Human Resource Management: Training and Development at Marks & Spencer

This report examines the challenges Marks and Spencer faces in Human Resource Management, specifically in the area of training and development. It highlights the reluctance of employees to engage in new skills acquisition and mandatory training sessions, compounded by the diverse backgrounds of the workforce. The report emphasizes the advantages of implementing effective training and development programs, including increased adoption of new technologies, improved job satisfaction, and internal promotion opportunities. Recommendations are made, including the application of Goal Setting Theory and Social Learning Theory, to mitigate these challenges and foster employee skill development. The report concludes that M&S should develop efficient HRM strategies to address these issues for better organizational performance. Desklib provides access to this and other solved assignments to aid students in their studies.

Human Resource
Management

Table of content
• Introduction
• Selection of the company
• What the HR issues is in your company?
• Why training and development is a challenge in your company?
• Advantages of implementing training and development
• Recommendation
• Conclusion
• References

Introduction
Human Resource Management is the strategic management of the human resource i.e. employees of
the organisation. It refers to the planning, organising, directing and controlling of the processes like
recruitment, hiring and deploying and managing of the employees of an organisation.

Selection of the company
The company selected for this particular report is Marks and Spencer. It is a retail brand dealing in
clothing, food and home products.

What the HR issues is in your company?
The HR department of any company faces with many issues in managing its employees. These
issues makes it important to address the problem in hand with more care and efficiently.

Continue…
It is the issue of Training and Development in the organisation. Training and development refers to
the activities that are taken up by the company to to enhance the skills and knowledge of the current
employees of the business.

Why training and development is a challenge in your company?
Marks and Spencer deals with this HR issue of Training and development as the employees are not
very keen to learn new skills and knowledge set and does not appear to the seminars or mandatory
training sessions regarding safer workspace and other necessities of working in a team.

Continue…
The employees at M&S are varied and comes from different background (Boella, 2017).
This creates yet an another hindrance as the company has to create balance in the training
sessions that would interest all the employees.

Advantages of implementing training and development
Employee Training is an essential part for any
organisation. It is not just important for the individual
employee but it means a brighter future for the
organisation as well.

Continue…
• Higher chance for the organisation to adopt new
methods and technologies
• Employee T&D increases job satisfaction
• It helps employees maintain skills and knowledge
• It creates scope for internal promotions

Recommendations
To implement training and development in Marks and Spencer, it has been recommended that the
following theories should be used by the management to lessen the effects of the challenges and that
the employees learn and develop their own skill-set.
• Goal Setting Theory
• Social Learning Theory

Conclusion
From the above mentioned report it has been concluded that M&S being a multinational company
should form efficient strategies for better human resource management. The report highlights the
issue that the company faces in its HRM, i.e. training and development.

References
• Shah, M., 2019. Green human resource management: Development of a valid measurement
scale. Business Strategy and the Environment, 28(5), pp.771-785.
• Wong, S.C. and Lee, P.C., 2017. Roles of the hotel training professionals—Perspectives of industry
practitioners. International Journal of Hospitality & Tourism Administration, 18(1), pp.61-83.
• Rezaei, F. and Beyerlein, M., 2018. Talent development: A systematic literature review of empirical
studies. European Journal of Training and Development.