investments and the benefits as a result of
the same. When a company makes an investment in particular project
either as an expansion or improvement, there are benefit expectations
from the same.

Product method
Forklifts Quality This can be through the
number of years done
before reporting any
complaint from the
customer.
Spare parts Warranty period The spare parts that serve
beyond their warranty
period are considered to
be of efficient
performance.
small trucks Feedback from clients What customers say
about a product is very
critical to determining
the efficiency of a
product.
(d). methods for monitoring performance against the SLA

(e).The strategies for monitoring performance against SLA with
respect to the organisation’s values, code of conduct, and legal
obligations
Product Monitoring strategy Explanation
Values Compliance The level of compliance to the
company’s ideals and values is a
critical measurement strategy for
performance against SLA
Code of conduct Discipline The extent to which the company
and its employees follow the laid
down rules and regulations for the
industry shows the level of
performance against SLA.
Legal obligations Litigation The number of litigations arising
from the SLA is critical to the
measurement of its performance.