Role of HRM in Business Process Reengineering

Role of HRM in Business
Process Reengineering.Name:
Institution:
Date:

TQM and BPR
TQM and BPR have a cross-functional
relationship (Stoddard 2011)
TQM-focuses on gradual improvement and
incremental change
BPR- focuses on redesigning and improving
work process in a specific timeframe
Stoddard, D 2011, 'Business Reengineering at
CIGNA Corporation: Experiences and Lessons
Learned From the First Five Years', MIS
Quarterly, 18, 3, pp. 233-250.

Cont..
Existing literature describes Business Process
Re-engineering and change management in the
service sector (Wheeler 2012)
very little has been written on the challenges of
its implementation.
It is fundamental rethinking and radical
redesigning of a business process
Wheeler, D 2012, 'Facilities Strategic Business
Responses to Sustainability', Greener Management
International, 40, pp. 107-119.