Challenges Faced by HRM in Attracting and Retaining Workforce in Retail Sector

Managing human resources

Running Head: Report
Contents
Contents.......................................................................................................................................................1
Introduction.................................................................................................................................................2
Key challenges faced by HRM in attracting the workforce in the retail sector............................................4
Key challenges faced by HRM in retaining the workforce in the retail sector.............................................5
Human Resource Management....................................................................................................................8
HR planning................................................................................................................................................9
Selecting Suitable recruitment and selection criteria...................................................................................9
Performance management.........................................................................................................................10
Learning, development and career enhancement of the workforce with proper management....................10
Exhibiting motivation, perks, rewards and employee compensation schemes...........................................11
Legal and ethical contexts.........................................................................................................................11
Quality of work-life balance......................................................................................................................12
References.................................................................................................................................................15
1

Running Head: Report
Introduction
Retail is known as a most fascinating industry. Brands are leaving no stone unturned to attract
more and more number of customers to their stores. They not only attract the customers but also
want to satisfy the customers with their actual products and the service of their staff. This
exemplifies the need and emphasizes on hiring the right employees for representing their brands.
Retail sectors are facing high and low tides at many fronts to attract good quality of employees
for their industry. The success of any industry lies on its competitive staff and the staff attributes
depends largely on the human resources of the organization. I have studied many research
articles on the issues like HR practices, staff selection policies, reward/recognition and have
gone through case studies published in the journals for compiling the assessment 2.I will use all
that gathered knowledge and information in this essay writing (The Foundry, 2014).
The retail sector could be divided into two categories. One is organized retail and unorganized
retail sectors. If I talk about India, it is discussed by one scholar named Dr. Amrinder Singh in
one of his research publication that only 8% retailers are organized rest 92% come under the
unorganized category (Singh & Bansal, 2011).
2

Running Head: Report
Unorganis
ed
retailers
92%
Organised retailers
8%
Retail sectors in India
Organized retail sectors follow the HR practices like recruitments, selection, training &
development, recognition, compensations, rewards, Incentives, performance appraisals and
discipline whereas unorganized retailers are not adaptable to the HR practices fully.
Objectives of this writing are:
o To analyze the HRM practices being used in retail industry.
o To highlight and discuss the challenges faced by HRM in attracting the workforce in the
retail sector.
o To project the key challenges in retaining the employees of retail industry (Kramer,
2014).
3